ahhhh, Help!? I've been getting the 502 error code for god knows how long now. As i said before, it happens each time i try to access the shopping cart. I can buy music using the 1 click download but not the shopping cart option. I have loads of stuff i wanted to get saved in the shopping cart so it's a little bit frustrating not being able to get access. I've rang the apple support number but a record message gives me another number to ring. The people there haven't a clue what i'm talking about and they just told me to email it to the support people, which i did before picking up the phone. This is what they said: Thank you for contacting the iTunes Music Store. For a brief time the store was unable to process this type of request. Since that time we have resolved the issue. (AHHH, NO!!) We sincerely apologize for any inconvenience this may have caused you. If you continue to experience difficulties accessing this feature on the iTunes Music Store, please reply to this message with a detailed description of the issue. ¬ Customer feedback is extremely valuable to the success of our business and we appreciate your taking the time to share this information with us. Sincerely, ¬¬ iTunes Music Store Support To which i replied, in detail, saying the problem still exists. then ... Thank you for contacting the iTunes Music Store. The iTunes Music Store team answers non-technical questions about billing, customer accounts, downloading music, and iTunes Music Store content. The error you have encountered may be caused by the presence of web acceleration or firewall software. While the iTunes Music Store is unable to provide technical support, we can recommend that you either test your connection to the iTunes Music Store without the presence of this software or configure your system to allow access to the Music Store's address. (???) For assistance in configuring your firewall, you may need to contact its manufacturer. For further information on the ports and address used by the iTunes Music Store, please review the following articles: "Well Known" TCP and UDP Ports Used By Apple Software Products <http://docs.info.apple.com/article.html?artnum=106439> iTunes for Windows: Music Store - Using With Internet Filters or Accelerators <http://docs.info.apple.com/article.html?artnum=93434> The catalogue of songs grows every week. Visit often to preview the latest: <http://www.apple.com/uk/itunes/store/> Sincerely, The iTunes Music Store Team Need a quick answer? iTunes Music Store Customer Service: <http://www.apple.com/support/musicstore/ww> iTunes technical assistance: <http://www.apple.com/support/itunes/ww> I haven't changed any Internet settings since i bought my powerbook. I've purchased and downloaded hundreds of songs using iTunes and then this error message comes out of the blue. I know others have reported the same thing but the message stopped showing after a few days. On various other forums (and apples discussion boards), Ive read about others having the same problem but i still can't find a solution. I suppose its not really that big a deal, it's just a little annoying Any help would be fantastic!! Thanks !!