iTunes playlist on iPhone

[Jessica08]

I was backing up my phone to prepare it for the battery replacement and while I was at it, I moved the order of songs in each of my playlists. I then synced my phone. After I ejected it and went to look at my playlists, the order of the songs wasn't changed even though on my Mac mini it shows they are. I tried on my iPad and it worked. I tried syncing three different times then I turned off my phone and rebooted, but that didn't work either.

Is it something to do with iOS 10.2 update I did yesterday or what could be the problem?

Thanks for any tips!

 

[Jessica08]

So I get in my vehicle today and turn on one of my playlists. I scroll through and the order that the songs play in my car is changed, but when I look on my phone, they are still in the old order. I even manually moved them on my phone, but they don't show up as being switched around.

Do I need to reset the phone again or what can I do?

 

[ericwn]

A reset is a forced restart that is only applicable for a frozen device that you cannot restart manually. You can try to set the phone up again in iTunes, or remove all music from the phone and sync again.

 

[Jessica08]

Thanks for the tip! I'll have to restore everything on Saturday when I get my battery replaced so I'll wait till then to try it, but it's driving me crazy. Ha.

 

[ericwn]

When you restore, maybe set the new phone up as a new phone rather than restoring a previous backup. If the issue is gone that way, the better, if not, you could always restore from the old backup later.