Resolved iTunes freezes immediately after plugging in iPhone or iPad

Discussion in 'Mac Apps and Mac App Store' started by BJB Productions, Jun 27, 2014.

  1. BJB Productions, Jun 27, 2014
    Last edited: Oct 29, 2014

    BJB Productions macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #1
    Hi -

    I'm having a really aggravating issue where I cannot seem to sync my iPhone or iPad to iTunes any longer. As soon as I plug in either iDevice, iTunes freezes and I have to force quit. iPhoto works just fine. I do not have a recent iPhone backup on iTunes so I would rather not do a reset of my iPhone and then try syncing it.

    Steps I have tried:
    1. Creating a new mac user account and syncing with iTunes there. This WORKS.
    2. Created a new library on my same user account. This does NOT work. Still crashes.
    3. Deleted the iTunes app and reinstalled. This does NOT work. Still crashes.

    What else can I try? I have not attempted to rebuild my library because last time I tried that it was a huge pain and messed a lot of other things up. Any help would be greatly appreciated. Thanks!
     
  2. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #2
    In iTunes Prefs->Devices: Do you have the "Prevent iPods, iPhones, and iPads from syncing automatically" checkbox checked?
    If not, you should try checking it. Then see if you can plug your device in w/o crash.
     
  3. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #3
    No dice... Thanks for the tip though.
     
  4. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #4
    This makes me think some of the iTunes prefs stored for your account may be corrupt. When you tried deleting and reinstalling, did you just drag the App to the trash, or did you use something like AppCleaner that'll likely delete related plist files as well?
     
  5. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #5
    AppCleaner does not let me delete iTunes. The only way I was able to delete the iTunes app was by running some code because it won't even let me drag it to the trash. To answer your question, yes, I was only able to delete the app but not all the files associated with iTunes.
     
  6. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #6
    Update - yesterday I did two more steps:
    1. Completely uninstalled iTunes. Removed all plst files, etc. Then reinstalled. This did NOT work.
    2. Backed up my iPad to iCloud and did a restore. Then tried syncing to iTunes. This did NOT work.

    I'm baffled and annoyed. I think at this point my best bet is to just start syncing to iCloud until I get a new computer. I could try moving users but that is quite a long process. Thoughts?
     
  7. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #7
    There's an "iTunes" folder at /Users/myname/Library/iTunes
    It contains folders with names like "iPod Software Updates" and "https_itunes.apple.com_0.localstorage".
    That might be the source of your troubles.
     
  8. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #8
    Thanks for the tip. I don't see anything in that folder besides iTunes plug-ins.
     
  9. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #9
    Have you mucked around in Terminal and forgot?
    Ensure iTunes is completely closed, then try entering the following into the Terminal App:
    Code:
    defaults delete com.apple.iTunes StoreActivationMode
    Open iTunes and plug in your device.

    PS: you can backup your device to iCloud. We haven't been using wires for almost two years now.
    PPS: how much available space do you have left on your hard drive?
     
  10. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #10
    Yes, I'll probably just start using iCloud. It works quite well. When I use terminal I get the following message back:

     
  11. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #11
    Well that means you haven't messed with the default activation mode of iTunes. Well, I'm lost. It seems like you've done everything I would have tried.
     
  12. BJB Productions, Jul 19, 2014
    Last edited: Jul 19, 2014

    BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #12
    I FINALLY figured out what was going on. After digging around countless threads, I found this simple answer. This fixed my problem. Wow.

     
  13. Biophilia macrumors newbie

    Joined:
    Oct 29, 2014
    #13
    This works for me too. So grateful...!

    Hello BJB Productions. Thank you sooooo much for sharing that. Registered here just to say thanks. This has bugged me for months and is now (finally!!!) sorted... phew!!:)
     
  14. BJB Productions thread starter macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #14
    So glad you were able to resolve your issue! It was a horribly annoying problem.
     
  15. Biophilia macrumors newbie

    Joined:
    Oct 29, 2014
    #15
    Agreed!! Doing my very happy dance now after importing 900 photos! Better than Christmas...
     
  16. Panduhh macrumors newbie

    Joined:
    Feb 26, 2015
    #16
    Directory for Library ?

    Where is the Directory for this ? I've been searching constantly but i have yet to find out where this is
     
  17. karluk macrumors newbie

    Joined:
    Apr 10, 2015
    #17
    Thank you

    Thank you so much for the fix, I have been trying to find a solution and troubleshoot this freezing issue for month!:):):)
     
  18. jerwil81841 macrumors newbie

    Joined:
    May 7, 2015
    #18
    That Did It!! Many Thank You's!!!

    :) Solved my problem. Backup not working like always (I also backup to the cloud). Can't thank you enough!!
     
  19. niekobaarda, Jul 9, 2015
    Last edited: Jul 9, 2015

    niekobaarda macrumors newbie

    Joined:
    Jul 9, 2015
    Location:
    Netherlands
    #19
    Thanks very much.

    Find Library > Application Support > SyncServices.

    Trash SyncServices folder.

    This fixed my iTunes hang after connecting my iPad.
     
  20. CanaveralSB macrumors newbie

    Joined:
    Sep 26, 2015
    Location:
    Santa Barbara CA
    #20
    Years later your fix still pays dividends! Just spent hours with this issue until I found your wise words... Thanks!
     
  21. brandon1234 macrumors newbie

    Joined:
    Dec 8, 2015
    #21

    Same where is find services on windows 10?
     
  22. daisy7rox macrumors newbie

    daisy7rox

    Joined:
    Dec 21, 2015
    #22
    I trashed the folder and iTunes still freezes as soon as I plug in my device. Help?
     
  23. fyi3897 macrumors newbie

    fyi3897

    Joined:
    Jan 22, 2016
    Location:
    Dubai
    #23
    I've been having the same problem, then luckily stumbled upon this from one of the apple forums:
    "First, make sure you have iTunes and Apple Mobile Device Support Installed.



    1. Go to Device Manager

    2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

    3. Right click it and select "Update Device Driver."

    4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

    5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.



    I hope I was able to help anybody who is still having this issue." Worked for me
     
  24. laraghX macrumors newbie

    laraghX

    Joined:
    Apr 8, 2016
    #24
    Thanks so much - lost hours today trying to resolve this! And naturally Apple want 30 euro to get support for issues they created in the first place...
     
  25. lopezpm macrumors newbie

    Joined:
    Mar 17, 2008
    #25
    Oh My God, I have been dealing with this for 6 months. I've tried everything. This worked. Thank you for sharing the fix. I know this is an old thread but it should be stickied.
     

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