The store will not work even though my internet works perfectly. It says "iTunes cannot connect to the iTunes store. Make sure your network connection is active and try again.". but my connection is great. These are my network diagnostics when i choose "run diagnostics" through the help section in iTunes.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard hp pavilion ze4900 (PR300UA#ABA)
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2008-03-08 14:31:18.
iTunes is not running in safe mode.
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# External Plug-ins Information ****
No external plug-ins installed.
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# Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DF9927AF-AF7F-4642-96D5-0EACC3D501EF}
Description: Netopia 802.11b WLAN USB Adapter - Packet Scheduler Miniport
IP Address:
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sat Mar 08 13:10:44 2008
Lease Expires: Sun Mar 09 14:10:44 2008
DNS Servers:
Adapter Name: {D1D3252D-5208-4ED7-A5E5-D21F8D7C3C43}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Mar 09 14:10:44 2008
Lease Expires: Sun Mar 09 14:10:44 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy:
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
Please Help!!!!
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard hp pavilion ze4900 (PR300UA#ABA)
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number
Current user is an administrator.
The current local date and time is 2008-03-08 14:31:18.
iTunes is not running in safe mode.
*
o
+
# External Plug-ins Information ****
No external plug-ins installed.
*
o
+
# Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DF9927AF-AF7F-4642-96D5-0EACC3D501EF}
Description: Netopia 802.11b WLAN USB Adapter - Packet Scheduler Miniport
IP Address:
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sat Mar 08 13:10:44 2008
Lease Expires: Sun Mar 09 14:10:44 2008
DNS Servers:
Adapter Name: {D1D3252D-5208-4ED7-A5E5-D21F8D7C3C43}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Mar 09 14:10:44 2008
Lease Expires: Sun Mar 09 14:10:44 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy:
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
Please Help!!!!
