iTunes Media Services data usage

Discussion in 'iOS 12' started by luismedina, Sep 28, 2018.

  1. luismedina macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #1
    Since using iOS 12 I have issues with the data consuption of the phone, all my music has been downloaded so I can listen to music offline, and the mobile data usage for Music app is disabled, as many other iOS apps, last night my phone used 1.2 GB under System services -> iTunes Media Services.

    I wonder, does anyone else have an issue like this?

    If so, what can I do to fix it?

    Thanks guys!
     
  2. luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #2
    Bump, had the same issue overnight, now it has consumed 2.4 GB overall
     
  3. luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #3
    Happened again last night, I’ve disabled WhatsApp backups and many other features and iTunes media services is consuming another 1.2 GB :(
     
  4. luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #4
    This si getting ridiculous, last night another 800 mb gone.
     

    Attached Files:

  5. luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #5
    Another 2 GB consumed last night, I reset my data statistics since the problem begun

    This is getting ridiculous, I submitted a big report and Apple now requested baseband and sysdiagnostics logs, it look like Apple have some serious issue that has not been accepted by then
     

    Attached Files:

  6. Kitztravel macrumors newbie

    Kitztravel

    Joined:
    Oct 24, 2018
    #6
    --- Post Merged, Oct 24, 2018 ---
    Have the same problem with ios12, in 5 days, 7gb used... :( never had a problem with data use :( everything is turned off but still eating my data!!
     
  7. luismedina, Oct 24, 2018
    Last edited: Oct 24, 2018

    luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #7
    I know, so far nothing has been able to fix this problem, I had to purchase an unlimited data addon for my line, unfortunately here in my country this addon is only work on nights (22:00 to 7:00)

    The problem happens even when you disable data completely, looks like iOS is not honoring data off options, I don't know what the hell is happening but this is crearly a serious issue Apple's refuses to aknowledge :(
     
  8. mcook416 macrumors newbie

    Joined:
    Oct 26, 2018
    #8
    I called Apple and explained the issue I was having with Itunes Media Services consuming so much data. They told me it was possibly due to a corrupt file that was on the phone after doing an Itunes Backup. They instructed me to do the following.

    1. Create a backup to the ICloud and not using Itunes.
    2 Perform a Reset - Erase All Content and Settings.
    3. Setup the phone using the ICloud backup.

    This is only my first few hours on a non wi-fi network using cellular data and I can report that so far so good - Itunes Media Services is not even listed as using any data at this point. I will update this next week as more days go by.

    This is definitely worth a shot for those experiencing the same issue.
     
  9. luismedina thread starter macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #9

    Thanks for the information! indeed, I think this happened after an iTunes Backup, but I have a question:

    Should I delete the current iCloud backup and then do a new one?

    Thanks!
     

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8 September 28, 2018