iTunes doesn't recognize iPhone 5 or iPad 3

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
I have tried this:
http://support.apple.com/kb/TS1591

and this:
http://support.apple.com/kb/ht1747

and this:
http://www.apple.com/support/iphone/assistant/itunes/#section_7

I have tried different usb cables and ports and turning the lightning part of the usb cable over. I have done a soft and hard reset on the phone. I have turned off and restarted my computer.

I have OSX 10.6.8, iTunes 11.0.4, iOS 6.1.4

My phone charges when plugged in and iPhoto recognizes it when plugged in. I have been able to get the phone to appear in iTunes, but iTunes freezes up and does nothing.

Also, same issue with my iPad 3.

This problem didn't occur until I updated to the latest update of iTunes.

Any additional advice would be greatly appreciated and welcome.


This is the error message I get:
 
Last edited:

Ichkamo

macrumors member
Jun 13, 2013
77
2
World Wide Web
As I always said, iTunes 11 is crap. Did you try to get the latest version of iTunes? Or download another version and downgrade your iTunes.
Hope I helped. :apple:
 

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
As I always said, iTunes 11 is crap. Did you try to get the latest version of iTunes? Or download another version and downgrade your iTunes.
Hope I helped. :apple:
I have the latest version of iTunes (11.0.4). I have redownloaded and reinstalled it three times. I have not downgraded to 10.7 but considering it now.
 

Ichkamo

macrumors member
Jun 13, 2013
77
2
World Wide Web
- Download an older version of iTunes (dmg)
- Delete your iTunes in /Applications/
- Install iTunes using the installer in the dmg file

You'll have to delete the library (iTunes Library.itl) in ~/Music/iTunes
Launch iTunes and put back all your media files there. :apple:
 

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
now that I think back, my phone was able to connect to iTunes 11.0.3 and earlier. I didn't have this issue until I updated iTunes to 11.0.4.
 

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
Just did the downgrade, and my phone still didn't show up on iTunes.
 

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
Now my iPad shows up but when I try and sync, iTunes freezes and I have to force quit. iPhone still not show up but iTunes will open when I connect it though.

Ugh, this is beyond frustrating.
 

brtaus

macrumors newbie
Original poster
Jun 13, 2013
8
0
Progress? maybe.

I downgraded to itunes 11.0.0 and plugged in my phone. iTunes recognized it but not I have the spinning pinwheel and iTunes is frozen.

someone somewhere has to have solution... :confused: