iTunes Match + iPhone 4 + iOS 5.x.x = Headache

ryannazaretian

macrumors 6502a
Original poster
Sep 21, 2008
652
4
Mississippi
I've been waiting a very long time to post this mainly because I was expecting so much from iOS 5.1, but I'm still seeing the same issues, and unfortunately, I haven't really seen any others with these issues.

So I signed up for iTunes Match, mainly to upgrade my library from old imports from Windows Media Playing using *.wma files, low bit-rate imports from my old old laptop (128kBps), to sync all my devices together automatically (I sometimes purchase from Amazon due to lower prices), and to just have a backup.

Well, I know the start was a rough start for many people. Songs not matching, uploads failing, etc... but I didn't really see anyone having issues with general performance and stability on their iOS devices.

It started bad for me on iOS, and really hasn't improved.

Basically, whenever iTunes Match is enabled, my performance goes down drastically, the network connection is ALWAYS used. Here's a more detailed list:

1) Since iTunes Match, my data usage has doubled, and I don't download over 3G, nor do I have any remote-only files. I download them to my iPhone over WiFi, so why is it eating up over 1GB of data?

Data Usage.png

2) Music application skips songs randomly, even mid-song.

3) Songs become mislabeled. For example, the song can read "Down On Me (feat. 50 Cent) by Jeremih & 50 Cent" but will actually be playing "Hey Jude by The Beatles". This cannot be fixed unless I remove all the songs, and resync them to my MacBook Pro.

4) Springboard Crashes randomly while playing music.

5) Kernel panics

6) Freezing

7) FWIW: All of my album art doesn't show up, but I know that's a known issue.

EDIT: 8) Apparently it keeps on forgetting my iTunes match password because it continually asks for the password.

The kernel panicing and freezing just started today while I'm downloading some newly added songs.

Here's some debug information:
Kernel Panic 1:
Incident Identifier: INTENTIONALLY LEFT BLANK
CrashReporter Key: INTENTIONALLY LEFT BLANK
Hardware Model: iPhone3,1
Date/Time: 2012-03-09 20:41:49.627 -0600
OS Version: iPhone OS 5.1 (9B176)

Debugger message: WDT timeout
10s ago: 3500u0 3400m0 3400u0 3300m0 3300u0 3200m0 3200u0 3100m0 3100u0 3000m0 3000u0 2800m10004003 2800u0 2800u0 2600m10004003 2600u0 2600u0 2400m10004003 2400u0 2400u0 2200m10004003 2200u0 2200u0 2000m10004003 2000u0 2000u0 1800m10000004 1800c8e1 1800u0 1800u0 1774d8e1 1600m10000004 1600u0 1600u0 1400m10000004 1400u0 1400u0 1200m10000004 1200u0 1200u0 1000m10000004 1000u0 1000u0 800m10000004 800u0 800u0 600m10000004 600c925 600g2 600u0 600u0 578d925 400m10000004 400g2 400u0 400u0 200m10000004 200g2 200u0 200u0 0m10000004 0g2 0u0 0u0
OS version: 9B176
Kernel version: Darwin Kernel Version 11.0.0: Wed Feb 1 23:17:16 PST 2012; root:xnu-1878.11.8~1/RELEASE_ARM_S5L8930X
iBoot version: iBoot-1219.62.15
secure boot?: YES
Paniclog version: 1
Epoch Time: sec usec
Boot : 0x4f58a747 0x00000000
Sleep : 0x4f5ab9d8 0x0003daeb
Wake : 0x4f5ab9e6 0x0000000e
Calendar: 0x4f5abf22 0x000bdbae

Task 0xc0892d20: 10588 pages, 93 threads: pid 0: kernel_task
thread 0xc09d1080
kernel continuation: 0x8021d755

