Itunes crashing

Discussion in 'iOS 7' started by andrewsjra, Aug 10, 2013.

  1. andrewsjra macrumors regular

    Joined:
    Jul 10, 2013
    #1
    Is anyone else experiencing issues with itunes crashing after opening it? I'm running beta 5. Just started happening today. No issues in the past.
     
  2. andrewsjra thread starter macrumors regular

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    Jul 10, 2013
  3. Gogurt48 macrumors 6502a

    Gogurt48

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    Jun 17, 2013
    #3
    Constantly. The same thing happened briefly a few days ago.
     
  4. andrewsjra thread starter macrumors regular

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    Jul 10, 2013
    #4
    Thanks for the reply. It is now opening with no crashes. Strange.
     
  5. Gogurt48 macrumors 6502a

    Gogurt48

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    Jun 17, 2013
    #5
    Wish I could say the same. It's still crashing for me.
     
  6. andrewsjra thread starter macrumors regular

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    Jul 10, 2013
    #6
    I tried restarting my phone yesterday when I had the issue and I was able to open itunes once. Went back to crashing afterwards. You could try that. I'm sure beta 6 should fix this considering it should be the last beta before the gold master.
     
  7. Gogurt48 macrumors 6502a

    Gogurt48

    Joined:
    Jun 17, 2013
    #7
    I tried that, too, and it didn't work. iTunes Store works in iOS 6, so either it's a problem with the iOS 7 beta, or there's some incompatibility with the iTunes Store itself that needs to be fixed on that end.
     
  8. chekz0414 macrumors 6502a

    chekz0414

    Joined:
    Jul 3, 2011
    Location:
    FL
    #8
    This is a bug that occurs when you OTA from beta 4 to beta 5. The workaround is to restore your device from the ipsw, and set up as new. That resolves it.
     
  9. Gogurt48 macrumors 6502a

    Gogurt48

    Joined:
    Jun 17, 2013
    #9
    I don't mind restoring from the ipsw, but to set up as new and lose all my data I'm not willing to do. I'll just have to live without iTunes Store and hope they fix this bug in beta 6.
     
  10. chekz0414 macrumors 6502a

    chekz0414

    Joined:
    Jul 3, 2011
    Location:
    FL
    #10
    You will have to clean restore anyway from beta to GM though, I think the crashing is due to remnants in beta 4 not being compatible with 5...
     
  11. Gogurt48 macrumors 6502a

    Gogurt48

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    Jun 17, 2013
    #11
    I did a clean restore using the ipsw and then restored my latest iTunes backup. That worked! iTunes Store doesn't crash anymore. Thanks!
     
  12. chekz0414 macrumors 6502a

    chekz0414

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    Jul 3, 2011
    Location:
    FL
    #12
    Ah I am glad the backup method worked!! You're very welcome. :p
     
  13. Marco123 macrumors 6502a

    Joined:
    Jun 14, 2012
    #13
    I have tried this also and it still crashes for me even when I don't use my iTunes backup and set my ip5 up as a new phone.
    It must be the beta, the only thing that works is when I reset all settings in the general settings menu but the iTunes app eventually starts crashing soon after.
     
  14. iFiend macrumors 65816

    Joined:
    Feb 28, 2011
    #14
    Anyone arrive at a solution?

    I'd rather not restore my phone, especially if that isn't a guarantee that it will fix my iTunes Store crash issue... :eek:
     
  15. Gogurt48 macrumors 6502a

    Gogurt48

    Joined:
    Jun 17, 2013
    #15
    I did a full restore yesterday, and it worked like a charm. Until this morning. Now it's back to crashing every time I try to open it. Gotta be a beta 5 bug.
     

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