iTunes Match: Your subscription could not be renewed

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by vladobizik, Nov 14, 2012.

  1. vladobizik macrumors 6502

    Joined:
    Aug 21, 2012
    Location:
    Slovakia
    #1
    Today is the first anniversay of iTunes Match. I expeced my subscription to renew today, but instead I received an email saying it could not be renewed (see the attachment). That is strange since I'm positive I have enough money in my bank and just today I was billed for some previous iTunes purchases, so my payment method is in order. iTunes Match still seems to work for me and the tab under iTunes Account Information still says the subscription is active and is scheduled to renew on 14th November 2012. Strange, isn't it? Has anybody else received such a message?
     

    Attached Files:

  2. Paradroid01 macrumors newbie

    Joined:
    Nov 14, 2012
    #2
    Exact same thing here and as you said, it's strange since I've been making app purchases without issue. I guess we'll find out in 90 days when our content does/does not appear. Hopefully sooner. :confused:
     
  3. vladobizik thread starter macrumors 6502

    Joined:
    Aug 21, 2012
    Location:
    Slovakia
    #3
    They may have had some temporary problems with the renewals. However, I just got a message that my subscription has now been automatically renewed, along with a payment receipt. All is good and well now, it seems. Hope the same happens to you. :)
     
  4. kavika411 macrumors 6502a

    kavika411

    Joined:
    Jan 8, 2006
    Location:
    Alabama
    #4
    I received the same "couldn't be renewed" message. Assuming for a moment there is a payment problem or whatever, when will Apple "wipe out" my iTunes Match catalog? Not sure if I asked that question correctly, but hopefully one of you knows what I mean. Thank you.
     
  5. vladobizik thread starter macrumors 6502

    Joined:
    Aug 21, 2012
    Location:
    Slovakia
    #5
    The email says they'll wipe your library out in 90 days. So even if there are prolonged problems with your billing on their side (or yours), you'll have three months to sort thngs out before having to start over.
     
  6. kavika411 macrumors 6502a

    kavika411

    Joined:
    Jan 8, 2006
    Location:
    Alabama
    #6
    Thanks. I'm an idiot for not actually reading the whole email before asking my question. :eek:
     
  7. SonoViva macrumors 6502

    SonoViva

    Joined:
    Jun 8, 2010
    Location:
    CA
    #7
    I got the same email. No problems with my bank account. I hope they'll sort this out soon!
     
  8. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #8
    I got the same "cannot renew" message. Payment is fine on my end. Definitely a problem.

    Today I received another e-mail saying that my subscription has expired. I can still access all of my music however. In iTunes it shows that iTunes match is still working just like before. Really weird.
     
  9. Paradroid01 macrumors newbie

    Joined:
    Nov 14, 2012
    #9
    Same here, Chris. And now, the iTunes Match option doesn't even show up in my account info. So at this point, I don't even know what options are available except to let the clock run out on the 90 days. There aren't any answers over on the Apple user boards either.
     
  10. rjc74, Nov 16, 2012
    Last edited: Nov 16, 2012

    rjc74 macrumors newbie

    Joined:
    Oct 2, 2011
    Location:
    Portland, OR
    #10
    I'm having the exact same problem. I received the email saying iTunes Match could not be renewed but there are FOUR, yes 4 $24.99 authorizations on my credit card for the Aple iTunes Store. Then today, I get an email saying my subscription has expired. I have a thread going with Support, but they don't seem to understand my problem. I hope to get it resolved. Seems like a processing error on their end.


    UPDATE: I just got off the phone with AppleCare. They spoke with the iTunes department and are allegedly aware of the problem. It seems that there are about 75-100 open cases with the exact same issue. And as of this morning there are now FIVE pending authorizations on my credit card. Ridiculous.
    [​IMG]
     
  11. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #11
    What's really wierd is that my wife's iTunes Match renewed just fine and mine didn't and we are both using the same credit card on our apple accounts.
     
  12. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #12
    Just got the email. Mine renewed! I didn't call them or anything. Maybe they fixed the issue.
     
  13. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
  14. batotman macrumors 6502

    Joined:
    Mar 14, 2012
    #14
    Mine expired days ago, no auto renew, and is still working. Now that I've said that it will likely stop working tomorrow....lol.
     
  15. rjc74 macrumors newbie

    Joined:
    Oct 2, 2011
    Location:
    Portland, OR
    #15
    UPDATE: I now have 7 $24.99 authorizations on my credit card without any resolution. No return phone call as was promised to me last week by an AppleCare rep and the iTunes Store email I had going with Support has also gone without any response for 4 days now. May be time to say goodbye to iTunes Match and find a better service.
     
  16. batotman macrumors 6502

    Joined:
    Mar 14, 2012
    #16
    I still haven't been charged and it's still working. Expired on 11/15. Uploaded new music last night. Not complaining, but it's certainly odd. Checked my card, no charges were made either.
     

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