Task 0xc0892ac0: 144 pages, 3 threads: pid 1: launchd
Task 0xc0892600: 428 pages, 7 threads: pid 12: UserEventAgent
Task 0xc08923a0: 371 pages, 4 threads: pid 13: wifid
Task 0xc0891a20: 120 pages, 4 threads: pid 17: syslogd
Task 0xc0891560: 187 pages, 2 threads: pid 19: powerd
Task 0xc08904c0: 248 pages, 2 threads: pid 26: lockdownd
Task 0xc0d5a3a0: 270 pages, 4 threads: pid 33: mediaremoted
Task 0xc0d5a140: 304 pages, 3 threads: pid 34: mDNSResponder
Task 0xc0d59ee0: 1520 pages, 11 threads: pid 35: locationd
Task 0xc0d59a20: 456 pages, 6 threads: pid 37: imagent
Task 0xc0d59300: 195 pages, 4 threads: pid 40: fseventsd
Task 0xc0d590a0: 743 pages, 2 threads: pid 41: fairplayd.N90
Task 0xc0d58e40: 1423 pages, 8 threads: pid 42: dataaccessd
Task 0xc0d58720: 435 pages, 9 threads: pid 45: configd
Task 0xc0d58260: 236 pages, 2 threads: pid 47: awdd
Task 0xc0da4ac0: 309 pages, 3 threads: pid 50: apsd
Task 0xc0da37c0: 497 pages, 6 threads: pid 58: BTServer
Task 0xc0da3560: 421 pages, 4 threads: pid 59: aosnotifyd
Task 0xc0da30a0: 268 pages, 3 threads: pid 61: notifyd
Task 0xc08910a0: 175 pages, 2 threads: pid 72: networkd
Task 0xc0da2720: 141 pages, 2 threads: pid 959: absinthed.N90
Task 0xc0891ee0: 4955 pages, 13 threads: pid 1317: MobileMail
Task 0xc0d584c0:
Kernel Panic 2:
Incident Identifier: INTENTIONALLY LEFT BLANK
CrashReporter Key: INTENTIONALLY LEFT BLANK
Hardware Model: iPhone3,1
Date/Time: 2012-03-09 20:45:04.693 -0600
OS Version: iPhone OS 5.1 (9B176)

Debugger message: WDT timeout
10s ago: 3500u0 3400m0 3400u0 3300m0 3300u0 3200m0 3200u0 3100m0 3100u0 3000m0 3000u0 2800m10004003 2800u0 2800u0 2600m10004003 2600u0 2600u0 2400m10004003 2400u0 2400u0 2200m10004003 2200u0 2200u0 2000m10004003 2000u0 2000u0 1800m10000004 1800c8e1 1800u0 1800u0 1774d8e1 1600m10000004 1600u0 1600u0 1400m10000004 1400u0 1400u0 1200m10000004 1200u0 1200u0 1000m10000004 1000u0 1000u0 800m10000004 800u0 800u0 600m10000004 600c925 600g2 600u0 600u0 578d925 400m10000004 400g2 400u0 400u0 200m10000004 200g2 200u0 200u0 0m10000004 0g2 0u0 0u0
OS version: 9B176
Kernel version: Darwin Kernel Version 11.0.0: Wed Feb 1 23:17:16 PST 2012; root:xnu-1878.11.8~1/RELEASE_ARM_S5L8930X
iBoot version: iBoot-1219.62.15
secure boot?: YES
Paniclog version: 1
Epoch Time: sec usec
Boot : 0x4f58a747 0x00000000
Sleep : 0x4f5ab9d8 0x0003daeb
Wake : 0x4f5ab9e6 0x0000000e
Calendar: 0x4f5abf22 0x000bdbae

Task 0xc0892d20: 10588 pages, 93 threads: pid 0: kernel_task
thread 0xc09d1080
kernel continuation: 0x8021d755

Task 0xc0892ac0: 144 pages, 3 threads: pid 1: launchd
Task 0xc0892600: 428 pages, 7 threads: pid 12: UserEventAgent
Task 0xc08923a0: 371 pages, 4 threads: pid 13: wifid
Task 0xc0891a20: 120 pages, 4 threads: pid 17: syslogd
Task 0xc0891560: 187 pages, 2 threads: pid 19: powerd
Task 0xc08904c0: 248 pages, 2 threads: pid 26: lockdownd
Task 0xc0d5a3a0: 270 pages, 4 threads: pid 33: mediaremoted
Task 0xc0d5a140: 304 pages, 3 threads: pid 34: mDNSResponder
Task 0xc0d59ee0: 1520 pages, 11 threads: pid 35: locationd
Task 0xc0d59a20: 456 pages, 6 threads: pid 37: imagent
Task 0xc0d59300: 195 pages, 4 threads: pid 40: fseventsd
Task 0xc0d590a0: 743 pages, 2 threads: pid 41: fairplayd.N90
Task 0xc0d58e40: 1423 pages, 8 threads: pid 42: dataaccessd
Task 0xc0d58720: 435 pages, 9 threads: pid 45: configd
Task 0xc0d58260: 236 pages, 2 threads: pid 47: awdd
Task 0xc0da4ac0: 309 pages, 3 threads: pid 50: apsd
Task 0xc0da37c0: 497 pages, 6 threads: pid 58: BTServer
Task 0xc0da3560: 421 pages, 4 threads: pid 59: aosnotifyd
Task 0xc0da30a0: 268 pages, 3 threads: pid 61: notifyd
Task 0xc08910a0: 175 pages, 2 threads: pid 72: networkd
Task 0xc0da2720: 141 pages, 2 threads: pid 959: absinthed.N90
Task 0xc0891ee0: 4955 pages, 13 threads: pid 1317: MobileMail
Task 0xc0d584c0:
After the 2nd Kernel panic, the phone refused to boot all the way. It froze at the Apple loading screen. Holding down the power and home button restarted it again, and it booted up normally.

