iTunes refuses to load!

Discussion in 'Mac Apps and Mac App Store' started by Mugs, Dec 29, 2008.

  1. Mugs macrumors regular

    Joined:
    May 17, 2007
    Location:
    Walton-on-Thames, UK
    #1
    Hi, my friends iTunes refuses to load up ever since his Internet was stopped. There was few problems and his internet was cut off and ever since then when he double clicks on iTunes it shows an hourglass then doesn't do anything. He is running xp if that helps. Yer so any help would be greatly appreciated. Thanks.
     
  2. jabrowntx macrumors 6502

    Joined:
    Jul 5, 2007
    #2
    Has he tried re-installing iTunes? That'd be the first step.
     
  3. Mugs thread starter macrumors regular

    Joined:
    May 17, 2007
    Location:
    Walton-on-Thames, UK
    #3
    I'll download it and give it to him and then I'll report back. Thanks.
     
  4. Mugs thread starter macrumors regular

    Joined:
    May 17, 2007
    Location:
    Walton-on-Thames, UK
    #4
    Hey. I downloaded it and removed his old iTunes and then installed the new one but it still doesn't work. It just shows an hourglass for a second then stops. Anymore ideas?? Thanks.
     
  5. arogge macrumors 65816

    arogge

    Joined:
    Feb 15, 2002
    Location:
    Tatooine
    #5
    Have you tried rebooting? Upgrade to Microsoft Vista? Upgrade to OS X?

    What this problem usually means is that the application can't find some resource file in Microsoft Windows, and so it quits. This is the same problem that prevents some applications from running, with the claim that they "need" Microsoft 2000 or XP, but once the version check is disabled, the application runs normally.

    Something probably damaged your iTunes configuration such that it can't find the files that it needs to run, or maybe your copy of Microsoft Windows is really missing some files.

    An obvious thing to check is to make sure that "double-clicking on iTunes" really means that this user has verified that the iTunes icon is pointing to the correct executable file, that the executable permission has been set, that the user account has the correct permissions to read those files for iTunes, and that there are no other programs that could be interfering with Microsoft Windows. Check for offending applications from Symantec, McAfee, and other "security" companies that like to cause problems for Windows.
     

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