iTunes say movie already purchased but won't download

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by jjk454ss, May 30, 2017.

  1. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    So I tried to purchase the movie that was on sale today, iTunes gives me a pop up that says I've already purchased this item, would I like to purchase it again? But it won't allow me to download it, it doesn't show the little cloud with the arrow. It just has the purchase price listed. If I already purchased it how can I download it again? Has anyone run into this before? I couldn't find this specific issue doing a search.
     
  2. rugmankc macrumors 68000

    rugmankc

    Joined:
    Sep 24, 2014
    #2
    Did you sort it out. The only time I had this happen is when I got a movie from iTunes, but used a code I got with a DVD I bought at Best Buy to purchase it. Forgot name of company providing code. I have to keep movie on computer/iphone because it won't redownload. Otherwise, you could try signing in and out of iCloud or calling Apple.
     
  3. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #3
    I just purchased it again and emailed Apple. Haven't heard back yet though
     
  4. rugmankc macrumors 68000

    rugmankc

    Joined:
    Sep 24, 2014
    #4
    Ok
     
  5. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #5
    They finally got me an answer after a strange back-and-forth that was not like my normal experiences with Apple support. I think I most likely got someone who didn't speak English the greatest. They asked strange questions and were kind of weird about it. But anyway, it turns out I had a code maybe from a Blu-ray or something and the download period had expired. I thought that was when you bought a movie and it came with an iTunes download that it was added to your library and you could always download it, I guess that's not the case.
     
  6. rugmankc macrumors 68000

    rugmankc

    Joined:
    Sep 24, 2014
    #6
    Sounds like my experience. I am very careful not to delete the movie. And, have a backup on an external drive just in case.
     
  7. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #7
    I buy very few movies or codes anymore, so I probably won't change anything. But I typically use my iPad or my AppleTV which don't have storage space, the iPad does but not for a ton of movies, so it would be nice to be able to re-downloaded or re-watch them anytime.
     

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