iTunes thinks I've downloaded episodes

Discussion in 'Mac Apps and Mac App Store' started by Earendil, Feb 17, 2011.

  1. Earendil macrumors 68000

    Earendil

    Joined:
    Oct 27, 2003
    Location:
    Washington
    #1
    So here's the deal. I'm rarely on my personal computer any more because I work at one all day, and have an iPhone :)

    So I was quite unaware that my computer downstairs had quickly run out of hard drive space. A result of this appears to be that iTunes stopped downloading new episodes (surprise surprise).

    So I clear out some space, and think that it should resume downloading. However I came back this evening to watch one of my shows (White Collar) and find that it jumps from episode 10 to episode 13. How odd. So I get up from my couch and go downstairs to check the iTunes library. Sure enough, 11 and 12 are greyed out. I go to the iTunes "Downloads" and see that only a few K of each has downloaded. I try and restart the download. Error 8035. I try again, different error starting with 8. I try and restart a few other episodes from different shows that I noticed haven't downloaded. Nada.

    So I check in the FInder to see if perhaps they really are there. No luck, no files but the ones I know downloaded. I go to the "Store" menu and hit "Check for available downloads", which gives me a message saying that all purchased content has been downloaded. WTF?

    I restart iTunes. At this point there is no longer a "downloads" area to select, iTunes still says all available content has been downloaded, but I'm STILL missing two episodes. I go onto the iTunes store and try and redownload the episodes. iTunes warns me that I've already purchased these episodes, and that I'm about to purchase them AGAIN.

    ...

    ARG!
    I have this single computer. No other authorized computers. These files do not exist on my computer even as partial downloads. After paying for the entire season I do not feel like spending another $6 to get content that should have downloaded. Anyone have any ideas what's going on? How can I fix it? I'll accept anything at this point... even a pat on the back. I really wanted to watch a little TV before bed, instead I've spent it fuxing with this and now I'm writing a forum post as midnight dawns...help...
     
  2. jdechko macrumors 68040

    Joined:
    Jul 1, 2004
    #2
    Chat with Apple Support. They will be able to help you out.
     
  3. Earendil thread starter macrumors 68000

    Earendil

    Joined:
    Oct 27, 2003
    Location:
    Washington
    #3
    Able, and willing? :)
    I'll give that a shot. It had occurred to me, but I wanted to make sure there wasn't a simple side method to getting this issue resolved before I brought it to Apple's attention. But if calling them really will work, I'll go that route.
     
  4. jdechko macrumors 68040

    Joined:
    Jul 1, 2004
    #4
    They are willing and able to make it happen. They will probably ask you to do a few things first, just to make sure. Just go along and you'll end up with your files.
     

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