iTunes crashing when navigating to the Store

Discussion in 'Mac Apps and Mac App Store' started by asterizk, Jun 11, 2012.

  1. asterizk, Jun 11, 2012
    Last edited: Jun 12, 2012

    asterizk macrumors member

    asterizk

    Joined:
    Oct 24, 2003
    Location:
    Sarasota, Florida
    #1
    Hi there,

    Just upgraded to the latest Safari available for OS X 10.6.8, version 5.1.7, and now, when I navigate to the iTunes Store, iTunes crashes (100% reproducible)...

    Here's the crashlog:

    ----------------------------------------
    Process: iTunes [53409]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 10.6.1 (10.6.1)
    Build Info: iTunes-10610701~1
    Code Type: X86 (Native)
    Parent Process: launchd [302]

    Date/Time: 2012-06-11 16:04:26.565 -0400
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 9336 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 81 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: D3E2361B-FACA-49AF-AA1B-A5CE962666A7

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000070c82020
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.JavaScriptCore 0x91bad0a6 WTF::AtomicString::remove(WTF::StringImpl*) + 86
    1 com.apple.JavaScriptCore 0x91ba578b WTF::StringImpl::~StringImpl() + 811
    2 com.apple.WebCore 0x930651cc WebCore::MainResourceLoader::didReceiveResponse(WebCore::ResourceResponse const&) + 2508
    3 com.apple.WebCore 0x93443c63 WebCore::MainResourceLoader::handleDataLoadNow(WebCore::RunLoopTimer<WebCore::MainResourceLoader>*) + 1619
    4 com.apple.WebCore 0x934435eb WebCore::RunLoopTimer<WebCore::MainResourceLoader>::fired() + 43
    5 com.apple.CoreFoundation 0x91e8da3b __CFRunLoopRun + 8059
    6 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    7 com.apple.CoreFoundation 0x91e8b1f1 CFRunLoopRunInMode + 97
    8 com.apple.HIToolbox 0x96078e04 RunCurrentEventLoopInMode + 392
    9 com.apple.HIToolbox 0x96078bb9 ReceiveNextEventCommon + 354
    10 com.apple.HIToolbox 0x96078a3e BlockUntilNextEventMatchingListInMode + 81
    11 com.apple.AppKit 0x97e3b595 _DPSNextEvent + 847
    12 com.apple.AppKit 0x97e3add6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    13 com.apple.AppKit 0x97dfd1f3 -[NSApplication run] + 821
    14 com.apple.iTunes 0x00003ffa 0x1000 + 12282
    15 com.apple.iTunes 0x00003e41 0x1000 + 11841

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x97270382 kevent + 10
    1 libSystem.B.dylib 0x97270a9c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x9726ff59 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x9726fcfe _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x9726f781 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x9726f5c6 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x9726f412 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x9726f9a8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x9726f5c6 start_wqthread + 30

    Thread 3:
    0 libSystem.B.dylib 0x9726f412 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x9726f9a8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x9726f5c6 start_wqthread + 30

