iTunes crashes right after launch

Discussion in 'Mac Apps and Mac App Store' started by 007bond, Jul 23, 2009.

  1. 007bond macrumors 6502a

    007bond

    Joined:
    Dec 12, 2008
    Location:
    DFW, Texas
    #1
    on the 8.2.1 which i finaly downloaded yesterday, iTunes constantly crashes and i cant even get to play a song or sync my phone. what should i do?
     
  2. jackiecanev2 macrumors 65816

    jackiecanev2

    Joined:
    Jul 6, 2007
    #2
    Wirelessly posted (BB 8900: BlackBerry8900/4.6.1.250 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/301)

    Redownload and reinstall?
     
  3. 007bond thread starter macrumors 6502a

    007bond

    Joined:
    Dec 12, 2008
    Location:
    DFW, Texas
    #3
    I did try a reinstall but I get the same problem. It just beachballs on me like before the reinstall.
     
  4. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    If a reinstall didn't fix it, its something external to the application. Consider this and this. If I had to guess, I would suspect a problem with the iTunes Library.itl file.
     
  5. 007bond thread starter macrumors 6502a

    007bond

    Joined:
    Dec 12, 2008
    Location:
    DFW, Texas
    #5
    should i delete the library file then scan for music in itunes?

    ok never mind it did not work it still crashed after the itl was moved. im not sure what to do now. i dont have any plugins or apps open(other than safari) should i call applecare?
     
  6. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #6
    Did you try the test user account or try the system-wide troubleshooting steps? Alternatively there is this other link which has steps for completely removing iTunes/QuickTime which may not have been done the first time around if you just used Add/Remove Programs for XP or Programs and Features on Vista.
     
  7. 007bond thread starter macrumors 6502a

    007bond

    Joined:
    Dec 12, 2008
    Location:
    DFW, Texas
    #7
    I'm on OS X leopard. Xp and vista support is all apple has for crashing
     
  8. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #8
    Ok, that changes things a bit. Sorry to go off on a long tangent there. There are steps for removing all the iTunes related files (except the music and library) from a computer running Mac OS. Have you tried these?
     
  9. jpan08 macrumors newbie

    Joined:
    Aug 18, 2008
    #9
    i have the same problem. everytime i launch the app i get the pinwheel for a while and i let it sit there and its functional, but anytime i add a song or plug in an ipod it goes back to the pinwheel and does not respond. apple mess things up with the new update?
     
  10. 007bond thread starter macrumors 6502a

    007bond

    Joined:
    Dec 12, 2008
    Location:
    DFW, Texas
    #10
    thank you someone with the same problem. i held off on the 8.2.1 update but as soon as i installed it the problem occurred. mine starts functioning as well if i let it stay open for about half an hour. have you contacted apple care yet?
     
  11. HBOC macrumors 68020

    Joined:
    Oct 14, 2008
    Location:
    SLC
    #11
    thats wierd. I have 8.2.1 (6) and have no problems. I haven't tried plugging in my iphone, though, however.
     

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