iTunes Problem

Discussion in 'Mac Basics and Help' started by nyfinest32, Dec 11, 2007.

  1. nyfinest32 macrumors regular

    Joined:
    Oct 16, 2007
    #1
    Since upgrading to leopard my itunes has been acting wierd. Whenever i try to delete a song from itunes it always crashes and then all it does is ask if i wanna report to apple, ignore or relaunch. any help is appreciated, thanks.

    bump...
     
  2. nyfinest32 thread starter macrumors regular

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  3. zblaxberg Guest

    zblaxberg

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    Jan 22, 2007
    #3
    you could try repairing disk permissions and zapping pram
     
  4. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #4
    sorry im a newb, could u explain how to do that plz? :confused:
     
  5. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #5
    im repairing the permissions now but how do i zap pram?
     
  6. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #6
    ok i figured out how to do both, but none worked
     
  7. wrldwzrd89 macrumors G5

    wrldwzrd89

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    Jun 6, 2003
    Location:
    Solon, OH
    #7
    I suspect your iTunes Library file is corrupted. The easiest way to fix this is to just delete the file while iTunes is NOT open. Unfortunately, doing this causes iTunes to lose track of its data... there is a fix, though. You have to recreate the iTunes Library from the XML file. This Apple Tech article explains how it's done.
     
  8. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #8
    followed all the steps but it keeps crashing :mad:

    would a reinstall of itunes do the trick? (will i lose my purchased music?)
     
  9. wrldwzrd89 macrumors G5

    wrldwzrd89

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    Location:
    Solon, OH
    #9
    Okay, if that doesn't help, try moving the file ~/Library/Preferences/com.apple.iTunes.plist elsewhere, and relaunch iTunes. Also, check ~/Library/iTunes - this folder is where plugins and scripts for iTunes are stored. If moving this folder makes the crashing stop, then one of the files inside is causing the problem.
     
  10. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #10
    did both and its still crashing :(
     
  11. wrldwzrd89 macrumors G5

    wrldwzrd89

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    Solon, OH
    #11
    Do you have a folder called iTunes in the global Library (inside Macintosh HD, unless you renamed Macintosh HD to something else)? If you do, try moving it elsewhere, too.
     
  12. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #12
    if its what i think ur talking about, yes and it has itunes plugs-ins inside of it. but the plug in folder itself is empty
     
  13. wrldwzrd89 macrumors G5

    wrldwzrd89

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    Jun 6, 2003
    Location:
    Solon, OH
    #13
    Since all my efforts thus far have failed, I suggest reinstalling iTunes at this point.
     
  14. nyfinest32 thread starter macrumors regular

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    Oct 16, 2007
    #14
    thanks for ur help, one more thing. if i reinstall itunes will i lose my purchased music?
     
  15. wrldwzrd89 macrumors G5

    wrldwzrd89

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    Location:
    Solon, OH
    #15
    No, you will not.
     
  16. nyfinest32 thread starter macrumors regular

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  17. nyfinest32 thread starter macrumors regular

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  18. zblaxberg Guest

    zblaxberg

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    Jan 22, 2007
    #18
    from here i would say do a clean install of your operating system. make sure you backup all of your files before hand. As for your itunes music, if it was all legally purchased through the store then you can just re-download it all by logging into your apple account through itunes and checking for purchases. i'd say from here the best thing is clean install of the operating system or take it to the genius bar at an apple store.
     

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