iTunes error (-39) when syncing iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by macgeekjew, Mar 1, 2008.

  1. macgeekjew macrumors newbie

    macgeekjew

    Joined:
    Feb 24, 2008
    Location:
    808state
    #1
    whenever i try 2 sync my iphone, it gets through all the steps of backing up and syncing music and calendars and such, but when it gets 2 pictures, it freezes and then gets this funky error message:

    "The iPhone cannot be synced. An unknown error occurred (-39)."


    heres the screenshot of itunes while it does this.

    [​IMG]



    what can i do to solve this?? please help. thnx!
     
  2. oskarkrawczyk macrumors newbie

    oskarkrawczyk

    Joined:
    Dec 13, 2008
    Location:
    London, UK
    #2
    I was struggling with this error for the past week, and apparently the reason of getting if was because I tried to sync a corrupted file – in my case it was one of the items in my music library, but we might assume it can happen to any file, an app/podcast/picture/video.

    Try to clear any synchronization you've got set, synchronize leaving your iPhone empty, then run synchronization on every type of content independently to see what was causing the problem.

    Kind regards,
    Oskar
     
  3. yop8oogh6y macrumors newbie

    Joined:
    Sep 15, 2008
    #3
  4. remora macrumors newbie

    Joined:
    Jun 16, 2007
    Location:
    Murrumbateman, Australia
    #4
    Fix That -39 Error

    An easier and quicker way.

    This error is associated with your iPhoto library.

    Navigate to <username>/Pictures/iPhoto Library

    Right-click on iPhoto Library and show package contents.

    Remove the folder iPod Photo cache (delete it, move it to Trash or whatever you want - just remove it from the iPhoto Library!)

    Sync your iPhone. The photos will reverify and, bin go, you're done.

    I had 3833 images and it took less than 10 minutes.

    All fixed.
     
  5. edrivera macrumors newbie

    Joined:
    Sep 18, 2009
    #5
    Great Answer! Thnaks

    This worked for me thanks for taking the time and providing a solution to this issue!

    :)
     
  6. wimsy macrumors newbie

    Joined:
    Dec 30, 2009
    #6
    Worked for me, too!

    Thanks. This did the trick.
     
  7. MacRy macrumors 68040

    MacRy

    Joined:
    Apr 2, 2004
    Location:
    England
    #7
    This definitely works as I've just had to do this because I cancelled a sync whilst it was updating photos and it then kept throwing up the error every time I tried to sync after that.

    Thanks for the help.
     
  8. susanb macrumors newbie

    Joined:
    Jun 10, 2010
    #8
    That worked like a charm

    Tried Remora's solution, no more error 39!
    thanks. :)
     
  9. mohamedh89 macrumors newbie

    Joined:
    Jun 18, 2010
    #9
    my problem fixed

    after 8 hours from searching :confused: :( ... thanks to allah my problem fixed :):)
    last 2 things that i was tried :
    http://support.apple.com/kb/ts1539

    and

    uninstalling of iphone explorer and 2other programs related to iphone

    shortly remove any programs related to your ipod or iphone and try

    it finally works 4 me :D
     
  10. Eldiablojoe macrumors 6502a

    Eldiablojoe

    Joined:
    Dec 4, 2009
    Location:
    West Koast
    #10
    Awesome, it worked for me too! Thanks to Aggie for point this thread out to me :)
     
  11. Rebel12345 macrumors newbie

    Joined:
    Jun 24, 2007
    Location:
    Melbourne
  12. mr.rg macrumors newbie

    Joined:
    Aug 6, 2010
    #12
    Thank you. Thank you. Thank you.

    This error was driving me crazy the last couple of days. Thanks for the tip.
     
  13. S1njin macrumors 6502a

    S1njin

    Joined:
    May 3, 2010
    Location:
    NJ
    #13
    WTF I just got this error this morning. Never happened before - and I only have 11 pictures and 1 2min Video clip.

    I will try the solution above.
     
  14. ken11705 macrumors newbie

    Joined:
    Aug 12, 2010
    #14
    Thanks!

    Man I love the internet. Thanks remora!!
     
  15. HHERBERS macrumors newbie

    HHERBERS

    Joined:
    Nov 11, 2007
    #15
    Still not working?!?

    Fixed the photo related issue, now I get a message which says "The iPhone cannot be synced. The required file cannot be found"?!?
     
  16. FireFish macrumors member

    FireFish

    Joined:
    Sep 12, 2007
    #16
    Right On

    Great solution. :apple:

    Fact is, 9 out of 10 times that I have such sync problems (which I'm having right now) is due to corruption with the photo sync module. Apple seriously needs to reconsider the photo synchronization routine, which I guess they did to some degree with the new iCloud concept.

    The integration between iTunes sync and iPhoto is crappy to say the least.
     
  17. Kar98 macrumors 6502a

    Joined:
    Feb 20, 2007
    #17
    Thanks, that worked!
     
  18. limesu macrumors newbie

    limesu

    Joined:
    Nov 14, 2015
    #18
    hi
    where do I find: Navigate to <username>/Pictures/iPhoto Library
    is it on iCloud? or iTunes?

    Thanks
    Lime
     

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