Itunes error message -9838

Discussion in 'iPhone Tips, Help and Troubleshooting' started by UKmacman, Jul 11, 2008.

  1. UKmacman macrumors regular

    Joined:
    Oct 4, 2007
    #1
    Just tried to activate my new 3G iphone and got the -9838 error message in itunes store. Anyone else have this? Is it just because the activation process is over worked?

    Anyone know when it might be back to working?
     
  2. Ducky280 macrumors regular

    Joined:
    Sep 25, 2007
    Location:
    Near Lisburn
    #2

    Am getting that - Deffo a fault Apples side... I think there servers are getting hammered BIG TIME

    Just keep trying... Flick from your Music to your iPhone link and it will keep trying 4 u
     
  3. eggplant macrumors newbie

    Joined:
    Aug 25, 2007
    #3
    Yeah same, it was just loading for ages and just gave that message
     
  4. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
  5. ipedro macrumors 68030

    ipedro

    Joined:
    Nov 30, 2004
    Location:
    Toronto, ON
    #5
    I'm getting the same error. The whole store is backed up. I finally gave up and came home to do it... same error they got in store....

    Well, I'll just get some sleep since I was up all night in the line (first in the line in Toronto's Bay Street Rogers store!)
     
  6. Zathu macrumors regular

    Zathu

    Joined:
    Nov 16, 2006
    Location:
    Maryland
    #6
    Ditto. So close after standing in line for 4 hours.. :(
     
  7. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #7
    Same error here. Grrrrrrrr.

    Something tells me this is an O2 problem and not an Apple problem.
     
  8. greenmymac macrumors 6502a

    greenmymac

    Joined:
    Oct 25, 2007
    Location:
    Tulsa, Ok
    #8
    Nope its here in the states too waited in line for 8 hours and I can't even use my new beauty
     
  9. UKmacman thread starter macrumors regular

    Joined:
    Oct 4, 2007
    #9
    Kinda suck doesn't it!

    Guess I won't get to play with it now till tomorrow - if even!
     
  10. porg1969 macrumors newbie

    Joined:
    Dec 30, 2007
    #10
    this is such bull! this is exactly what i knew was going to happen....apple should have released 2.0 earlier this week BEFORE the 3G launch so previous iphone owners could download the update and be done with it!!!! which would have decreased the number of people accessing itunes!
     
  11. MegaMan1311 macrumors regular

    Joined:
    Jun 30, 2007
    Location:
    USA
    #11
    Same error here. The AT&T store had the same issue.
     
  12. Nykwil macrumors 65816

    Nykwil

    Joined:
    Nov 5, 2002
    Location:
    Boston, MA
    #12
    im getting the same error too...i mean what can you expect though...so many activations in such a small window of time.
     
  13. jeejeebu macrumors regular

    Joined:
    Jun 25, 2007
    #13
    The Apple store said iTunes is down. They said I could wait until it comes up or take it home and activate from home. So it's not up yet, I guess.
     
  14. musicdude98 macrumors newbie

    Joined:
    Jul 11, 2008
    #14
    I tried upgrading my 1st gen Iphone and I;m getting the same error....i Hope it gets fixed soon, its my only phone.
     
  15. Ducky280 macrumors regular

    Joined:
    Sep 25, 2007
    Location:
    Near Lisburn
  16. Sleepyyet macrumors member

    Joined:
    Jun 9, 2008
    #16
    Yep. Error code 9838. Called ATT and CSR told me iTunes was down, confirmed by Apple. Grrrrr. Didnt you f*******g people learn from last year what was to come. This is unacceptable especially when one waits in line since midnight. Couldnt "unbrick" it in the store and now I cant activate it at home. Cheers to another successful iphone launch.

    Tired and frustrated
     
  17. kakopygian macrumors newbie

    Joined:
    Jul 11, 2008
    #17
    Thanks for the suggestion. Glad to know that some people are getting through!
     
  18. jeejeebu macrumors regular

    Joined:
    Jun 25, 2007
    #18
    Still not working for me. :(
     
  19. Nykwil macrumors 65816

    Nykwil

    Joined:
    Nov 5, 2002
    Location:
    Boston, MA
  20. greenmymac macrumors 6502a

    greenmymac

    Joined:
    Oct 25, 2007
    Location:
    Tulsa, Ok
  21. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #21
    It might be best if we all just stop trying for a bit, could take a little bit of load off Apple's servers.

    EDIT: Forget that, I think I'm getting through now :D
     
  22. mrmiami247 macrumors member

    Joined:
    Jul 7, 2008
    #22
    yeah guys im frustrated too...but at least i can surf the net and play with my mail...but i just can't text yet...but i can make calls...very frustrating
     
  23. Standardeviant macrumors newbie

    Joined:
    Jul 11, 2008
    #23
    Why did I update at launch when I knew something like this would happen? This sucks.....:mad:
     
  24. ert3 macrumors 6502a

    ert3

    Joined:
    Dec 10, 2007
    #24
    Don't be a dick,

    Lets be happy that atleast 1 person has been processed so we all just moved forward in line
     
  25. dangoland macrumors member

    Joined:
    Jun 14, 2008
    #25
    I can use my phone, I jsut cant sync it with my mac :S, got same error
    It was funny though, as they were unbricking at store, I started to get text messages and even a phone call
     

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