iTunes keeps crashing

Discussion in 'OS X Yosemite (10.10)' started by djxpress, Mar 7, 2015.

  1. djxpress macrumors member

    Joined:
    Nov 6, 2010
    #1
    Yosemite 10.10.2 and iTunes 12.1. Cannot close iTunes with the "quit". Always need to force quit, sometimes I get the spinning color wheel while in iTunes

    Ideas?


    The log is huge: Here is the first portion, let me know if you need the whole thing


    Date/Time: 2015-03-07 21:41:22 -0800
    OS Version: 10.10.2 (Build 14C109)
    Architecture: x86_64
    Report Version: 21

    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Version: 12.1 (12.1.0.50)
    Build Version: 1
    Project Name: iTunes
    Source Version: 1200012001000050
    Parent: launchd [1]
    PID: 7139

    Event: hang
    Duration: 1.00s (process was unresponsive for 21 seconds before sampling)
    Steps: 11 (100ms sampling interval)

    Hardware model: MacBookPro6,2
    Active cpus: 4

    Fan speed: 3369 rpm

    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Heaviest stack for the main thread of the target process:
    11 ??? (iTunes + 10548) [0x107d3b934]
    11 ??? (iTunes + 8074918) [0x1084ec6a6]
    11 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff89a05593]
    11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff89a11730]
    11 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff89a11f81]
    11 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff90d246ab]
    11 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff90d2486a]
    11 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff90d24aef]
    11 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8b159858]
    11 __CFRunLoopRun + 1962 (CoreFoundation + 467530) [0x7fff8b15a24a]
    11 __CFRunLoopDoTimers + 301 (CoreFoundation + 1215933) [0x7fff8b210dbd]
    11 __CFRunLoopDoTimer + 1059 (CoreFoundation + 743411) [0x7fff8b19d7f3]
    11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 744292) [0x7fff8b19db64]
    11 ??? (iTunes + 3368591) [0x10806f68f]
    11 ??? (iTunes + 7711952) [0x108493cd0]
    11 ??? (iTunes + 3406717) [0x108078b7d]
    11 ??? (iTunes + 3405652) [0x108078754]
    11 ??? (iTunes + 3404333) [0x10807822d]
    11 ??? (iTunes + 3404535) [0x1080782f7]
    11 ??? (iTunes + 3397004) [0x10807658c]
    11 ??? (iTunes + 10116832) [0x1086deee0]
    11 ??? (iTunes + 4595215) [0x10819ae0f]
    11 ??? (iTunes + 4595369) [0x10819aea9]
    11 SCNetworkReachabilityGetFlags + 368 (SystemConfiguration + 19252) [0x7fff887c5b34]
    11 __SCNetworkReachabilityGetFlags + 369 (SystemConfiguration + 20043) [0x7fff887c5e4b]
    11 __SCNetworkReachabilityServer_targetStatus + 191 (SystemConfiguration + 25669) [0x7fff887c7445]
    11 xpc_connection_send_message_with_reply_sync + 200 (libxpc.dylib + 38865) [0x7fff895b47d1]
    11 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff9478d51a]
    *11 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]


    Process: iTunes [7139]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Architecture: x86_64
    Parent: launchd [1]
    UID: 501
    Task size: 33250 pages
    Note: Unresponsive for 21 seconds before sampling
    Note: 2 idle work queue threads omitted
     
  2. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #2
    Does this happen in any other user accounts?

    Try repairing permissions.
     
  3. djxpress thread starter macrumors member

    Joined:
    Nov 6, 2010
  4. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #4
    Create a new user and see if it happens in that account. If it does not than you probably have something corrupted in your user account.
     
  5. musicman3320 macrumors newbie

    Joined:
    Mar 30, 2015
    #5
    djxpress, were you able to resolve this issue? I have had the same thing happening for weeks now, with identical crash report output.
     
  6. djxpress thread starter macrumors member

    Joined:
    Nov 6, 2010
    #6
    yes, restarting the computer fixes the problem for a short while
    Also can do a Force Quit
     
  7. musicman3320 macrumors newbie

    Joined:
    Mar 30, 2015
    #7
    This does help, though it is certainly not a fix.

    Do you notice that it happens more frequently in some locations or on certain wireless networks?
     
  8. djxpress thread starter macrumors member

    Joined:
    Nov 6, 2010
    #8
    I'm only on my home wireless network
     
  9. Taz Mangus, Mar 30, 2015
    Last edited: Mar 30, 2015

    Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #9
    Have you tried a new user account? Try deleting ~/Library/Caches and reboot.
     

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