I would include the Springboard crash reports, but they're too large.

My iPhone is not jailbroken. For every iOS update, I have completely reset the phone, and set it up as a new phone, and didn't import anything from an old backup. I did this to try to prevent iTunes Match problems.

This isn't the first problem I've had with iOS on this phone. With the last version of iOS4, I was having tons of reset and freezing issues, but they all went away when I did a full reset on the phone and set it up as new.

Maybe I have a defective phone, but I'd like to hear what others have to say.
 
Last edited:

verwon

macrumors 68030
Jul 26, 2011
2,675
2
Seattle
I wouldn't say perfectly, but the few glitches I've experienced have been minor and short in duration.
 

Kyle Appleseed

macrumors member
Jun 4, 2008
71
0
Michigan
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

I've had some of these same issues with my iphone 4 also. Im ocd about how my itunes looks that i turned off itunes match a few months back and im afraid to turn it back on.

Ill probably do it soon when i have a free day.
 

BarcodeAlpha

macrumors newbie
Mar 24, 2012
1
0
Signed up just to reply

Finally, someone else shares my pain! It's strange because I have asked and searched to find more information about issue regarding the iPhone and iTunes match, and it seems as though little to no one has this issue. I've experienced all the same issues you have mentioned.

I also wrote feedback to Apple, and at this point I'm not sure they even devote any effort to take feedback through apple.com/feedback in to consideration.

For me, the convenience of not syncing my music anymore in any form (wifi or cable) forces me to leave iTunes match active on my phone. Although I use my music app FAR less than before and other services such as Pandora, because my music app simply doesn't work 85% of the time.

The most frustrating part is that I cannot find a pattern of what causes the issue. Like you I've installed updates clean and set up everything as a new phone each time, even did it again to try and resolve this issue. I'll turn on "only show music that's on the iPhone" setting and it STILL acts up. For whatever reason, to access my music downloaded to my phone it still needs to ping the iTunes match server, delaying playback from 30 seconds to 5 minutes to sometimes NEVER.

I got rid of my iPods and adopted my iPhone as my main portable music player, so this really pisses me off that apple made something so weak fracturing, nearly breaking, the act of playing music.

Granted, iTunes match on my iPad and other computers simply works well. This leads me to believe that because you can't stream to an iPhone, it has to download, ****s everything up. I bet if they flip the switch and streaming audio to the phone would do the trick. Hell, pandora and every other streaming service to my iPhone, even on the highest bitrate, RARELY has an issue.

Whether its because theyre trying to manage data usage in some form or another or the files on my phone are too bloated to function the music app efficiently, it needs to be addressed and fixed.

That's all for now but I have endless things to say about my iTunes match experience.
 

Shakko

macrumors member
Apr 14, 2008
53
18
Just wanted to chime in and say that I share similar issues with the Music app after having iTunes Match enabled. My music library is quite large, so I think that may have something to do with it.

I've read that it has something to do with downloading all the album covers, but I still get these issues and its been a few months now.
 

GIZBUG

macrumors 68020
Oct 28, 2006
2,021
916
Chicago, IL
Random skips, pauses, and then sometimes at some point into a song, the playing just stops (on my iphone).
 

shawndre

macrumors member
Oct 17, 2008
69
0
I'm having the same problems with songs randomly stopping or skipping to the next track mid song. I noticed most songs freeze at the 2:55 mark for some reason. Anyone found a solution?
 

Kyotoma

macrumors 68000
Nov 11, 2010
1,994
46
Carnegie and Ontario
Although I am Jailbroken on iOS 5.0.1 currently, when I was on iOS 5.1, I encountered none of the issues that you are describing, save for the album art issue, which is a known issue.

