iTunes Store problems. Please Help!!!

Discussion in 'Mac Apps and Mac App Store' started by Jesse Cupps, Mar 9, 2008.

  1. Jesse Cupps macrumors newbie

    Joined:
    Mar 9, 2008
    #1
    The store will not work even though my internet works perfectly. It says "iTunes cannot connect to the iTunes store. Make sure your network connection is active and try again.". but my connection is great. These are my network diagnostics when i choose "run diagnostics" through the help section in iTunes.

    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Hewlett-Packard hp pavilion ze4900 (PR300UA#ABA)
    iTunes 7.6.1.9
    QuickTime 7.4.1
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)

    iTunes Serial Number

    Current user is an administrator.
    The current local date and time is 2008-03-08 14:31:18.
    iTunes is not running in safe mode.

    *
    o
    +
    # External Plug-ins Information ****


    No external plug-ins installed.

    *
    o
    +
    # Network Connectivity Tests ****


    Network Adapter Information

    Adapter Name: {DF9927AF-AF7F-4642-96D5-0EACC3D501EF}
    Description: Netopia 802.11b WLAN USB Adapter - Packet Scheduler Miniport
    IP Address:
    Subnet Mask: 255.255.255.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Sat Mar 08 13:10:44 2008

    Lease Expires: Sun Mar 09 14:10:44 2008

    DNS Servers:

    Adapter Name: {D1D3252D-5208-4ED7-A5E5-D21F8D7C3C43}
    Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Sun Mar 09 14:10:44 2008

    Lease Expires: Sun Mar 09 14:10:44 2008

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: ˆ
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.

    Please Help!!!! :mad:
     
  2. forafireescape macrumors 6502a

    forafireescape

    Joined:
    Jan 16, 2008
    Location:
    NJ
    #2
    Sometimes I get that message and I just have to restart iTunes.
     
  3. Jesse Cupps thread starter macrumors newbie

    Joined:
    Mar 9, 2008
  4. janat macrumors newbie

    Joined:
    Dec 15, 2008
    #4
    Attetion

    Don't post your internet properties, it's dangerous.
     
  5. ert3 macrumors 6502a

    ert3

    Joined:
    Dec 10, 2007
    #5
    Assuming that you are getting a valid internet adress I must ask if your running a firewall (outside of windows firewall)
     

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