iTunes 'refunds'?

R2FX

macrumors regular
Original poster
Mar 25, 2010
139
167
Could someone explain me pls what exactly does this message mean? I was under the impression that in EU we can now request a refund for an app, but this dialog kinda says the opposite
 

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Shirasaki

macrumors G3
May 16, 2015
9,821
3,749
Really simple. You know, as long as you tap buy or get, your app will begin downloading automatically, and more important, immediately.
If you can manage not downloading this app within 14 days, Apple will treat you have no interest to this app, and refund all fee charged to you.
Sorry I am not at eu, I don't know if it is correct. :)
 

mgroot

macrumors regular
Jul 25, 2014
199
49
What Shirasaki says is correct.. You're only entitled to a refund if you haven't downloaded the purchase.

The headlines that were around when this was instituted were for the most part pure clickbait when they said you could get a refund no matter what
 

R2FX

macrumors regular
Original poster
Mar 25, 2010
139
167
Really simple. You know, as long as you tap buy or get, your app will begin downloading automatically, and more important, immediately.
If you can manage not downloading this app within 14 days, Apple will treat you have no interest to this app, and refund all fee charged to you.
Sorry I am not at eu, I don't know if it is correct. :)
this doesn't make sense at all - if I'm buying it from my iPhone, the download will start immediately, so there's no chance I can exercise the refund if an app (not this one though) doesn't do what it claims to do

I have been refunded once in the past and I had that app on my iPhone and iPad, but it didn't work (Duet display claimed to support iOS 6 in the beginning but they couldn't make it work and the app kept crashing on my iPad). But If I would experience any issues similar to this now, I could not request any refund and be exactly where we were one year ago when there was no refund policy.

Don't get me wrong, I do realise that some people misuse this option, but there are sometimes issues with apps when one really wishes not spending even the few bucks for a faulty app.
 

AndyK

macrumors 65816
Jan 10, 2008
1,021
375
Terra
By tapping buy you're agreeing to waive your right to a refund.

The fact it's popping up at initial app purchase would suggest you've done a lot in the past, so you're now seeing that each time you buy.
 

zone23

macrumors 68000
May 10, 2012
1,970
748
The way I read it is you have 14 days to request a refund after you buy the app. Call Apple and ask them.

I have requested a refund before and gotten it no problem. The issue becomes if you've requested a number of refunds in a certain amount of time, I believe.
 

dilap

macrumors 6502a
Apr 18, 2014
814
59
London, UK
this doesn't make sense at all - if I'm buying it from my iPhone, the download will start immediately, so there's no chance I can exercise the refund if an app (not this one though) doesn't do what it claims to do

I have been refunded once in the past and I had that app on my iPhone and iPad, but it didn't work (Duet display claimed to support iOS 6 in the beginning but they couldn't make it work and the app kept crashing on my iPad). But If I would experience any issues similar to this now, I could not request any refund and be exactly where we were one year ago when there was no refund policy.

Don't get me wrong, I do realise that some people misuse this option, but there are sometimes issues with apps when one really wishes not spending even the few bucks for a faulty app.
I also have this message, but I did have a problem with an app. I got a refund for the app, even though Inhad the message. There wasn't a "I would like a refund" option anymore, but there was - "The App does not function as expected", and after reporting the app, I was given an option for a refund.
 

Shirasaki

macrumors G3
May 16, 2015
9,821
3,749
this doesn't make sense at all - if I'm buying it from my iPhone, the download will start immediately, so there's no chance I can exercise the refund if an app (not this one though) doesn't do what it claims to do

I have been refunded once in the past and I had that app on my iPhone and iPad, but it didn't work (Duet display claimed to support iOS 6 in the beginning but they couldn't make it work and the app kept crashing on my iPad). But If I would experience any issues similar to this now, I could not request any refund and be exactly where we were one year ago when there was no refund policy.

Don't get me wrong, I do realise that some people misuse this option, but there are sometimes issues with apps when one really wishes not spending even the few bucks for a faulty app.
Well. As you know, Apple is always aiming at forcing you to do something, rather than giving you option to stop.
However if your app works bad, you may ask for a refund, just like another user replied.
Have you tried using duet display before? I am using this app on my iPhone and iPad. Both works fine, and since iPhone 6 Plus has 1080p resolution, I can drag some pc applications to let them show everything on the screen, since my Macbook Air is not a full HD display. ;)
 

ThatsMeRight

macrumors 68020
Sep 12, 2009
2,257
124
You've probably asked for refunds too many times. This is a way to avoid fraud... basically an extra dialogue saying "You sure you want to download this? You won't get a refund this time!"

