iTunes Unexpectedly Crashing

Discussion in 'Mac Apps and Mac App Store' started by george1028, Aug 12, 2010.

  1. george1028 macrumors newbie

    Joined:
    Aug 12, 2010
    #1
    Process: iTunes [1184]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 9.2.1 (9.2.1)
    Build Info: iTunes-9210501~4
    Code Type: X86 (Native)
    Parent Process: launchd [581]

    Date/Time: 2010-08-12 17:51:27.836 -0700
    OS Version: Mac OS X 10.6.3 (10D2101a)
    Report Version: 6

    Interval Since Last Report: 1872 sec
    Crashes Since Last Report: 15
    Per-App Interval Since Last Report: 782 sec
    Per-App Crashes Since Last Report: 7
    Anonymous UUID: 08B23FBC-7E00-48C9-BBA2-80F40D858736

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.iTunes 0x0011bd27 0x1000 + 1158439
    1 com.apple.iTunes 0x0014a5f0 0x1000 + 1349104
    2 com.apple.iTunes 0x00664400 0x1000 + 6697984
    3 com.apple.iTunes 0x000a81bf 0x1000 + 684479
    4 com.apple.iTunes 0x000a2748 0x1000 + 661320
    5 com.apple.HIToolbox 0x92c82109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    6 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    7 com.apple.HIToolbox 0x92ca3bb5 SendEventToEventTarget + 52
    8 com.apple.HIToolbox 0x92cf1ea6 HIView::Click(OpaqueEventRef*) + 480
    9 com.apple.HIToolbox 0x92cf1c73 HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151
    10 com.apple.HIToolbox 0x92cf0550 HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 491
    11 com.apple.HIToolbox 0x92cf0053 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 786
    12 com.apple.HIToolbox 0x92cef95e StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 93
    13 com.apple.HIToolbox 0x92c82109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    14 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    15 com.apple.HIToolbox 0x92ca3bb5 SendEventToEventTarget + 52
    16 com.apple.HIToolbox 0x92cb569b ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1257
    17 com.apple.HIToolbox 0x92c8255a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    18 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    19 com.apple.HIToolbox 0x92ca3bb5 SendEventToEventTarget + 52
    20 com.apple.iTunes 0x003c9a21 0x1000 + 3967521
    21 com.apple.HIToolbox 0x92c82109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    22 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    23 com.apple.HIToolbox 0x92c8122f SendEventToEventTargetWithOptions + 58
    24 com.apple.HIToolbox 0x92cb5d70 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    25 com.apple.HIToolbox 0x92c8255a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    26 com.apple.HIToolbox 0x92c813d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    27 com.apple.HIToolbox 0x92ca3bb5 SendEventToEventTarget + 52
    28 com.apple.HIToolbox 0x92e2ce57 ToolboxEventDispatcher + 86
    29 com.apple.HIToolbox 0x92e2cf8f RunApplicationEventLoop + 243
    30 com.apple.iTunes 0x00102eb2 0x1000 + 1056434
    31 com.apple.iTunes 0x00102dc0 0x1000 + 1056192
    32 com.apple.iTunes 0x0000c77b 0x1000 + 46971
    33 com.apple.iTunes 0x00004a6d 0x1000 + 14957
    34 com.apple.iTunes 0x000036fb 0x1000 + 9979
    35 com.apple.iTunes 0x00003629 0x1000 + 9769

