iTunes Help now missing from PC

Discussion in 'iOS 5 and earlier' started by llps, Oct 20, 2011.

  1. llps macrumors newbie

    Joined:
    Oct 19, 2011
    #1
    After updating to iTunes10.5 and to ios 5, I no longer have iTunes help on my PC. I get the following message:

    NOT FOUND

    The requested URL/itunes/win/10.5 was not found on this server.

    Apache 2.2.3 (Oracle) Server at help.apple.com Port 80

    What does this mean and what is my next move?

    Thanks in advance for your help!
     
  2. Macman45 macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #2
    Download The Latest Version

    From:
    http://www.apple.com/itunes/download/
     
  3. llps thread starter macrumors newbie

    Joined:
    Oct 19, 2011
    #3
    I went to the link you provided and followed the instructions but the help feature still gives me the same message. Any other ideas?
     
  4. timmil macrumors newbie

    Joined:
    Oct 21, 2011
    Location:
    sunny australia
    #4
    reporting same problem

    yeah, got back from holidays, had a day or two to get things up and running so updated everything to latest files, including iOS5 on the iphones.

    I had a twinge of doubt about this, as previously i had experienced problems with x.0 releases, but went ahead anyway.

    yeah, now my keyboard shortcuts don't work in itunes, and when i go look for help, or the dropdown menu item keyboard shortcuts, i get the error message reported above.

    have done the usual - reboot machine, uninstall reinstall, but alas, to no avail.

    any suggestions? anyone else aware of this problem?
     
  5. FineOldDude macrumors newbie

    Joined:
    Dec 7, 2011
    #5
    10.5 Help File Missing

    Same here! Also haven't found answer :( :mad: . Help just blank, no link. Just hope someone can help.

    FineOldDude
     
  6. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #6
    This happened to me in one of the previous versions of iTunes. (I just checked the newest installation to be sure that I wasn't afflicted with the glitch again.)

    I had to go to the main download page at Apple.com for iTunes and do the whole email address, do I want email updates for info/offers, blah, blah, blah & then download the whole file for the newest version. Install the file and it should all be there when you're finished.

    It's the link in Post #2, above. :)

    HTH

    WinXP Pro SP3
     
  7. FineOldDude macrumors newbie

    Joined:
    Dec 7, 2011
    #7
    Last post didn't work for me :(. Help came up with message "Not Connected to Internet" but my browser and email client are working. My IT pro suggests I wait for next iTunes update. Has this bug been reported to Apple?
     
  8. Ashwood11 macrumors 65816

    Joined:
    Nov 10, 2010
    Location:
    US
    #8
    Did you report it?
     
  9. FineOldDude macrumors newbie

    Joined:
    Dec 7, 2011
    #9
    Don't know how to report bugs directly to Apple. Help here would be appreciated.
     
  10. bun.bhay macrumors member

    Joined:
    Dec 6, 2011
    Location:
    Seatown
    #10
    Do you happen to know whether you are behind a firewall? If you are behind a firewall it maybe blocking access to the help function in itunes. Itunes for Macs have Helpviewer. Windows I think has ItunesHelp. If in fact itunes is behind a firewall, check the incoming/outgoing connection (port 80) to see whether it has been blocked. Or if you work for a company have someone in the IT Dept take a look. If it is not a firewall issue, then I don't know or have any other suggestions. Hope you get it figured out.
     
  11. bun.bhay, Dec 11, 2011
    Last edited: Dec 11, 2011

    bun.bhay macrumors member

    Joined:
    Dec 6, 2011
    Location:
    Seatown

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