iTunes Store connectivity problem

[karansaraf]

I'm sure this is a very common problem but I've not been able to fix it so far.

For about 2 months now, my iTunes has not been able to connect to the iTunes store.

I'm using Windows 7 64bit. Windows Firewall is turned off. I've got the latest version of iTunes installed (just reinstalled the latest version today).

Any suggestions?

 

[karansaraf]

bump

 

[JamesMB]

When reinstalling iTunes, several things have to be uninstalled, for a "clean" reinstall.http://support.apple.com/kb/HT1923

 

[karansaraf]

Thanks for your suggestion, but even after doing this, I still get the same error message when attempting to connect to the iTunes Store.

iTunes could not connect to the iTunes Store. The network connection timed out.

Make sure your network settings are correct, and your network connection is active, then try again.

Any other ideas?

 

[JamesMB]

Thanks for your suggestion, but even after doing this, I still get the same error message when attempting to connect to the iTunes Store.

iTunes could not connect to the iTunes Store. The network connection timed out.

Make sure your network settings are correct, and your network connection is active, then try again.

Any other ideas?

Can you open your browser and go to the iTunes store?

 

[JamesMB]

How about iTunes Preferences>parental?

 

[karansaraf]

When I go to the itunes store in my browser, I get a pop up saying which application would I like to open this link with, with itunes checked, then I go on that and get the same message. I can view the apps pages on apple.com in my browser, with the "view in itunes" buttons beneath them - is that what you mean?

And nothing is disabled in my parental tab in itunes preferences.

 

[JamesMB]

Here is a link that might help.
http://support.apple.com/kb/ts1368#win24

 

[karansaraf]

I've been on that link and followed the suggestions.

I don't have a pop up blocker.
My iTunes copy is up to date.
Not on XP so Service Pack 2 is irrelevant.
Windows Firewall and my router firewall are both off.
I haven't switched to a new ISP.
I've flushed my DNS.
I haven't changed the hosts file recently.

 

[JamesMB]

I wonder if it is something from your ISP, blocking you? I don't know if it would make any difference, but you could also try Open DNS or Google Public DNS.


EDIT: What if you connect your iPhone to your wifi and try to connect to the iTunes Store (not the App Store)

 

[karansaraf]

Could you post a link to the itunes store? I want to me make sure I'm going to the right place in safari on my iphone.

 

[JamesMB]

Could you post a link to the itunes store? I want to me make sure I'm going to the right place in safari on my iphone.

I just typed "itunes" in Safari, and hit go. You might also try the stock iTunes app, on the phone. The problem is that we don't know what the address is that is being used by iTunes on the computer.

 

[karansaraf]

I can access both itunes app and store on my iphone connected to wi fi...

 

[raholland]

Billing

I had trouble where iTunes was giving me multiple connectivity errors.

To resolve it, I logged on to my account through the Apple Store. It immediately asked me to update my billing information. As soon as I did, the problems went away.

 

[karansaraf]

Just tried that, didn't work.

Extremely frustrating!

 

[JamesMB]

You may have already tried this, but just in case.... Deautorize, and then reauthorize your computer in iTunes.

 

[karansaraf]

When I try to do that it just gives me the cannot connect to itunes store message again.

 

[JamesMB]

When I try to do that it just gives me the cannot connect to itunes store message again.

Do you have more than one computer?