iTunes not responding to iPad

Discussion in 'iPad Tips, Help and Troubleshooting' started by Littledonald, Sep 15, 2011.

  1. Littledonald macrumors newbie

    Joined:
    Dec 21, 2008
    #1
    When I connect my iPad to my computer to sync it, my iTunes application opens, but after a few moments, i get a "turning gear" problem and iTunes will not respond to any keystrokes and I have to force quit the application.

    The iPad will however charge. The iPad OS is 4.3.5

    I have tried different cables, different volumes on external drives, both Snow Leopard and Lion operating systems, deleting 3 iTunes preference files from my library but the problem persists. (There are probably other related preference files I should delete but I don't know what they might be).

    I do not have this problem when I attempt to sync my iPhone.

    I am pasting in the opening portion of the error log I get about this problem. I hope someone can figure out whats causing iTunes to hang and what I can do about it

    ERROR LOG BELOW

    Date/Time: 2011-09-15 20:07:16 -0400
    OS Version: 10.6.8 (Build 10K549)
    Architecture: x86_64
    Report Version: 7

    Command: iTunes
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Version: 10.4.1 (10.4.1)
    Build Version: 1
    Project Name: iTunes
    Source Version: 10411001
    Parent: launchd [112]

    PID: 4989
    Event: hang
    Duration: 6.97s (sampling started after 2 seconds)
    Steps: 29 (100ms sampling interval)

    Pageins: 0
    Pageouts: 0


    Process: iTunes [4989]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    UID: 501

    Thread 33261 DispatchQueue 100
    User stack:
    29 ??? (in iTunes + 13321) [0x4409]
    29 ??? (in iTunes + 13726) [0x459e]
    29 -[NSApplication run] + 821 (in AppKit) [0x90dbc1f3]
    29 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156 (in AppKit) [0x90df9dd6]
    29 _DPSNextEvent + 847 (in AppKit) [0x90dfa595]
    29 BlockUntilNextEventMatchingListInMode + 81 (in HIToolbox) [0x9881ea3e]
    29 ReceiveNextEventCommon + 354 (in HIToolbox) [0x9881ebb9]
    29 RunCurrentEventLoopInMode + 392 (in HIToolbox) [0x9881ee04]
    29 CFRunLoopRunInMode + 97 (in CoreFoundation) [0x967a8221]
    29 CFRunLoopRunSpecific + 452 (in CoreFoundation) [0x967a83f4]
    29 __CFRunLoopRun + 1071 (in CoreFoundation) [0x967a8f1f]
    29 __CFRunLoopDoSources0 + 1563 (in CoreFoundation) [0x967ab45b]
    29 ??? (in iTunes + 569874) [0x8c212]
    29 ??? (in iTunes + 570009) [0x8c299]
    29 ??? (in iTunes + 570288) [0x8c3b0]
    29 ??? (in iTunes + 1582179) [0x183463]
    29 ??? (in iTunes + 1582285) [0x1834cd]
    29 ??? (in iTunes + 1582615) [0x183617]
    29 ??? (in iTunes + 570931) [0x8c633]
    29 ??? (in iTunes + 1582749) [0x18369d]
    29 mach_msg_trap + 10 (in libSystem.B.dylib) [0x974acafa]
    Kernel stack:
    29 ipc_mqueue_receive_continue + 0 [0x210d84]

    Thread 3326b DispatchQueue 1634545000
    User stack:
    29 start_wqthread + 30 (in libSystem.B.dylib) [0x974d25c6]
    29 _pthread_wqthread + 390 (in libSystem.B.dylib) [0x974d2781]
    29 _dispatch_worker_thread2 + 240 (in libSystem.B.dylib) [0x974d2cfe]
    29 _dispatch_queue_invoke + 163 (in libSystem.B.dylib) [0x974d2f59]
    29 kevent + 10 (in libSystem.B.dylib) [0x974d3382]
    Kernel stack:
    29 kevent + 97 [0x47a699]

    Thread 33274
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 59847) [0xf9c7]
    29 CFRunLoopRun + 84 (in CoreFoundation) [0x967ae334]
    29 CFRunLoopRunSpecific + 452 (in CoreFoundation) [0x967a83f4]
    29 __CFRunLoopRun + 2079 (in CoreFoundation) [0x967a930f]
    29 mach_msg_trap + 10 (in libSystem.B.dylib) [0x974acafa]
    Kernel stack:
    29 ipc_mqueue_receive_continue + 0 [0x210d84]

