so- a friend of mine sent me this quandry and i'm not sure where to start in givin her advice: So here's a summary of the problem: A few weeks ago my i-pod froze in the middle of a song. It had not been dropped or anything. I tried to restart it and all I got was an unhappy face telling me to go to apple tech support. I tried what tech support said - restarting several times and then restoring the i-pod. However, my i-pod does not show up on my ibook when it is connected. So I called apple support and they suggested I uninstall and then download the new itunes. Then hopefully it would recognize my i-pod to restore it. What I'm not sure how to do, is properly uninstall itunes and save not only my music, but also my playlists. Neither apple support or the local mac store were helpful. Specifics: I-pod - 4GB mini that is out of warranty iBook - 2001 500MHz PowerPC G3 running OS 10.3.9 iTunes - version 6.0.4 (3) ------------- i'm aware that her itunes music won't be lost if she re-intalls itunes but i'm not sure about her playlists further- do we really think this will work? the 'local mac store' is not an apple store it is, however, apple certified- they tend, however, to rip folks off- i've gone to them more than once looking for help- and they really tried to screw me over- so i'm not surprised they weren't so helpful... anyhow- any ideas?