Itunes could not...

Discussion in 'Mac Basics and Help' started by and.sleepless, May 22, 2010.

  1. and.sleepless macrumors member

    Joined:
    Dec 24, 2009
    #1
    Itunes could not connect to the Itunes store. The network connection timed out.

    So, I should I solve this. I tried uninstalling and installing and turning off all spy ware and fire walls.

    Do any of you know how to fix this?

    * Heres my diagnostics results *

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    OEM OEM
    iTunes 9.1.1.12
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.1.3
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (214.3)

    iTunes Serial Number 83D106A40326FDC1

    Current user is an administrator.
    The current local date and time is 2010-05-23 00:02:35.
    iTunes is not running in safe mode.

    Video Display Information

    Radeon X1300/X1550 Series
    Radeon X1300/X1550 Series Secondary


    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 9.1.1.12 is currently running.
    iTunesHelper 9.1.1.12 is currently running.
    Apple Mobile Device service 3.0.1.0 is currently running.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {0315F0C1-AEE8-433F-9D0F-E75C6830A19D}
    Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 192.168.1.100
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat May 22 23:56:50 2010

    Lease Expires: Sun May 23 23:56:50 2010

    DNS Servers: 192.168.2.1
    192.168.2.1

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 127.0.0.1:5555
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-04-26 19:24:19.


    Thanks, Bruce
     
  2. Darwin macrumors 65816

    Darwin

    Joined:
    Jun 2, 2003
    Location:
    round the corner
    #2
    Just one thing I noticed:

    What software have you got there monitoring web traffic?

    Connecting to the iTunes store is basically like surfing a website so I make the assumption that it might be related to the problem.
     
  3. and.sleepless thread starter macrumors member

    Joined:
    Dec 24, 2009
    #3
    I'm not sure what you mean. I use Firefox could that be the problem?
     
  4. Darwin macrumors 65816

    Darwin

    Joined:
    Jun 2, 2003
    Location:
    round the corner
    #4
    If you aren't aware of this setting then it seems that some Malware has altered your settings so that it can push all your web traffic to it.

    If you can remove this setting from your general network settings that might fix iTunes being able to connect. However since your system has been compromised you could have bigger problems still lurking which would then require a system wipe to get straight again.
     
  5. and.sleepless thread starter macrumors member

    Joined:
    Dec 24, 2009
  6. and.sleepless thread starter macrumors member

    Joined:
    Dec 24, 2009
    #6
    If some malware altered the settings and is monitoring web traffic is all devices connected to my wireless network compromised?
     
  7. Darwin macrumors 65816

    Darwin

    Joined:
    Jun 2, 2003
    Location:
    round the corner
    #7
    Since its on the machine it will only be monitoring traffic coming in and out of that machine. It might be a good idea to check out the other devices just to be safe.
     
  8. and.sleepless thread starter macrumors member

    Joined:
    Dec 24, 2009
    #8
    This is the only computer in my house, but I'm getting an Ipad on the 28th. I just wanted to be sure that my connection isn't compromised when I'm on the Ipad on my network.
     
  9. Darwin macrumors 65816

    Darwin

    Joined:
    Jun 2, 2003
    Location:
    round the corner
    #9
    The iPad shouldn't be affected. If that is the only computer on the network so long as you deal with that machine there shouldn't be any unknown problems.
     

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