The option for a refund is great. Just the other day, I accidentally bought the same ringtone twice (bought ringtones do not show an "iCloud download"-button, like it does with apps). I simply used Apple's refund page to cancel the double purchase.
 

R2FX

macrumors regular
Original poster
Mar 25, 2010
139
167
By tapping buy you're agreeing to waive your right to a refund.

The fact it's popping up at initial app purchase would suggest you've done a lot in the past, so you're now seeing that each time you buy.
Actually, I just realised that apart from Duet display I had one more refund request, it's not like I did it every day since they introduced this option :confused:

Anyway, glad to hear the 'app is not working properly' step is still there! :)

@ Shirasaki - Duet worked fine on my iPhone 6, but I primarily wanted it for iPad. I'm keeping my iPad 4 on iOS 6 and even though the developer stated earlier that it will work on iOS 6, it didn't (we exchanged few emails and he suggested that I request refund since he couldn't make it work satisfactory on iOS 6). I used Display Pad in the past with my iPad 1, but this app doesn't work anymore properly in 2015 (not sure now if the iPad one, or the Mac agent)
 

Shirasaki

macrumors G3
May 16, 2015
9,821
3,749
Actually, I just realised that apart from Duet display I had one more refund request, it's not like I did it every day since they introduced this option :confused:

Anyway, glad to hear the 'app is not working properly' step is still there! :)

@ Shirasaki - Duet worked fine on my iPhone 6, but I primarily wanted it for iPad. I'm keeping my iPad 4 on iOS 6 and even though the developer stated earlier that it will work on iOS 6, it didn't (we exchanged few emails and he suggested that I request refund since he couldn't make it work satisfactory on iOS 6). I used Display Pad in the past with my iPad 1, but this app doesn't work anymore properly in 2015 (not sure now if the iPad one, or the Mac agent)
I think, all you need is to upgrade your iPad to iOS 7. Yes, I say 7, not 8. You can download iOS 7.1.2 firmware, and use iTunes to update. Duet play perfectly work on iOS 8.4 beta 3, on iPad mini. Laggy is still there, but of your resolution setting is correct, you will not encounter any issue. (for its basic function only)

I guess you could have another try. ;)
 

EdgardasB

macrumors 6502a
Apr 14, 2014
618
80
Lithuania
I have made about 10 refunds and got this messages. I have refunded applications which didn't work as described or I didn't like. However I have never asked refund for games, music or videos.
Furthermore, I was making refunds after 1 hour of use.
Apple should improve their refund policy, introduce ability to try an app for 15 minutes like Android because I lost a lot of money just because app didn't work as it should be and couldn't get refund for that.
 

Shirasaki

macrumors G3
May 16, 2015
9,821
3,749
I have made about 10 refunds and got this messages. I have refunded applications which didn't work as described or I didn't like. However I have never asked refund for games, music or videos.
Furthermore, I was making refunds after 1 hour of use.
Apple should improve their refund policy, introduce ability to try an app for 15 minutes like Android because I lost a lot of money just because app didn't work as it should be and couldn't get refund for that.
I also waste a lot of money on incompatible or unusable apps. They are, uh, some of them doesn't support iOS 8.4, others works really bad on that. Many reasons.
 

bushido

Suspended
Mar 26, 2008
8,070
2,754
Germany
I have made about 10 refunds and got this messages. I have refunded applications which didn't work as described or I didn't like. However I have never asked refund for games, music or videos.
Furthermore, I was making refunds after 1 hour of use.
Apple should improve their refund policy, introduce ability to try an app for 15 minutes like Android because I lost a lot of money just because app didn't work as it should be and couldn't get refund for that.
not surprised, apparently Apple is starting to crack down on people using it too much. its been in the german news a few days ago. all it takes is 3 refunds or so and u r "banned"
 

rugmankc

Contributor
Sep 24, 2014
2,176
640
Yeah, I wouldn't expect all apps to work on a Beta.

Before buying I read all the reviews to get an idea of what to expect.

I think if you are not heavy on refunds and word your request for refund to Apple properly they will work on making it right.

I accidentally downloaded the first movie in a Trilogy when I had the first 2 on BluRay. I wanted the third which I didn't have and usually wait till Christmas to have a family member buy.

I explained this and got a refund on a 21.00 HD movie. Also, still have original purchase as i guess it can't be removed. Thought that was very fair of them.
 
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