iTunes keeps quitting on me

Discussion in 'OS X El Capitan (10.11)' started by waxonwaxoff, Oct 26, 2016.

  1. waxonwaxoff macrumors newbie

    Joined:
    Jun 16, 2012
    #1
    Hi not sure if this is the right place for this but iTunes has been consistently quitting on me every since Sierra and the latest iTunes version was released. (I seem to remember they were released close together).

    • I have a 15" (high end) 2015 MBP
    • I have not upgraded to Sierra but have updated iTunes to the latest version
    • I have iTunes open and then I go to open another App (photoshop, Safari, etc, etc) and then iTunes dies on me.
    • It doesn't happen every time (i just tried to replicate so I could post the error message here) but often enough that its irritating
    So I have some questions for the more knowledgable of you:
    • is this a known issue?
    • is it related to my not upgrading to Sierra?
    • Any tips on how to fix?
    • is there a way for me to downgrade to the previous version of iTunes?
    Thanks in advance for any response
     
  2. Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here
    #2
    Hi,

    sorry to ask : what does mean "iTunes dies on me" exactly?

    Does it crash, freeze... ?
     
  3. Traverse macrumors 604

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #3
    I came here to see if this was happening to anyone else. It's happened 4 times today on my Late 2013 15". iTunes just quits unexpectedly.

    I thought it may be due to graphics switching, but it just quit for no reason and then I tested it by trigging the dGPU and it didn't crash so I'm not sure what's causing it.
     
  4. waxonwaxoff thread starter macrumors newbie

    Joined:
    Jun 16, 2012
    #4
    Hi Bruno09,

    Sorry, I meant it crashed on me. I thought it might be due to the fact I hadn't upgraded to Sierra but Traverse raised a great point as my iTunes does crash when I open apps that might be switching to the dGpu..... still clueless but maybe not as lost as before thanks guys.
     
  5. Bruno09, Oct 27, 2016
    Last edited: Oct 27, 2016

    Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here
    #5
    Hi,

    I also have a 15" (high end) 2015 MBP, running El Capitan.

    It has graphics issues (AMD Radeon R9 M370X 2048 Mo GPU).

    The logic board has been replaced in June : issues still here.

    New logic board replacement coming next week.

    Have a look in : Macintosh HD / Library / Logs / Diagnostics reports.

    If you see that :

    Capture d’écran 2016-10-27 à 21.52.03.png

    You need to call Apple.
     

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