iTunes error (-39) when syncing iPhone

macgeekjew

macrumors newbie
Original poster
Feb 24, 2008
6
0
808state
whenever i try 2 sync my iphone, it gets through all the steps of backing up and syncing music and calendars and such, but when it gets 2 pictures, it freezes and then gets this funky error message:

"The iPhone cannot be synced. An unknown error occurred (-39)."


heres the screenshot of itunes while it does this.





what can i do to solve this?? please help. thnx!
 

oskarkrawczyk

macrumors newbie
Dec 13, 2008
1
0
London, UK
I was struggling with this error for the past week, and apparently the reason of getting if was because I tried to sync a corrupted file – in my case it was one of the items in my music library, but we might assume it can happen to any file, an app/podcast/picture/video.

Try to clear any synchronization you've got set, synchronize leaving your iPhone empty, then run synchronization on every type of content independently to see what was causing the problem.

Kind regards,
Oskar
 

remora

macrumors newbie
Jun 16, 2007
12
0
Murrumbateman, Australia
Fix That -39 Error

An easier and quicker way.

This error is associated with your iPhoto library.

Navigate to <username>/Pictures/iPhoto Library

Right-click on iPhoto Library and show package contents.

Remove the folder iPod Photo cache (delete it, move it to Trash or whatever you want - just remove it from the iPhoto Library!)

Sync your iPhone. The photos will reverify and, bin go, you're done.

I had 3833 images and it took less than 10 minutes.

All fixed.
 

edrivera

macrumors newbie
Sep 18, 2009
2
0
Great Answer! Thnaks

This worked for me thanks for taking the time and providing a solution to this issue!

:)
 

MacRy

macrumors 601
Apr 2, 2004
4,248
4,971
England

mohamedh89

macrumors newbie
Jun 18, 2010
1
0
my problem fixed

after 8 hours from searching :confused: :( ... thanks to allah my problem fixed :):)
last 2 things that i was tried :
http://support.apple.com/kb/ts1539

and

uninstalling of iphone explorer and 2other programs related to iphone

shortly remove any programs related to your ipod or iphone and try

it finally works 4 me :D
 

mr.rg

macrumors newbie
Aug 6, 2010
1
0
Thank you. Thank you. Thank you.

This error was driving me crazy the last couple of days. Thanks for the tip.
 

S1njin

macrumors 6502a
May 3, 2010
786
9
NJ
WTF I just got this error this morning. Never happened before - and I only have 11 pictures and 1 2min Video clip.

I will try the solution above.
 

HHERBERS

macrumors newbie
Nov 11, 2007
4
0
Still not working?!?

Fixed the photo related issue, now I get a message which says "The iPhone cannot be synced. The required file cannot be found"?!?
 

FireFish

macrumors regular
Sep 12, 2007
107
12
Right On

An easier and quicker way.

This error is associated with your iPhoto library.

Navigate to <username>/Pictures/iPhoto Library

Right-click on iPhoto Library and show package contents.

Remove the folder iPod Photo cache (delete it, move it to Trash or whatever you want - just remove it from the iPhoto Library!)

Sync your iPhone. The photos will reverify and, bin go, you're done.

I had 3833 images and it took less than 10 minutes.

All fixed.
Great solution. :apple:

Fact is, 9 out of 10 times that I have such sync problems (which I'm having right now) is due to corruption with the photo sync module. Apple seriously needs to reconsider the photo synchronization routine, which I guess they did to some degree with the new iCloud concept.

The integration between iTunes sync and iPhoto is crappy to say the least.
 

Kar98

macrumors 6502a
Feb 20, 2007
862
192
An easier and quicker way.

This error is associated with your iPhoto library.

Navigate to <username>/Pictures/iPhoto Library

Right-click on iPhoto Library and show package contents.

Remove the folder iPod Photo cache (delete it, move it to Trash or whatever you want - just remove it from the iPhoto Library!)

Sync your iPhone. The photos will reverify and, bin go, you're done.

I had 3833 images and it took less than 10 minutes.

All fixed.
Thanks, that worked!
 

limesu

macrumors newbie
Nov 14, 2015
1
0
hi
where do I find: Navigate to <username>/Pictures/iPhoto Library
is it on iCloud? or iTunes?

Thanks
Lime