itunes crash on startup

Discussion in 'Mac Apps and Mac App Store' started by ngiannuz, Jun 4, 2007.

  1. ngiannuz macrumors newbie

    Joined:
    Jun 4, 2007
    #1
    recently my itunes just started crashing before it even boots up with the message "the application itunes quit unexpectedly." i think the error may have been related to me plugging in my ipod but i am unsure. i've tried uninstalling everything i can see related to itunes, and repairing the disk permissions, but it still fails.

    any help fixing this would be greatly appreciated. here is the error report...

    Date/Time: 2007-06-04 15:45:33.583 -0400
    OS Version: 10.4.9 (Build 8P2137)
    Report Version: 4

    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Parent: WindowServer [54]

    Version: 7.2 (7.2)
    Build Version: 3
    Project Name: iTunes
    Source Version: 7203401

    PID: 261
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

    Thread 0 Crashed:
    0 ...ickTimeComponents.component 0x983ae885 TIFF_DBandDecompress + 19335
    1 ...ple.CoreServices.CarbonCore 0x90cceaa3 CallComponentFunctionCommon + 513
    2 ...ickTimeComponents.component 0x983a97a6 TIFF_DComponentDispatch + 125
    3 ...ple.CoreServices.CarbonCore 0x90cce788 CallComponentDispatch + 34
    4 com.apple.QuickTime 0x943703da ImageCodecBandDecompress + 43
    5 com.apple.QuickTime 0x9435b737 DoBandedDecompress + 15279
    6 com.apple.QuickTime 0x943579fd ICMAction + 1137
    7 com.apple.QuickTime 0x9435650f ICMDeviceLoop + 635
    8 com.apple.QuickTime 0x943ba574 PrivateDecompressImage + 1289
    9 com.apple.QuickTime 0x9439815f PrivateStdPix + 1154
    10 com.apple.QuickTime 0x943ba063 DoDecompressImage + 315
    11 com.apple.QuickTime 0x943b98f0 CompressedOpcode + 2365
    12 com.apple.QD 0x9173d638 StdOpcode + 463
    13 com.apple.QD 0x9173cf5d DrawPicture + 3194
    14 com.apple.iTunes 0x001d2c9a 0x1000 + 1907866
    15 com.apple.iTunes 0x001c87e4 0x1000 + 1865700
    16 com.apple.iTunes 0x001c9834 0x1000 + 1869876
    17 com.apple.iTunes 0x0004c4cb 0x1000 + 308427
    18 com.apple.iTunes 0x000356bf 0x1000 + 214719
    19 com.apple.iTunes 0x0024c33f 0x1000 + 2405183
    20 com.apple.iTunes 0x00003162 0x1000 + 8546
    21 com.apple.iTunes 0x00003089 0x1000 + 8329

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000008 ebx: 0x983a9d0f ecx: 0x00000003 edx: 0x02033b1a
    edi: 0x00000000 esi: 0x02033b22 ebp: 0xbfffc288 esp: 0xbfffbeb0
    ss: 0x0000001f efl: 0x00010202 eip: 0x983ae885 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