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x926b9b42 kevent + 10
    1 libSystem.B.dylib 0x926ba25c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x926b9719 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x926b94be _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x926b8f41 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x926b8d86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x926932fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x92693a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9625100f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x962500f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x96256034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    7 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x9269335a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x926c0ea1 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x926efa28 pthread_cond_timedwait_relative_np + 47
    3 com.apple.iTunes 0x0000ba27 0x1000 + 43559
    4 com.apple.iTunes 0x0001cae5 0x1000 + 113381
    5 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    6 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x926b2286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9629082d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    3 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x9275a46a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x92759342 accept + 32
    2 com.apple.iTunes 0x003e2112 0x1000 + 4067602
    3 com.apple.iTunes 0x0044484b 0x1000 + 4470859
    4 com.apple.iTunes 0x00444919 0x1000 + 4471065
    5 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    6 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x9275a46a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x92759342 accept + 32
    2 com.apple.iTunes 0x003e2112 0x1000 + 4067602
    3 com.apple.iTunes 0x0044484b 0x1000 + 4470859
    4 com.apple.iTunes 0x00444919 0x1000 + 4471065
    5 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    6 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x926932fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x92693a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9625100f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x962500f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x96256034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    7 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 8:
    0 libSystem.B.dylib 0x926932fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x92693a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9625100f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x962500f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x96256034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    7 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 9:
    0 libSystem.B.dylib 0x926932fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x92693a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9625100f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x962500f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x96256034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    7 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 10:
    0 libSystem.B.dylib 0x92693342 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x926c0eb8 _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x9270942f pthread_cond_wait + 48
    3 com.apple.iTunes 0x0003199d 0x1000 + 199069
    4 com.apple.iTunes 0x00031919 0x1000 + 198937
    5 com.apple.iTunes 0x00031892 0x1000 + 198802
    6 com.apple.iTunes 0x003609af 0x1000 + 3537327
    7 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    8 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 11:
    0 libSystem.B.dylib 0x92693342 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x926c0eb8 _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x9270942f pthread_cond_wait + 48
    3 com.apple.iTunes 0x0003199d 0x1000 + 199069
    4 com.apple.iTunes 0x00031919 0x1000 + 198937
    5 com.apple.iTunes 0x00031892 0x1000 + 198802
    6 com.apple.iTunes 0x003609af 0x1000 + 3537327
    7 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    8 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 12:
    0 libSystem.B.dylib 0x9269335a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x926c0ea1 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x926efa28 pthread_cond_timedwait_relative_np + 47
    3 com.apple.audio.CoreAudio 0x96ead965 CAGuard::WaitFor(unsigned long long) + 219
    4 com.apple.audio.CoreAudio 0x96eb0997 CAGuard::WaitUntil(unsigned long long) + 289
    5 com.apple.audio.CoreAudio 0x96eae294 HP_IOThread::WorkLoop() + 1892
    6 com.apple.audio.CoreAudio 0x96eadb2b HP_IOThread::ThreadEntry(HP_IOThread*) + 17
    7 com.apple.audio.CoreAudio 0x96eada42 CAPThread::Entry(CAPThread*) + 140
    8 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    9 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 13:
    0 libSystem.B.dylib 0x926932fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x92693a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x9625100f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x962500f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x96256034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x926c0a19 _pthread_start + 345
    7 libSystem.B.dylib 0x926c089e thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xbfffda18 ebx: 0xbfffda18 ecx: 0x01330097 edx: 0xffffffff
    edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffda38 esp: 0xbfffd9f0
    ss: 0x0000001f efl: 0x00010286 eip: 0x0011bd27 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000

    Binary Images:
    0x1000 - 0xc8efc3 com.apple.iTunes 9.2.1 (9.2.1) <BE631E2D-9B61-B478-E1AA-4F48253675D3> /Applications/iTunes.app/Contents/MacOS/iTunes
    0xee5000 - 0xeedff7 com.apple.ipodsynchronization 3.0 (116) <B41B2240-34E9-4A5E-A210-F02D99E3C00E> /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
    0xef5000 - 0xefaff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xf00000 - 0xf87fe7 com.apple.iTunes.iPodUpdater 9.2 (9.2) <E1F7F978-79CB-CF0E-681C-4B914732457A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
    0xfd6000 - 0x1016ff7 com.apple.vmutils 4.2 (106) <7AAF9FDA-AC1E-09FD-889E-68FFB5F94BA8> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x17da000 - 0x17e4fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7E3E7D42-BB62-6D09-E262-0140BA963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
    0x13100000 - 0x14221fef com.apple.CoreFP 1.8.23 (1.8) <DE13B6FE-EB73-475C-7F7C-3DC57B7B6CEC> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
    0x14321000 - 0x14322ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x143a4000 - 0x143a8ff3 com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <A60A12A6-19C0-296A-E77B-DAA4FF1F4AEC> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
    0x143b2000 - 0x14467fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <2E52683A-7E8E-68D5-5AC6-09962C37CB98> /usr/lib/libcrypto.0.9.7.dylib
    0x14602000 - 0x1466ffff +com.DivXInc.DivXDecoder 6.6.0 (6.6.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x1467e000 - 0x1472efe3 com.apple.QuickTimeImporters.component 7.6.6 (1742) <76B0E668-214A-AB71-AAB8-E39E7F227C9B> /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporters
    0x147ce000 - 0x147d4ffb com.apple.audio.AppleHDAHALPlugIn 1.8.4 (1.8.4fc3) <A60E1EDD-AC8A-E1FE-3F84-81C6E870918D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
    0x147d9000 - 0x147deff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
    0x15eaa000 - 0x15ed0fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <73B10885-F9AF-5B9D-A91C-D96869959EA5> /usr/lib/libssl.0.9.7.dylib
    0x16000000 - 0x1637ffe3 com.apple.RawCamera.bundle 3.0.3 (529) <68958A8F-F1AC-A73C-3172-BC17F18EC5FC> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x197e4000 - 0x19847feb com.apple.mobiledevice 392.8 (392.8) <F6DE13AA-4BBD-0492-18BF-F411EACE9596> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
    0x19874000 - 0x19a94feb com.apple.audio.codecs.Components 2.0.1 (2.0.1) <3B1071C3-1AB4-0F6A-2CFC-7A258A0C2C46> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x70000000 - 0x700caffb com.apple.audio.units.Components 1.6.1 (1.6.1) <0E7E5B62-94E2-F6D6-E35D-683D48CC3EDA> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <932443AA-5E20-8A62-8D14-B9447CBC87FB> /usr/lib/dyld
    0x90003000 - 0x900deff7 com.apple.DiscRecording 5.0.3 (5030.4.2) <91CF7C68-A662-DC6A-54FC-C5A30AA070C3> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x900e6000 - 0x9018fff7 com.apple.CFNetwork 454.9.4 (454.9.4) <9BF50505-6D64-DBB1-BAA7-CF3A16735CC7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x90190000 - 0x90196ff7 com.apple.DisplayServicesFW 2.2.2 (251) <172F0AB5-9421-3F73-02D4-C637710F6EB7>

