iTunes doesn't recognize iPhone 5 or iPad 3

Discussion in 'iPhone Tips, Help and Troubleshooting' started by brtaus, Jun 13, 2013.

  1. brtaus, Jun 13, 2013
    Last edited: Jun 13, 2013

    brtaus macrumors newbie

    Joined:
    Jun 13, 2013
    #1
    I have tried this:
    http://support.apple.com/kb/TS1591

    and this:
    http://support.apple.com/kb/ht1747

    and this:
    http://www.apple.com/support/iphone/assistant/itunes/#section_7

    I have tried different usb cables and ports and turning the lightning part of the usb cable over. I have done a soft and hard reset on the phone. I have turned off and restarted my computer.

    I have OSX 10.6.8, iTunes 11.0.4, iOS 6.1.4

    My phone charges when plugged in and iPhoto recognizes it when plugged in. I have been able to get the phone to appear in iTunes, but iTunes freezes up and does nothing.

    Also, same issue with my iPad 3.

    This problem didn't occur until I updated to the latest update of iTunes.

    Any additional advice would be greatly appreciated and welcome.


    This is the error message I get:
    [​IMG]
     
  2. Ichkamo macrumors member

    Ichkamo

    Joined:
    Jun 13, 2013
    Location:
    World Wide Web
    #2
    As I always said, iTunes 11 is crap. Did you try to get the latest version of iTunes? Or download another version and downgrade your iTunes.
    Hope I helped. :apple:
     
  3. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #3
    I have the latest version of iTunes (11.0.4). I have redownloaded and reinstalled it three times. I have not downgraded to 10.7 but considering it now.
     
  4. Ichkamo macrumors member

    Ichkamo

    Joined:
    Jun 13, 2013
    Location:
    World Wide Web
    #4
    Try to downgrade, I did it, it's like magic! Cover Flow is back again!!!!:apple::apple::apple:
     
  5. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #5
    Where do I go and will the instructions on how to do that be there?
     
  6. Ichkamo macrumors member

    Ichkamo

    Joined:
    Jun 13, 2013
    Location:
    World Wide Web
    #6
    - Download an older version of iTunes (dmg)
    - Delete your iTunes in /Applications/
    - Install iTunes using the installer in the dmg file

    You'll have to delete the library (iTunes Library.itl) in ~/Music/iTunes
    Launch iTunes and put back all your media files there. :apple:
     
  7. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #7
    now that I think back, my phone was able to connect to iTunes 11.0.3 and earlier. I didn't have this issue until I updated iTunes to 11.0.4.
     
  8. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #8
    Just did the downgrade, and my phone still didn't show up on iTunes.
     
  9. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #9
    Now my iPad shows up but when I try and sync, iTunes freezes and I have to force quit. iPhone still not show up but iTunes will open when I connect it though.

    Ugh, this is beyond frustrating.
     
  10. brtaus thread starter macrumors newbie

    Joined:
    Jun 13, 2013
    #10
    Progress? maybe.

    I downgraded to itunes 11.0.0 and plugged in my phone. iTunes recognized it but not I have the spinning pinwheel and iTunes is frozen.

    someone somewhere has to have solution... :confused:
     

Share This Page