iTunes Store error (-50)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by digbyp, Feb 5, 2010.

  1. digbyp macrumors regular

    Jul 10, 2008
    For the past hour, I have been unable to connect to iTunes store. Anyone else having problems this morning?
  2. OllyW Moderator


    Staff Member

    Oct 11, 2005
    The Black Country, England
  3. macinhand macrumors regular


    Sep 1, 2009
    Cheshire, UK
    Works for me here in the UK but it does seem very slow!
  4. ramases macrumors member

    Jan 14, 2008
    working for me also. I check every morning to see if there's anything worthwhile in the refurb store.
  5. digbyp thread starter macrumors regular

    Jul 10, 2008
    Thanks for the quick responses

    Am still seeing a problem. An unknown error occurred (-50) There was an error in the iTunes store.

    I upgraded to v9.03 recently.
  6. digbyp thread starter macrumors regular

    Jul 10, 2008
    I have now resolved the problem.

    My solution was -

    1) Close iTunes

    2) Rename C:\Documents and Settings\Paul\Application Data\Apple Computer\iTunes

    3) Rename C:\Documents and Settings\Paul\Local Settings\Application Data\Apple Computer\iTunes

    4) Open iTunes

    All is now working again
  7. rockape1 macrumors newbie

    Feb 21, 2010
    Error 50 Solution....cannot connect to itunes store

    Thanks - worked for me too...(using win7) it rebuilds both directories after running through the complete set up again.

    After closing Itunes I renamed

    users/[your user name]/appData/local/apple computer/itunes... to /olditunes


    users/[your user name]/appData/roaming/apple computer/itunes... to /olditunes

    And then restarted Itunes - it rebuilt both directroies, after running through the set up and I have connected to the store, authorised, and purchased with no error 50 - well done!!!
  8. benna macrumors regular

    Jun 11, 2009
    I'm having the same stupid error. Getting pissed of :mad: let me try your tip :)

    Edit: Hey thanks, got it working now :)
  9. rockape1 macrumors newbie

    Feb 21, 2010
    Just emailed itunes support and asked them to publicise! :)
  10. stogie53 macrumors regular


    Dec 4, 2008
  11. steinerdf macrumors newbie

    Mar 15, 2010
    iTunes Store error (-50)

    I am having this issue as well. I am a bit confused about what you are saying about renaming a directory.

    I am not the best at computers. Can you put this is lehmans terms?

    I can get to the directory you mention, but am not sure what to do from there. Please advise. Thanks
  12. -aggie- macrumors P6


    Jun 19, 2009
    Where bunnies are welcome.
    Rename the two directories above to itunessave or something like that. Click on the directory, it'll highlight the name and then you can click to change it.
  13. steinerdf macrumors newbie

    Mar 15, 2010
    iTunes Store error (-50)

    It worked, thanks.

    I simply changed the name of the Itunes folder from "Itunes" to "Itunesnew" and when I restarted Itunes, it did go through the whole process mentioned by others.

    I had talked with a a so called Apple expert, who had no ideas for me to solve the problem.

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