Hi, a friend of mine has a 60 gig vieo ipod he downloaded itune 7 plugs it in unplugs it and freezes. He calls me and i have him reset it it starts up again and same problem. He uses win xp and is somewhat of an illeterate so he gave it to me to see if i could get it working. I tried to reset and got the same problem it freezes right away. So i plug it into my macbook and it does everything fine so i try to restore it and i get an unkown error 1418. I cannot figure out what is wrong. When i tried to restore i did find out their is an update but i can get that either, same error. It is windows formated and to reformat it for mac it is through the restore part of itunes. Any ideas? Just trying to not cause him to have to send it tin to apple and get it repaired/replaced. Thanks alot.