itunes crashing onload, windows xp

Discussion in 'Mac Apps and Mac App Store' started by Harmush, Apr 19, 2009.

  1. Harmush macrumors 6502a

    Harmush

    Joined:
    Sep 21, 2008
    Location:
    Liverpool
    #1
    hey guys. i am a mac user so i am not very good at this question, but my uncle has a windows xp computer and every time he opens quicktime or iTunes, it just gives the generic windows error report pop-up and doesn't load.

    whats the solution to this?

    Thanks Tom
     
  2. markojug macrumors regular

    Joined:
    Mar 16, 2009
    Location:
    In A House, Ontario, Canada
    #2
    Try uninstalling iTunes and reinstalling it. Don't worry, his songs will stay on.
     
  3. Harmush thread starter macrumors 6502a

    Harmush

    Joined:
    Sep 21, 2008
    Location:
    Liverpool
    #3
    same thing. might get him to try to rollback to itunes 7 or something. it could be the computer just being stupid.
     
  4. iParis macrumors 68040

    iParis

    Joined:
    Jul 29, 2008
    Location:
    New Mexico
    #4
    Try having him completely deleting everything, including the files in the registry.
    If that doesn't work then maybe he should reinstall Windows XP, obviously after backing up all his information.
     

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