    Thread 4:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e91304 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000a5e8 0x1000 + 38376
    6 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    7 libSystem.B.dylib 0x97277259 _pthread_start + 345
    8 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x97277aa2 __semwait_signal + 10
    1 libSystem.B.dylib 0x9727775e _pthread_cond_wait + 1191
    2 libSystem.B.dylib 0x972793f8 pthread_cond_wait$UNIX2003 + 73
    3 com.apple.iTunes 0x0000a7c3 0x1000 + 38851
    4 com.apple.iTunes 0x00020c71 0x1000 + 130161
    5 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    6 libSystem.B.dylib 0x97277259 _pthread_start + 345
    7 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e91304 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0003d680 0x1000 + 247424
    6 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    7 libSystem.B.dylib 0x97277259 _pthread_start + 345
    8 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x97277aa2 __semwait_signal + 10
    1 libSystem.B.dylib 0x9727775e _pthread_cond_wait + 1191
    2 libSystem.B.dylib 0x972793f8 pthread_cond_wait$UNIX2003 + 73
    3 com.apple.iTunes 0x0000a7c3 0x1000 + 38851
    4 com.apple.iTunes 0x0000a6da 0x1000 + 38618
    5 com.apple.iTunes 0x0000a55d 0x1000 + 38237
    6 com.apple.iTunes 0x00a32f57 0x1000 + 10690391
    7 com.apple.iTunes 0x00a32f85 0x1000 + 10690437
    8 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    9 libSystem.B.dylib 0x97277259 _pthread_start + 345
    10 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 8:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.iTunes 0x001402c1 0x1000 + 1307329
    3 libSystem.B.dylib 0x97277259 _pthread_start + 345
    4 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 9:
    0 libSystem.B.dylib 0x972c231e accept$UNIX2003 + 10
    1 com.apple.iTunes 0x00894f3d 0x1000 + 8994621
    2 com.apple.iTunes 0x0087a991 0x1000 + 8886673
    3 com.apple.iTunes 0x0087ab27 0x1000 + 8887079
    4 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    5 libSystem.B.dylib 0x97277259 _pthread_start + 345
    6 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 10:
    0 libSystem.B.dylib 0x972c231e accept$UNIX2003 + 10
    1 com.apple.iTunes 0x00894f3d 0x1000 + 8994621
    2 com.apple.iTunes 0x0087a991 0x1000 + 8886673
    3 com.apple.iTunes 0x0087ab27 0x1000 + 8887079
    4 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    5 libSystem.B.dylib 0x97277259 _pthread_start + 345
    6 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 11: com.apple.CFSocket.private
    0 libSystem.B.dylib 0x97268ac6 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x91ecbc53 __CFSocketManager + 1091
    2 libSystem.B.dylib 0x97277259 _pthread_start + 345
    3 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 12:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e91304 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000a5e8 0x1000 + 38376
    6 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    7 libSystem.B.dylib 0x97277259 _pthread_start + 345
    8 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 13:
    0 libSystem.B.dylib 0x97249b5a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x972776e1 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x972a65a8 pthread_cond_timedwait_relative_np + 47
    3 com.apple.iTunes 0x00050deb 0x1000 + 327147
    4 com.apple.iTunes 0x00050c7f 0x1000 + 326783
    5 com.apple.iTunes 0x00050c1b 0x1000 + 326683
    6 com.apple.iTunes 0x00050a6e 0x1000 + 326254
    7 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    8 libSystem.B.dylib 0x97277259 _pthread_start + 345
    9 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 14:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e91304 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000a5e8 0x1000 + 38376
    6 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    7 libSystem.B.dylib 0x97277259 _pthread_start + 345
    8 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 15:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e91304 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0000a5e8 0x1000 + 38376
    6 com.apple.iTunes 0x0091e2fe 0x1000 + 9556734
    7 libSystem.B.dylib 0x97277259 _pthread_start + 345
    8 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 16: WebCore: LocalStorage
    0 libSystem.B.dylib 0x97277aa2 __semwait_signal + 10
    1 libSystem.B.dylib 0x9727775e _pthread_cond_wait + 1191
    2 libSystem.B.dylib 0x972793f8 pthread_cond_wait$UNIX2003 + 73
    3 com.apple.JavaScriptCore 0x91baafc1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
    4 libSystem.B.dylib 0x97277259 _pthread_start + 345
    5 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 17:
    0 libSystem.B.dylib 0x97249afa mach_msg_trap + 10
    1 libSystem.B.dylib 0x9724a267 mach_msg + 68
    2 com.apple.CoreFoundation 0x91e8c2df __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x91e8b1f1 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x98a81224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x98a484c4 -[NSThread main] + 45
    7 com.apple.Foundation 0x98a48474 __NSThread__main__ + 1499
    8 libSystem.B.dylib 0x97277259 _pthread_start + 345
    9 libSystem.B.dylib 0x972770de thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x70c82020 ebx: 0x91bad05c ecx: 0x00000002 edx: 0x1cc03960
    edi: 0x1cc020f9 esi: 0x1cc00180 ebp: 0xa02ff2ec esp: 0xbfffe620
    ss: 0x00000023 efl: 0x00010202 eip: 0x91bad0a6 cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
    cr2: 0x70c82020

    Binary Images:

    [snip]
    ----------------------------------------

    Looking at this line:

    ----------------------------------------
    0 com.apple.JavaScriptCore 0x91bad0a6 WTF::AtomicString::remove(WTF::StringImpl*) + 86
    ----------------------------------------

    ...it looks like something in a "remove" method in an Apple Javascript library is getting handed some bad data.

    Interestingly enough Microsoft Outlook 2011 is also now crashing with the same code in the crashlog. Here's the relevant snip:

    ----------------------------------------
    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2012-06-11 15:18:51 -0400
    Application Name: Microsoft Outlook
    Application Bundle ID: com.microsoft.Outlook
    Application Signature: OPIM
    Application Version: 14.2.2.120421
    Crashed Module Name: JavaScriptCore
    Crashed Module Version: 6534.57.3
    Crashed Module Offset: 0x0000d0a6
    Blame Module Name: MicrosoftComponentPlugin
    Blame Module Version: 14.2.2.120421
    Blame Module Offset: 0x0000c530
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0


    Thread 0 crashed:

    # 1 0x91bad0a6 in WTF::AtomicString::remove(WTF::StringImpl*) + 0x00000056 (JavaScriptCore + 0x0000d0a6)
    # 2 0x000003e8 in ( + 0x00000000)
    [snip]
    ----------------------------------------

    I've scoured around with The Google, but haven't been able to find anyone experiencing this particular problem. Anyone else seeing anything like this?