I would venture to say that you have a defective iOS device and should make an appointment at an Apple Store.
 

0309385

Suspended
Apr 4, 2009
839
27
I don't understand..

I don't get it. I set my iTunes Match to never use cellular and everytime I open the iPod app while listening to music it's showing the spinning thing that notifies me that im using data. Anyone else get why it has to check with apples servers everytime you open the freaking ipod app?
 

Kyotoma

macrumors 68000
Nov 11, 2010
1,994
46
Carnegie and Ontario
I don't get it. I set my iTunes Match to never use cellular and everytime I open the iPod app while listening to music it's showing the spinning thing that notifies me that im using data. Anyone else get why it has to check with apples servers everytime you open the freaking ipod app?
I've never noticed this issue. When I toggle that option off, it doesn't use any data.
 

Pheo

macrumors regular
Jun 13, 2011
200
1
My iPad does this and hangs the iPod app while its at it - wifi only and no wifi network is generally when it does it - like it's not checking for availability of a net connection and instead waiting for timeout. Mucks up my playlists regularly :(

Works ok on my iPhone!
 

motorazr

macrumors 6502
I'll testify to the crashing problem. And the skipping.... and the randomly stopping... and the album art... and shuffle being almost useless since it takes an eternity to use ...

I love iTunes match for my Macbook Air... and in concept for my iPhone .. but it just doesn't work seamlessly at all yet :( . Often I try to plug my iPhone into my car's USB (ms. sync), and since that doesn't support anything like match, it just reindexes the tracks (always new downloads, now....), and then I can shuffle though the couple thousand its downloaded without a hitch, really. I agree that apple should turn the iPhone's version of match into streaming unless you actually click the download button. Trying to actually download the song is just painful; and dealing with a frozen phone for 10 minutes due to match isn't my idea of a welcome addition to iOS.
 

Mess

macrumors 6502
Nov 27, 2008
351
4
Newcastle Upon Tyne, UK
I came across a song on when playing via my ipad from match that would stop and move to the next trave even though there was another 1min 43secs remaining on that track. No matter what i tried it wouldnt play the remaining of the track.

So off to my mac and into iTunes i went and found that track. I right clicked on the track and selected Get Info and on one of the tabs it was selected only to play a certain range of the track. I unticked these boxes so there was no "time limit" so to speak on the track, then updated iTunes match.

It all works fine now. Maybe this is something similar on some of your tracks???

Just a thought. :rolleyes:

Andy
 

Feed Me

macrumors 6502a
Jan 7, 2012
831
6
Location Location
I agree that iTunes match is a clusterf***. Apple really really need to polish it up. Overall, it works, but there's so many little glitches and funny behaviours that it's nearly ruined for me.

Then again, it was even more painful to use as a beta... those were indeed dark days...
 

Hot Karl

macrumors newbie
May 1, 2009
9
0
Midwest
Plus 1

I have also experienced significant problems with iTunes Match on my iPhone 4. Specifically - incomplete downloads, slowdowns, crashes, incomplete songs, screen freezes, and general slugishness. I have resorted to turning it off altogether.
 

Menel

macrumors 603
Aug 4, 2011
6,199
1,050
I guess since no one has said anything, then iTunes Match works perfectly on their iOS device?
Correct.

Usage history (GB)
.7
.5
.3
.7
This month is at .3 with 10 days remaining.

Frequently stream iTunes Match from iPhone to Airport Express connected to receiver, or earbuds at work in lab.

On occasion Music app is laggy, caching, building database (13,600ish tracks), but after a few seconds smooths out.
 

kellygeorge

macrumors member
Aug 29, 2007
40
6
KCMO
Same issues here. Pretty much every single one. The Music app on my iPhone is practically useless when using iTunes match. Even the songs that are downloaded fail to play 90% of the time. I'm also using an iPhone 4.
 

Achmen

macrumors newbie
Sep 29, 2012
2
0
Spain
Everything I have read in this forum I am experiencing on both my 4s and my wifes 4 iphone, but what really irritates me is why still this problem has not bee resolved.
I emailed itunespanel@apple.com, saying I had issues with itunes match which I received a reply within 24hrs, I didnt get into too much detail as didnt want to waste my time, thinking no one would receive my email, but as soon as I received a reply on the 1st of October I emailed back basically with all the problems I have been having as are all in this forum, as yet not heard back from Grace but will send her a link to this forum :)