iTunes is driving me crazy

Discussion in 'Apple TV and Home Theater' started by Dobbs2, Dec 20, 2013.

  1. Dobbs2 macrumors 6502

    Jun 5, 2008
    Well this all started when I saw a bunch of sales on the iTunes store. I bought The Dark Knight rises, How to train your dragon, Sherlock Holmes bundle and the Bourne Bundle. It has done something to the organization of my movies.

    I now have two Bourne Legacies show up one that is completely downloaded and right next to it an iCloud version. Instead of down loading both Sherlock Holmes movies it just did the iTunes extras and I can't download the first movie.

    What the heck is going on?

    Also movies that I have iTunes extras now show the movie and right next to them the iTunes extras both have the same cover art. :mad:

    Attached Files:

  2. Penquin79 macrumors member

    Jan 22, 2011
    First question is what device did you purchase the movies through? If you bought them through an ATV2 or an older Mac then it would just download the 720p version since it can not play 1080. But it is still available to you in the cloud to download in 1080.

    Also check to see if in iTunes preferences you have the keep media folder organized checked. If not check it and let iTunes organize the folder.

    Since purchases can always be re-downloaded through the Purchases tab you can always delete the movies and try again. I have both ATV2 and ATV3 in the house, I always make my purchases through my desktop which can handle 1080. Never have a problem. When I go to play a movie downloaded as 1080 on the ATV2 it downloads and adds the 720 version to the media folder.
  3. Dobbs2 thread starter macrumors 6502

    Jun 5, 2008
    I always purchase and download movies from the same iMac. Deleting the movies and redownloading them does nothing. It still the same jumbled mess.
  4. Cinephi1e macrumors regular

    Jul 19, 2012
    Northwest Ohio
    Got to iTunes>Preferences>Store. Uncheck "Show iTunes in the Cloud Purchases".
  5. mpress03 macrumors member

    Feb 24, 2012
    I was just going to recommend what Cine did. I had this problem and when I unchecked that it went away. The cloud symbol in the upper right corner is showing you that it can be downloaded from the cloud. You can also delete the copy with the cloud in the corner and they will disappear as well. That's how I was handling this before I found it in the preferences.
  6. Rigby macrumors 601

    Aug 5, 2008
    San Jose, CA
    Have you tried the List view in the movie section? It shows movies, iTunes Extras and duplicates on separate lines so it's easier to figure out what's what.Turn on the "iCloud Download" column to see what's downloaded or in the cloud. Using right-click -> "Get Info" you can find out the file names of downloaded items. It's possible to have multiple copies of the same movie (iTunes will then append a counter to the base filename).

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