iTunes keeps crashing ... I need help

Discussion in 'iPod' started by MacDryCleaner, Oct 7, 2010.

  1. MacDryCleaner macrumors regular

    Jun 3, 2007
    Everytime I launch iTunes it crashes and I get the following message:

    "iTunes quit unexpectedly while using the 3ivxVideoCodec plugin"

    I have no idea what that is or how to fix it ... please help!

  2. LPZ macrumors 65816

    Jul 11, 2006
    Look for such a plugin in either

    ~/Library/iTunes/iTunes Plug-ins (where ~ denotes your Home folder) or
    /Library/iTunes/iTunes Plug-ins

    If you find such a plugin, drag it to your Desktop and restart iTunes.
  3. Brucewl macrumors 6502


    Sep 15, 2010
    I believe the most useful and easy way is just uninstall your iTunes in depth and the reinstall it.
  4. LPZ macrumors 65816

    Jul 11, 2006
    If the crash is caused by a plugin then the plugin needs to be removed. There's no need to "uninstall iTunes in depth" and reinstall it, nor would doing so solve the problem.

    And here the OP is fortunate, as the problematic plugin has already been identified.
  5. aarond12 macrumors 65816


    May 20, 2002
    Dallas, TX USA
    The correct answer was from LPZ. You have an old QuickTime codec still installed on your system. Just drag the codec to the garbage, reboot, and iTunes should behave.

    If you still need 3IVX compatibility (God knows why), install Perian.

  6. MacDryCleaner thread starter macrumors regular

    Jun 3, 2007
    Hi guys-

    Thanks for the reply. I have looked for the plug in through the path suggested and through spotlight. It seems to not be in my system.

    So, next I want to remove iTunes and re-install. I think...right?

    How do I remove iTunes? Just find it in my apps folder and delete or is there more to it than that?

  7. LPZ macrumors 65816

    Jul 11, 2006
    The plugin is probably there. Do you have /Library/QuickTime/3ivxVideoCodec.component ?

    If so, move to Desktop and restart iTunes.

    Also look in ~/Library/QuickTime if you have such a directory.

    You might also search the Binary Images section of a recent iTunes crash report for the string 3ivxVideoCodec.component. The path should be given there.

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