iTunes(Mac) does not recognize iPhone after iOS12

hawkeye_a

macrumors 68000
Original poster
Jun 27, 2016
1,541
4,173
I connect my iPhone t o my Mac every-now-and-then, to sync some new music, and to backup, etc.

I upgraded my iPhone to iOS12 last week(during which I had to change my iCloud password, cause for some reason it would not recognize my existing one, go figure). Since then, iTunes on my Mac does not recognize the iPhone when plugged into USBc. I got the 'trust/don't trust' question initially, which I set up correctly.

I've updated all the software on both devices, restarted, etc. I've confirmed that the iPhone is listed in the 'system info'. But iTunes does not should the iPhone icon at all.

Anyone have any suggestions?

iPhone6S, iOS12
MacBook Pro running the latest version of High Sierra.

Cheers
 

Minorite

macrumors 6502
May 8, 2018
490
115
Poland
Did you have any notification like "You need to install additional software" when you connect the phone? Seems there was an issue with last package of MobileDevice services that don't have all iOS 12 drivers.
 

hawkeye_a

macrumors 68000
Original poster
Jun 27, 2016
1,541
4,173
No messages or errors. I tried to do a software update on High Sierra, but nothing came up. Im pretty baffled by the whole thing.
 

XT550

macrumors regular
Sep 30, 2014
168
19
What worked in a similar case like yours was that they removed the iTunes and installed a fresh copy on their Mac. It took a bit longer as the new copy had to download a specific iOS 12 driver and after that their iPhone was immediately recognised by iTunes.
 
Last edited:

Minorite

macrumors 6502
May 8, 2018
490
115
Poland
Just remembered about one workaround: if nothing helps try to install latest version of Xcode or Xcode beta. Xcode includes latest iOS drivers, so installing it will force the drivers update in any case.
 

hawkeye_a

macrumors 68000
Original poster
Jun 27, 2016
1,541
4,173
Update:
I upgraded to Mohave and iTunes now recognizes my iPhone 6S.

Thanks for the suggestions!

Cheers
 
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