itunes keeps crashing. tried everything please help

Discussion in 'Mac Apps and Mac App Store' started by palckofv, Nov 22, 2008.

  1. palckofv macrumors regular

    Joined:
    Nov 22, 2008
    #1
    ok, everytime I try to open itunes on my macbook it pops up in the menu bar for a couple of seconds and then i get an error message that says the application itunes quit unexpectedly. I have searched everywhere online for two days and made a genius bar appt. for tomorrow but would rather not drive an hour to go. It all started yesterday, i downloaded the itunes update and then updated my iphone. Everything was working fine. Later in the day i downloaded srs iwow and thats when everything went wrong. I have tried every suggestion i could find. I have removed all the itunes add-ons i could find, did disk utility, twice. I uninstalled and downloaded itunes again. Still nothing. Any help would be very much appreciated. I need itunes for my phone and ipod. Oh and I can still listen to my itunes music in front row so I'm pretty sure my library isn't corrupted. Thank you for any help
     
  2. upsguy27 macrumors 65816

    upsguy27

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    Arizona
    #2
    Go into Applications > Utilities > Console right after iTunes crashes and post what it says here.
     
  3. palckofv thread starter macrumors regular

    Joined:
    Nov 22, 2008
    #3
    Ok here it is. Thanks for trying to help.

    11/23/08 3:54:03 AM com.apple.launchd[62] ([0x0-0x37037].com.apple.iTunes[396]) Exited abnormally: Trace/BPT trap
     
  4. upsguy27 macrumors 65816

    upsguy27

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    #4
    It looks like there are system resources missing. iTunes tries to locate those resources, can't find them, and crashes. I would suggest reinstalling OSX.
     
  5. palckofv thread starter macrumors regular

    Joined:
    Nov 22, 2008
    #5
    Ok. Thanks. If I do this will it delete everything on my computer like pics and music files, iphone apps, etc?
    Thanks again
     
  6. upsguy27 macrumors 65816

    upsguy27

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    #6
    Yes, it will, so I suggest backing everything up first. ;)
     
  7. palckofv thread starter macrumors regular

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    Nov 22, 2008
    #7
    OK! Thanks alot. I appreciate the help, I am pretty new with macs, but love it so far. Except my recent little problem. I just need to get my hands on a hard drive. I think I might just spring for Time Capsule, unless someone has a better option.
     
  8. upsguy27 macrumors 65816

    upsguy27

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    #8
    Time Capsule is a great external backup solution. I recommend it strongly.
     
  9. palckofv thread starter macrumors regular

    Joined:
    Nov 22, 2008
    #9
    That's what I thought. At the present time I dont have 300 bucks in my budget I can blow on that. The iTunes files like songs and apps are all I'm really concerned about. I don't have many pictures and anything else I'm sure I can easily get again.
    So is there a way to burn the files onto a dvd or cd without accessing itunes? I would really like to be able to do this as soon as possible since itunes is by far what I use my computer most for. Thanks again. I really appreciate all the help
     
  10. upsguy27 macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
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    Arizona
    #10
    Yes, when you insert a blank CD or DVD into your drive a window will pop up, choose "Open in Finder", then you can just drag files into the window that pops up and click burn. ;)
     
  11. palckofv thread starter macrumors regular

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    Nov 22, 2008
  12. upsguy27 macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #12
    Sure thing. :)
     

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