Itunes music greyed out on iPhone5

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Big Stevie, Jan 7, 2015.

  1. Big Stevie macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #1
    Can anyone please help. I keep having problems with the music on my iPhone5 (iOS 8.1.2). My music is there but the tracks are greyed out...

    [​IMG]


    When I open iTunes on my MacBook my music is there...

    [​IMG]


    When I attach my iPhone and look at the Device content, only a fraction of my music appears...

    [​IMG]


    When I go into Settings in iTunes I can tick to sync all my music, but it still doesn't appear on my iPhone.

    [​IMG]

    Any suggestions please?
     
  2. Peepo macrumors 6502a

    Joined:
    Jun 18, 2009
    #2
    In Settings, iTunes & App Store:

    Enable Use Cellular Data

    or if you don't want to use Cellular Data...

    While you are connected to a WiFi network download the songs you want by use the cloud to the right of them.
     
  3. rigormortis, Jan 8, 2015
    Last edited: Jan 8, 2015

    rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #3
    1)
    go to iPhone
    settings
    genral
    usage
    storage
    manage storage
    music
    try deleting all the music and resync

    2)
    go to iPhone
    go iTunes store
    more
    downloads
    see if there are any downloads there you can stop and retry manually
    if you see any circles with squares in the middle and it shows no indication that the song is downloading
    try hitting that circle multiple times until it starts to download again


    3)
    ensure iTunes match is not on
    settings
    music
    check to make sure iTunes is off

    iTunes match is also located
    settings
    itunes & app store
    iTunes match off

    4)
    sign out of iTunes on the phone and on again
    settings
    itunes & app strore
    apple id
    signout


    5)

    uncheck sync music on itunes
    sync
    unplug iphone
    reboot iphone
    plug in iphone
    wait for backup to be made
    check sync music on iTunes
    click on sync

    6)
    backup erase and restroe

    7)
    backup dfu erase and restore

    the other guy said cellular data , but it didn't look like a cellular data issue to me

    i had iTunes match on and cellular data and i could still play music and none of my music was greyed out.
    i could still play it
    i just couldn't download it from the cloud while using cellular cuz the carrier can restrict this., so thats why i posted those things to try
     
  4. Big Stevie thread starter macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #4
    A belated thank you for the replies. Im still experiencing a few issues but I'm working my way through the above suggestions.
     
  5. Big Stevie thread starter macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #5
    Well after lots of trying I'm still experiencing problems. I believe that the music is doesn't appear to be stored on my iPhone5, despite synching with iTunes on my macbook.

    itunes has changed over recent months and I need to get familiar with it again, but when I connect my iPhone it says that only 6 songs are on my phone.

    Not sure what I'm doing wrong?
     

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