    Binary Images Description:
    0x1000 - 0x924fff com.apple.iTunes 7.2 /Applications/iTunes.app/Contents/MacOS/iTunes
    0xe05000 - 0xe9bfff com.apple.iTunes.iPodUpdater 7.1 /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
    0x1a05000 - 0x1a76fff com.DivXInc.DivXDecoder 6.2.5 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x1ae4000 - 0x1cd7fff net.telestream.wmv.import 2.1.0.33 /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
    0x1d07000 - 0x1d43fff com.apple.QuickTimeFireWireDV.component 7.1.6 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV
    0x1d4f000 - 0x1d68fff com.apple.AppleIntermediateCodec 1.1 (141) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleIntermediateCodec
    0x1d76000 - 0x1d8ffff com.apple.applepixletvideo 1.2.9 (1.2d9) /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo
    0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
    0x90000000 - 0x90170fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c0000 - 0x901c2fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c4000 - 0x90201fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    0x90228000 - 0x902fefff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x9031e000 - 0x90773fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080a000 - 0x908d2fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90910000 - 0x90910fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90912000 - 0x90a05fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a55000 - 0x90ad4fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90afd000 - 0x90b61fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x90bd0000 - 0x90bd7fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x90bdc000 - 0x90c4ffff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c64000 - 0x90c76fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7c000 - 0x90f22fff com.apple.CoreServices.CarbonCore 682.23 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x90f65000 - 0x90fcdfff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x91005000 - 0x91043fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x91056000 - 0x91066fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
    0x91071000 - 0x910effff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x91124000 - 0x91142fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x9114e000 - 0x9115cfff libz.1.dylib /usr/lib/libz.1.dylib
    0x9115f000 - 0x912fefff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913fc000 - 0x91404fff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x9140b000 - 0x91412fff libbsm.dylib /usr/lib/libbsm.dylib
    0x91416000 - 0x9143cfff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x9144e000 - 0x914c7fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x91515000 - 0x91515fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x91517000 - 0x91542fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x91555000 - 0x91629fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x91664000 - 0x916e1fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    0x9170e000 - 0x917b7fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    0x917dd000 - 0x91828fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    0x91847000 - 0x9185dfff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x91869000 - 0x91883fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
    0x9188d000 - 0x918cafff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x918de000 - 0x918eafff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x918f1000 - 0x91930fff com.apple.ImageIO.framework 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x91943000 - 0x919f5fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91a3b000 - 0x91a51fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91a56000 - 0x91a74fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91a79000 - 0x91ad8fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91aea000 - 0x91aeefff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91af0000 - 0x91b74fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91b78000 - 0x91bb5fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91bbb000 - 0x91bd5fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91bda000 - 0x91bdcfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91bde000 - 0x91cbcfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x91cd9000 - 0x91cd9fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91cdb000 - 0x91d69fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    0x91d70000 - 0x91d70fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x91d72000 - 0x91dcbfff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    0x91dd4000 - 0x91df8fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    0x91e00000 - 0x92209fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x92243000 - 0x925f7fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    0x92624000 - 0x92711fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92713000 - 0x92790fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x927d1000 - 0x92a01fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92b1b000 - 0x92b32fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92b3d000 - 0x92b95fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92ba9000 - 0x92ba9fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92bab000 - 0x92bbbfff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x92bc9000 - 0x92bd1fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x92bd7000 - 0x92bdcfff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x92be2000 - 0x92c73fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x92c87000 - 0x92c8afff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
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    0x92cba000 - 0x92cc0fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x92cc6000 - 0x92d29fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    0x92d4d000 - 0x92d8efff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    0x92db5000 - 0x92dc2fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    0x92dc9000 - 0x92dcefff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x92dd3000 - 0x930c8fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x931ce000 - 0x931d9fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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    0x93249000 - 0x93249fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9324b000 - 0x93901fff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93c82000 - 0x93cfdfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x93d36000 - 0x93df0fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x93e33000 - 0x93e33fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93e35000 - 0x93ff6fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9403c000 - 0x9407dfff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x94085000 - 0x940bffff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x940c4000 - 0x940dafff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x942f7000 - 0x945f6fff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x94777000 - 0x948c0fff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x9494c000 - 0x9495bfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
    0x94962000 - 0x9498bfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x94991000 - 0x949a0fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x949a4000 - 0x949c9fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x949d5000 - 0x949f2fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94d1e000 - 0x94db0fff com.apple.WebKit 419 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x94e0a000 - 0x94e8cfff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x94ebf000 - 0x9519efff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    0x9531d000 - 0x95340fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
    0x95347000 - 0x953cffff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x9609a000 - 0x9609efff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0x964ce000 - 0x964cefff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96b39000 - 0x96b3efff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x97e3f000 - 0x98b14fff com.apple.QuickTimeComponents.component 7.1.6 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
    0x98d60000 - 0x98d62fff com.apple.QuickTimeH264.component 7.1.6 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
    0x98d64000 - 0x98f0cfff QuickTimeH264.scalar /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH264.scalar
    0x98f7c000 - 0x9903ffff com.apple.QuickTimeMPEG4.component 7.1.6 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
    0x999b2000 - 0x999b8fff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync

    Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 1 GB
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
    Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), 0.1.31.1
    Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK8032GSX, 74.53 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857, 6.19 GB
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
     
  2. netdog macrumors 603

    netdog

    Joined:
    Feb 6, 2006
    Location:
    London
    #2
    My newly downloaded with iTunes Plus often crashes on startup, not with error message, but it simply freezes and stops responding.
     

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