iTunes/Music Store/Shopping Cart problem

TechnoPagan

macrumors regular
Original poster
Feb 2, 2006
127
0
I was going to buy a tune a few weeks ago, didn't have the gift certificate with me, so I set it up to go in a Shopping Cart.

Now I can't seem to access my Shopping Cart. When I click on the option, I get an error message:

We could not complete your Music Store request. An unknown error occurred (5002).

There was an error in the Music Store
.

This is happening on both computers, one running OS 10.3.5 and one running 10.4.5. The computer running 10.4.5 (the laptop) is running iTunes 6.0.3. There doesn't seem to be any other updates for iTunes. I've tried rebooting several times. Any ideas?
 

AvSRoCkCO1067

macrumors 65816
Sep 6, 2005
1,401
0
CO
TechnoPagan said:
I was going to buy a tune a few weeks ago, didn't have the gift certificate with me, so I set it up to go in a Shopping Cart.

Now I can't seem to access my Shopping Cart. When I click on the option, I get an error message:

.

This is happening on both computers, one running OS 10.3.5 and one running 10.4.5. The computer running 10.4.5 (the laptop) is running iTunes 6.0.3. There doesn't seem to be any other updates for iTunes. I've tried rebooting several times. Any ideas?
I tried to purchase an episode of the 'Chapelle' show tonight - it gave me the same error. The Music Store is probably down for some updating - try again in an hour or two.

By the way - the music store being down occasionally hints at major updates, although this time it's probably for minor fixes...
 

TechnoPagan

macrumors regular
Original poster
Feb 2, 2006
127
0
Actually, I;ve been trying for about two weeks now. I just tried again and I'm getting the same error message.

Does anyone know what a 5002 error is?

Should I delete iTunes (gulp) and reinstall?
 

Huze

macrumors newbie
May 3, 2005
24
0
I've been having the same problem. I click on the Shopping Cart icon and it just takes me to a blank page.
 

ecbtln818

macrumors newbie
Jun 12, 2006
13
0
Same Problem

I am having the same problem as you, whenever i click on the music store shopping cart it returns error 5002. I know that it has nothing to do with the actual itunes file because i have tried both on a 10.4.6 OS X and on Windows XP. I guess it has something to do with our accounts. For me it has been going on for about a week now. My temporary bypass is if i want to buy a song to change the pref to one click purchasing
 

sturigdson

macrumors regular
Apr 3, 2006
174
0
I, too, am interested in a solution. Driving me crazy.

Users in a AppleInsider forum have reported that by simply opening preferences, enabling One-Click Purchasing, closing preferences, reopening it, reenabling Shopping Cart - that this sequence can clear this up.

No luck for me.

5002 is a historical error number, so there are a number of bugs reported through the history of itunes. maybe, for instance, your computer's name is too long... or maybe you have a "hangup" in your shopping cart...

But again, nothing works for me...

Anybody have any new information? Have you guys gotten it to work yet? I'm tired of pretending it's going to fix itself...