iTunes Match + iPhone 4 + iOS 5.x.x = Headache

Discussion in 'iOS 5 and earlier' started by ryannazaretian, Mar 9, 2012.

  1. ryannazaretian, Mar 9, 2012
    Last edited: Mar 10, 2012

    ryannazaretian macrumors 6502a


    Sep 21, 2008
    I've been waiting a very long time to post this mainly because I was expecting so much from iOS 5.1, but I'm still seeing the same issues, and unfortunately, I haven't really seen any others with these issues.

    So I signed up for iTunes Match, mainly to upgrade my library from old imports from Windows Media Playing using *.wma files, low bit-rate imports from my old old laptop (128kBps), to sync all my devices together automatically (I sometimes purchase from Amazon due to lower prices), and to just have a backup.

    Well, I know the start was a rough start for many people. Songs not matching, uploads failing, etc... but I didn't really see anyone having issues with general performance and stability on their iOS devices.

    It started bad for me on iOS, and really hasn't improved.

    Basically, whenever iTunes Match is enabled, my performance goes down drastically, the network connection is ALWAYS used. Here's a more detailed list:

    1) Since iTunes Match, my data usage has doubled, and I don't download over 3G, nor do I have any remote-only files. I download them to my iPhone over WiFi, so why is it eating up over 1GB of data?

    Data Usage.png

    2) Music application skips songs randomly, even mid-song.

    3) Songs become mislabeled. For example, the song can read "Down On Me (feat. 50 Cent) by Jeremih & 50 Cent" but will actually be playing "Hey Jude by The Beatles". This cannot be fixed unless I remove all the songs, and resync them to my MacBook Pro.

    4) Springboard Crashes randomly while playing music.

    5) Kernel panics

    6) Freezing

    7) FWIW: All of my album art doesn't show up, but I know that's a known issue.

    EDIT: 8) Apparently it keeps on forgetting my iTunes match password because it continually asks for the password.

    The kernel panicing and freezing just started today while I'm downloading some newly added songs.

    Here's some debug information:
    Kernel Panic 1:
    Kernel Panic 2:
    After the 2nd Kernel panic, the phone refused to boot all the way. It froze at the Apple loading screen. Holding down the power and home button restarted it again, and it booted up normally.

    I would include the Springboard crash reports, but they're too large.

    My iPhone is not jailbroken. For every iOS update, I have completely reset the phone, and set it up as a new phone, and didn't import anything from an old backup. I did this to try to prevent iTunes Match problems.

    This isn't the first problem I've had with iOS on this phone. With the last version of iOS4, I was having tons of reset and freezing issues, but they all went away when I did a full reset on the phone and set it up as new.

    Maybe I have a defective phone, but I'd like to hear what others have to say.
  2. ryannazaretian thread starter macrumors 6502a


    Sep 21, 2008
    I guess since no one has said anything, then iTunes Match works perfectly on their iOS device?
  3. verwon macrumors 68030


    Jul 26, 2011
    I wouldn't say perfectly, but the few glitches I've experienced have been minor and short in duration.
  4. Kyle Appleseed macrumors member

    Jun 4, 2008
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

    I've had some of these same issues with my iphone 4 also. Im ocd about how my itunes looks that i turned off itunes match a few months back and im afraid to turn it back on.

    Ill probably do it soon when i have a free day.
  5. BarcodeAlpha macrumors newbie

    Mar 24, 2012
    Signed up just to reply

    Finally, someone else shares my pain! It's strange because I have asked and searched to find more information about issue regarding the iPhone and iTunes match, and it seems as though little to no one has this issue. I've experienced all the same issues you have mentioned.

    I also wrote feedback to Apple, and at this point I'm not sure they even devote any effort to take feedback through in to consideration.

    For me, the convenience of not syncing my music anymore in any form (wifi or cable) forces me to leave iTunes match active on my phone. Although I use my music app FAR less than before and other services such as Pandora, because my music app simply doesn't work 85% of the time.

    The most frustrating part is that I cannot find a pattern of what causes the issue. Like you I've installed updates clean and set up everything as a new phone each time, even did it again to try and resolve this issue. I'll turn on "only show music that's on the iPhone" setting and it STILL acts up. For whatever reason, to access my music downloaded to my phone it still needs to ping the iTunes match server, delaying playback from 30 seconds to 5 minutes to sometimes NEVER.

    I got rid of my iPods and adopted my iPhone as my main portable music player, so this really pisses me off that apple made something so weak fracturing, nearly breaking, the act of playing music.

    Granted, iTunes match on my iPad and other computers simply works well. This leads me to believe that because you can't stream to an iPhone, it has to download, ****s everything up. I bet if they flip the switch and streaming audio to the phone would do the trick. Hell, pandora and every other streaming service to my iPhone, even on the highest bitrate, RARELY has an issue.

    Whether its because theyre trying to manage data usage in some form or another or the files on my phone are too bloated to function the music app efficiently, it needs to be addressed and fixed.