    I just got my new 17inch Macbook Pro i5 core today and after I transfered all of my files from my old Macbook iTunes always crashes now. I needs help!
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    It seems like you have a device plugged in (iPod, iPhone) - can you try to unplug that device and see if it still crashes?
     
  3. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #3
    Dont have anything plugged in other than an ethernet cable and the charger.
     
  4. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #4
    OK...that's weird. Try repairing disk permissions from Disk Utility.
     
  5. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #5
    Didnt do anything. iTunes still crashes.
     
  6. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #6
    Have you tried restarting? Reinstalling the latest version of iTunes?
     
  7. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #7
    Yeah. iTunes does briefly open, I can press play and it does play a song but then crashes shortly after. But when iTunes does open I cant see my Music,App or Video library.
     
  8. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #8
    So, have you tried reinstalling iTunes? Try removing com.apple.iTunes.plist from ~/Library/Preferences.
     
  9. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #9
    It doesnt look like its crashing after i removed that. Its importing all my songs into iTunes right now. Hopefully it doesnt crash when its done. And yes, ive reinstalled iTunes.
     
  10. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #10

    OK, be sure to post back if it crashes.
     
  11. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #11
    Will do. Thanks for the help.
     
  12. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
  13. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #13
    When it crashes, are you importing things?
     
  14. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #14
    Its Determining the Gapless Playback Information. It works fine until I click anywhere in iTunes.
     
  15. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #15
    Still crashes even after its done importing everything whenever I click anywhere. The library doesnt show up either.
     
  16. q64ceo macrumors regular

    Joined:
    Aug 13, 2010
    #16
    Looks like the problem is with (possibly) the HiToolbox framework.

    Reinstall 10.6.4 update. That may solve the problem.
     
  17. crawfish963 macrumors 6502

    crawfish963

    Joined:
    Apr 16, 2010
    Location:
    Texas
    #17
    I don't suppose a bad filetype would cause this? Most likely it would just not import the file, just a guess. I would think if it were the OS there would be other problems than just with iTunes.
     
  18. george1028 thread starter macrumors newbie

    Joined:
    Aug 12, 2010
    #18
    I fixed it. When I got the laptop I didnt perform a Software Update and there was an update for the OSX; apparently that fixed it. Thanks for the help though.
     
  19. night0wl macrumors newbie

    Joined:
    Aug 29, 2010
    #19
    Hi

    My macbook also started doing this today. I had approx 27,000 songs on a drive and previously loaded in itunes 9.2.0. The external drive had plug issues so I transferred all my songs to a different drive. This drive was one I previously used but changed to a smaller passport drive for portability. when the passport drive input plug started failing I just moved all my files back to the original drive which was working fine with Itunes.

    When itunes gets to 32 of 18,700 of Determining the Gapless Playback Information it crashes. This is just seconds after the application is opened. Once it gets to 32 the app stops responding and I get the beachball of death.

    I have rebooted and tried removing the drive, deleting files and starting over but itunes just does the same thing every time I try to add the songs.

    Any ideas?

    :(
     

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