iTunes refund process

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by chiefsilverback, Jan 1, 2015.

  1. chiefsilverback macrumors 6502

    Joined:
    Jul 25, 2011
    #1
    I inadvertently purchased an album on iTunes yesterday because I clicked the buy now by mistake having just logged into the store so I didn't get the "are you sure" message.

    I requested a refund from Apple straight away which appears to have been processed, but the album is still available to play across all my devices via iTunes match!

    Will the album disappear on its own or do I need to do something?
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    I am guessing it will probably stay there, since the file has already been received. You can always delete it.
     
  3. Tech198, Jan 1, 2015
    Last edited: Jan 1, 2015

    Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #3
    refunding

    I've "rented" movies on Itunes (via Apple TV) and have frequently got refunds on request, mainly because it was unwatchable (evening). Although i ended up watching this later in the day...

    Mainly it was because my parents couldn't watch it on their ATV.

    I'm sure "purchased' though must be removed, otherwise users could keep doing this process, and you would have basically have scored a free album.

    eg. purchase, tell apple it was a mistake, they issue refund, your happy u have a free album (if change your mind)
     
  4. chiefsilverback thread starter macrumors 6502

    Joined:
    Jul 25, 2011
    #4
    I can understand how they might not be able to reach out and delete it from your hard drive if you've downloaded it, but to still have it available through iTunes Match seems like an oversight, unless maybe it disappears after a couple of days?
     
  5. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #5
    i haven't tried media and refunds. but if you purchase an app, and apple gives you your money back, the app and any inapp purchases you made are yours forever.

    i bought the atari pack of all 100 games.
    i was bent out of shape that at the time you couldn't share your purchase on another device. i complained. they gave me my refund

    i bought midway arcade and three game packs for $3
    i complained that like atari game pack ( in december 2014 ) , midway was not even iOS 8 compatible. and any purchases you made were never saved on your actual device, and it would just ask you to purchase again
    they gave me a refund

    both apps and all of their purchases is still in my purchase history
     
  6. JackieInCo macrumors 601

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #6
    iTunes Match doesn't care where you got the music from. I have about 3,000 songs purchased from iTunes using an account that they closed three years ago and all of it is in iTunes Match today. Still shows as purchased but again, iTunes Match doesn't care what account it was bought from or even if it was downloaded from torrents.

    They still allowed me to keep movies also that I got refunds from because they were defective. Christine (the old Steven King movie) had five minutes of black screen at the end of the credits and then the credits started all over again. They gave me a refund but I can still play it today because my account is authorized.
     
  7. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #7
    They know if you're abusing the system!

    I had this with Cut The Rope. Bought the game bundle, and found out that 2 of them wouldn't run on my 6 Plus. Submitted for a refund, they sent the refund, but the game is still on my account (and about a month later it got a compatibility update for the 6 Plus).
     
  8. Vejper macrumors member

    Joined:
    Jun 3, 2014
    #8
    Not sure if it really is the solution but a couple of refunded apps I got was still listed in purchased and was downloadable but when I logged out from the app store/itunes store and then logged in again it was gone.
     

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