    That's all for now but I have endless things to say about my iTunes match experience.
  6. Shakko macrumors member

    Apr 14, 2008
    Just wanted to chime in and say that I share similar issues with the Music app after having iTunes Match enabled. My music library is quite large, so I think that may have something to do with it.

    I've read that it has something to do with downloading all the album covers, but I still get these issues and its been a few months now.
  7. verwon macrumors 68030


    Jul 26, 2011
    How big is your library?

    I've got over 11,000 songs in mine.
  8. GIZBUG macrumors 68000


    Oct 28, 2006
    Chicago, IL
    Random skips, pauses, and then sometimes at some point into a song, the playing just stops (on my iphone).
  9. shawndre macrumors member

    Oct 17, 2008
    I'm having the same problems with songs randomly stopping or skipping to the next track mid song. I noticed most songs freeze at the 2:55 mark for some reason. Anyone found a solution?
  10. Kyotoma macrumors 68000


    Nov 11, 2010
    Carnegie and Ontario
    Although I am Jailbroken on iOS 5.0.1 currently, when I was on iOS 5.1, I encountered none of the issues that you are describing, save for the album art issue, which is a known issue.

    I would venture to say that you have a defective iOS device and should make an appointment at an Apple Store.
  11. 0309385 Suspended


    Apr 4, 2009
    I don't understand..

    I don't get it. I set my iTunes Match to never use cellular and everytime I open the iPod app while listening to music it's showing the spinning thing that notifies me that im using data. Anyone else get why it has to check with apples servers everytime you open the freaking ipod app?
  12. Kyotoma macrumors 68000


    Nov 11, 2010
    Carnegie and Ontario
    I've never noticed this issue. When I toggle that option off, it doesn't use any data.
  13. Pheo macrumors regular

    Jun 13, 2011
    My iPad does this and hangs the iPod app while its at it - wifi only and no wifi network is generally when it does it - like it's not checking for availability of a net connection and instead waiting for timeout. Mucks up my playlists regularly :(

    Works ok on my iPhone!
  14. motorazr macrumors 6502


    Oct 24, 2006
    The Frozen Waste...wait. Duluth, Minnesota.
    I'll testify to the crashing problem. And the skipping.... and the randomly stopping... and the album art... and shuffle being almost useless since it takes an eternity to use ...

    I love iTunes match for my Macbook Air... and in concept for my iPhone .. but it just doesn't work seamlessly at all yet :( . Often I try to plug my iPhone into my car's USB (ms. sync), and since that doesn't support anything like match, it just reindexes the tracks (always new downloads, now....), and then I can shuffle though the couple thousand its downloaded without a hitch, really. I agree that apple should turn the iPhone's version of match into streaming unless you actually click the download button. Trying to actually download the song is just painful; and dealing with a frozen phone for 10 minutes due to match isn't my idea of a welcome addition to iOS.
  15. Mess macrumors 6502


    Nov 27, 2008
    Newcastle Upon Tyne, UK
    I came across a song on when playing via my ipad from match that would stop and move to the next trave even though there was another 1min 43secs remaining on that track. No matter what i tried it wouldnt play the remaining of the track.

    So off to my mac and into iTunes i went and found that track. I right clicked on the track and selected Get Info and on one of the tabs it was selected only to play a certain range of the track. I unticked these boxes so there was no "time limit" so to speak on the track, then updated iTunes match.

    It all works fine now. Maybe this is something similar on some of your tracks???

    Just a thought. :rolleyes:

  16. Feed Me macrumors 6502a

    Feed Me

    Jan 7, 2012
    Location Location
    I agree that iTunes match is a clusterf***. Apple really really need to polish it up. Overall, it works, but there's so many little glitches and funny behaviours that it's nearly ruined for me.

    Then again, it was even more painful to use as a beta... those were indeed dark days...
  17. Hot Karl macrumors newbie

    May 1, 2009
    Plus 1

    I have also experienced significant problems with iTunes Match on my iPhone 4. Specifically - incomplete downloads, slowdowns, crashes, incomplete songs, screen freezes, and general slugishness. I have resorted to turning it off altogether.
  18. Menel macrumors 603


    Aug 4, 2011

    Usage history (GB)
    This month is at .3 with 10 days remaining.

    Frequently stream iTunes Match from iPhone to Airport Express connected to receiver, or earbuds at work in lab.

    On occasion Music app is laggy, caching, building database (13,600ish tracks), but after a few seconds smooths out.
  19. kellygeorge macrumors member

    Aug 29, 2007
    Same issues here. Pretty much every single one. The Music app on my iPhone is practically useless when using iTunes match. Even the songs that are downloaded fail to play 90% of the time. I'm also using an iPhone 4.
  20. Achmen macrumors newbie

    Sep 29, 2012
    Everything I have read in this forum I am experiencing on both my 4s and my wifes 4 iphone, but what really irritates me is why still this problem has not bee resolved.
    I emailed, saying I had issues with itunes match which I received a reply within 24hrs, I didnt get into too much detail as didnt want to waste my time, thinking no one would receive my email, but as soon as I received a reply on the 1st of October I emailed back basically with all the problems I have been having as are all in this forum, as yet not heard back from Grace but will send her a link to this forum :)

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