ITunes doesn't recognize the device

Discussion in 'iPad Tips, Help and Troubleshooting' started by drea97, Jan 21, 2014.

  1. drea97 macrumors member

    Joined:
    Oct 14, 2013
    #1
    on ipad air it doesn't find the device how do I fix this issue? I test iPod nano it is working fine.
     
  2. 53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
    #2
    What version of Mac OS X do you have on your computer? You need at least 10.6.8. If your computer is equivalent to that or better, you need to make sure itunes is updated, so open the Mac App Store and check for updates.
     
  3. drea97 thread starter macrumors member

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    Oct 14, 2013
    #3

    I have Windows 7 and iTunes is updated to version 11.3 something.
     
  4. 53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
    #4
    Oh, I forgot about windows :p

    Unfortunately, I don't know the answer because everything is updated BUT I do have some suggestions. Have you tried using another computer or another USB cable? It is possible for either one of those to be a problem.

    BTW, does your iPad start charging or say "not charging"?
     
  5. drea97, Jan 22, 2014
    Last edited: Jan 22, 2014

    drea97 thread starter macrumors member

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    Oct 14, 2013
    #5
    I tried different USB cable cords all I don't see nit charging or charging.
     
  6. drea97 thread starter macrumors member

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    Oct 14, 2013
    #6
    I tried everything installed new version itune it still doesn't find the device.

    :mad:
     
  7. 53kyle macrumors 65816

    53kyle

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    Mar 27, 2012
    Location:
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    #7
    Do you have any other computers you can try?
     
  8. drea97 thread starter macrumors member

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    Oct 14, 2013
    #8
    I just checked out Apple Community board other people are having the same problem like me. Apple needs to get bottom of it see why iPads can't see itunes device.
     
  9. inyah macrumors newbie

    Joined:
    Jan 22, 2014
    #9
    I have Mac Book Pro with a windows '08 and itunes runs fine.:)
     
  10. drea97 thread starter macrumors member

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    Oct 14, 2013
    #10

    I am planning get me an apple USB adapter for my ipad air.
     
  11. 53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
    #11
    Wait...so you aren't using an official apple USB cable? Or do you mean something else by adaptor? If you don't use official cables there will be issues like iTunes not seeing your device :p
     
  12. Leney, Jan 25, 2014
    Last edited: Jan 25, 2014

    Leney macrumors member

    Joined:
    Jan 15, 2008
    #12
    After I updated to iTunes 11.1.4, iTunes would no longer detect my iPhone. I found the solution on the Apple discussions site; I can't find it now, but I'll reproduce the general steps. I don't know if it'll solve your issue, but it did mine.

    Go to Device Manager in the Start panel.
    Go to Portable Devices. Right click on Apple iPhone (or Apple iPad in your case) and select Update Driver Software. Choose Browse my computer for driver software. Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

    I'm on a PC with Windows 8.
     
  13. drea97 thread starter macrumors member

    Joined:
    Oct 14, 2013
    #13
    I went out to bought me Apple Lightning to 30-pin Adapter (0.2 m) it recognize the device on itunes.

    [​IMG]


    :p
     
  14. Infinitygraphix macrumors member

    Joined:
    Apr 14, 2008
    #14
    I have a similar problem.... on a Mac, everything is up to date. itunes doesn't want to load my iPad Air.

    it seems it does nothing, but if a wait 2-3 minutes, I get a message from iTunes saying that iTunes can't connect to my iPad because the session of the unit expired.

    Search here, on Google and on Apple forums with no luck. Open thread here and on Apple forums... no answer.

    But I do have a Genius appointment for later today... we will see what he will say.
     

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