    Thread 3327b
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 369487) [0x5b34f]
    29 ??? (in iTunes + 60312) [0xfb98]
    29 pthread_cond_wait$UNIX2003 + 73 (in libSystem.B.dylib) [0x974dc3f8]
    29 __semwait_signal + 10 (in libSystem.B.dylib) [0x974daaa2]
    Kernel stack:
    29 semaphore_wait_continue + 0 [0x22a88f]

    Thread 33280
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x974cbac6]
    Kernel stack:
    29 sleep + 52 [0x49115a]

    Thread 33282
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 486468) [0x77c44]
    29 CFRunLoopRun + 84 (in CoreFoundation) [0x967ae334]
    29 CFRunLoopRunSpecific + 452 (in CoreFoundation) [0x967a83f4]
    29 __CFRunLoopRun + 2079 (in CoreFoundation) [0x967a930f]
    29 mach_msg_trap + 10 (in libSystem.B.dylib) [0x974acafa]
    Kernel stack:
    29 ipc_mqueue_receive_continue + 0 [0x210d84]

    Thread 33290
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 7883275) [0x785a0b]
    29 ??? (in iTunes + 7882869) [0x785875]
    29 accept$UNIX2003 + 10 (in libSystem.B.dylib) [0x9752531e]
    Kernel stack:
    29 lo_unix_scall + 280 [0x2a1fd8]
    29 unix_syscall + 579 [0x4f7f90]
    29 accept_nocancel + 471 [0x4c01b0]
    29 msleep + 157 [0x49149d]
    29 wakeup + 334 [0x490daa]
    29 lck_mtx_sleep + 87 [0x221d42]
    29 thread_block + 33 [0x227654]
    29 thread_block_reason + 331 [0x2275c6]
    29 thread_dispatch + 1966 [0x227327]
    29 machine_switch_context + 659 [0x2a9adb]

    Thread 33291
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 7883275) [0x785a0b]
    29 ??? (in iTunes + 7882869) [0x785875]
    29 accept$UNIX2003 + 10 (in libSystem.B.dylib) [0x9752531e]
    Kernel stack:
    29 lo_unix_scall + 280 [0x2a1fd8]
    29 unix_syscall + 579 [0x4f7f90]
    29 accept_nocancel + 471 [0x4c01b0]
    29 msleep + 157 [0x49149d]
    29 wakeup + 334 [0x490daa]
    29 lck_mtx_sleep + 87 [0x221d42]
    29 thread_block + 33 [0x227654]
    29 thread_block_reason + 331 [0x2275c6]
    29 thread_dispatch + 1966 [0x227327]
    29 machine_switch_context + 659 [0x2a9adb]

    Thread 33296
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 59847) [0xf9c7]
    29 CFRunLoopRun + 84 (in CoreFoundation) [0x967ae334]
    29 CFRunLoopRunSpecific + 452 (in CoreFoundation) [0x967a83f4]
    29 __CFRunLoopRun + 2079 (in CoreFoundation) [0x967a930f]
    29 mach_msg_trap + 10 (in libSystem.B.dylib) [0x974acafa]
    Kernel stack:
    29 ipc_mqueue_receive_continue + 0 [0x210d84]

    Thread 431d8
    User stack:
    29 thread_start + 34 (in libSystem.B.dylib) [0x974da0de]
    29 _pthread_start + 345 (in libSystem.B.dylib) [0x974da259]
    29 ??? (in iTunes + 560192) [0x89c40]
    29 ??? (in iTunes + 560577) [0x89dc1]
    29 ??? (in iTunes + 560677) [0x89e25]
    29 ??? (in iTunes + 561001) [0x89f69]
    29 pthread_cond_wait$UNIX2003 + 73 (in libSystem.B.dylib) [0x974dc3f8]
    29 __semwait_signal + 10 (in libSystem.B.dylib) [0x974daaa2]
    Kernel stack:
    29 semaphore_wait_continue + 0 [0x22a88f]
     
  2. Aspasia macrumors 65816

    Joined:
    Jun 9, 2011
    Location:
    Halfway between the Equator and North Pole
    #2
    Have you tried opening iTunes first and then connecting your iPad?
     

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