iTunes(Mac) does not recognize iPhone after iOS12

Discussion in 'iOS 12' started by hawkeye_a, Sep 28, 2018.

  1. hawkeye_a macrumors 65816

    hawkeye_a

    Joined:
    Jun 27, 2016
    #1
    I connect my iPhone t o my Mac every-now-and-then, to sync some new music, and to backup, etc.

    I upgraded my iPhone to iOS12 last week(during which I had to change my iCloud password, cause for some reason it would not recognize my existing one, go figure). Since then, iTunes on my Mac does not recognize the iPhone when plugged into USBc. I got the 'trust/don't trust' question initially, which I set up correctly.

    I've updated all the software on both devices, restarted, etc. I've confirmed that the iPhone is listed in the 'system info'. But iTunes does not should the iPhone icon at all.

    Anyone have any suggestions?

    iPhone6S, iOS12
    MacBook Pro running the latest version of High Sierra.

    Cheers
     
  2. Minorite macrumors 6502

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #2
    Did you have any notification like "You need to install additional software" when you connect the phone? Seems there was an issue with last package of MobileDevice services that don't have all iOS 12 drivers.
     
  3. hawkeye_a thread starter macrumors 65816

    hawkeye_a

    Joined:
    Jun 27, 2016
    #3
    No messages or errors. I tried to do a software update on High Sierra, but nothing came up. Im pretty baffled by the whole thing.
     
  4. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    What version of iTunes is installed on your High Sierra system?
     
  5. XT550, Sep 29, 2018
    Last edited: Oct 1, 2018

    XT550 macrumors regular

    XT550

    Joined:
    Sep 30, 2014
    #5
    What worked in a similar case like yours was that they removed the iTunes and installed a fresh copy on their Mac. It took a bit longer as the new copy had to download a specific iOS 12 driver and after that their iPhone was immediately recognised by iTunes.
     
  6. Minorite macrumors 6502

    Minorite

    Joined:
    May 8, 2018
    Location:
    Poland
    #6
    Just remembered about one workaround: if nothing helps try to install latest version of Xcode or Xcode beta. Xcode includes latest iOS drivers, so installing it will force the drivers update in any case.
     
  7. hawkeye_a thread starter macrumors 65816

    hawkeye_a

    Joined:
    Jun 27, 2016
    #7
    Update:
    I upgraded to Mohave and iTunes now recognizes my iPhone 6S.

    Thanks for the suggestions!

    Cheers
     
  8. robkat macrumors member

    robkat

    Joined:
    Dec 22, 2008
    Location:
    Scotland
    #8
    Disconnect from mac, go to home screen on phone, reconnect phone, should work.
     

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7 September 28, 2018