    --

    Update, 6/12/2012: Several more programs crashing like this, also 100% reproducible. This is reducing my machine to rubble:

    Microsoft Communicator:

    ----------------------------------
    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2012-06-11 16:55:05 -0400
    Application Name: Microsoft Communicator
    Application Bundle ID: com.microsoft.Communicator
    Application Signature: UCCP
    Application Version: 13.1.3.120113
    Crashed Module Name: JavaScriptCore
    Crashed Module Version: 6534.57.3
    Crashed Module Offset: 0x0000d0a6
    Blame Module Name: Microsoft Communicator
    Blame Module Version: 13.1.3.120113
    Blame Module Offset: 0x004a024e
    Application LCID: 1033
    Extra app info: Reg=English Loc=0x0409
    Crashed thread: 0


    Thread 0 crashed:

    # 1 0x91bad0a6 in WTF::AtomicString::remove(WTF::StringImpl*) + 0x00000056 (JavaScriptCore + 0x0000d0a6)
    # 2 0x000003e8 in ( + 0x00000000)

    X86 Thread State:
    eax: 0x6b6c9020 ebx: 0x91bad05c ecx: 0x00000002 edx:0x176902d0
    edi: 0x176490f9 esi: 0x17647210 ebp: 0xa02ff2ec esp:0xbfffcfa0
    ss: 0x00000023 eip: 0x91bad0a6 cs: 0x0000001b ds:0x00000023
    es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
    [snip]
    ----------------------------------


    BBEdit:

    --------------------
    Process: BBEdit [72012]
    Path: /Applications/BBEdit.app/Contents/MacOS/BBEdit
    Identifier: com.barebones.bbedit
    Version: 10.1.2 (3152)
    Code Type: X86 (Native)
    Parent Process: launchd [302]

    Date/Time: 2012-06-12 15:04:53.236 -0400
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 92083 sec
    Crashes Since Last Report: 4
    Per-App Interval Since Last Report: 1302032 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: D3E2361B-FACA-49AF-AA1B-A5CE962666A7

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000057fae020
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.JavaScriptCore 0x91bad0a6 WTF::AtomicString::remove(WTF::StringImpl*) + 86
    1 com.apple.JavaScriptCore 0x91ba578b WTF::StringImpl::~StringImpl() + 811
    2 com.apple.WebCore 0x930651cc WebCore::MainResourceLoader::didReceiveResponse(WebCore::ResourceResponse const&) + 2508
    3 com.apple.WebCore 0x93443c63 WebCore::MainResourceLoader::handleDataLoadNow(WebCore::RunLoopTimer<WebCore::MainResourceLoader>*) + 1619
    4 com.apple.WebCore 0x934435eb WebCore::RunLoopTimer<WebCore::MainResourceLoader>::fired() + 43
    5 com.apple.CoreFoundation 0x91e8da3b __CFRunLoopRun + 8059
    6 com.apple.CoreFoundation 0x91e8b3c4 CFRunLoopRunSpecific + 452
    7 com.apple.CoreFoundation 0x91e8b1f1 CFRunLoopRunInMode + 97
    8 com.apple.HIToolbox 0x96078e04 RunCurrentEventLoopInMode + 392
    9 com.apple.HIToolbox 0x96078af5 ReceiveNextEventCommon + 158
    10 com.apple.HIToolbox 0x96201084 _AcquireNextEvent + 54
    11 com.apple.HIToolbox 0x961f6d40 RunApplicationEventLoop + 228
    12 com.barebones.bbedit 0x000075f9 CApplication::RunEventLoop(char*) + 63
    13 com.barebones.bbedit 0x000a1beb Exception::vStandardizeExceptions(long (*)(char*), char*) + 81
    14 com.barebones.bbedit 0x000a1e22 Exception::ReportExceptions(long (*)(char*), ...) + 54
    15 com.barebones.bbedit 0x0000766f CApplication::Run() + 85
    16 com.barebones.bbedit 0x001aa5ab run_app(char*) + 28
    17 com.barebones.bbedit 0x000a1beb Exception::vStandardizeExceptions(long (*)(char*), char*) + 81
    18 com.barebones.bbedit 0x000a1e22 Exception::ReportExceptions(long (*)(char*), ...) + 54
    19 com.barebones.bbedit 0x001a9b93 main + 727
    20 com.barebones.bbedit 0x00003615 start + 53
    --------------------
     
  2. asterizk thread starter macrumors member

    asterizk

    Joined:
    Oct 24, 2003
    Location:
    Sarasota, Florida
    #2
    Solved!

    Uninstalled Safari Omnibar (just in case), re-downloaded Safari 5.1.7 from Apple's website, installed, restarted, problem gone.
     

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