itunes will not restore

robjulo

macrumors 65816
Original poster
Jul 16, 2010
1,353
2,309
My wife had an iPhone 5. I am giving her my iPhone 5s. I made a backup of her 5 and am trying to restore the 5s with her backup.

Everything seems to be going fine until the end when I get a message that "iTunes could not restore the iPhone because the backup was corrupt or is not compatible with the iPhone"

I tried updating her 5 to 8.02. I tried restoring the 5s and then restoring all to no avail.

The backup process seems to go fine.

What am I missing?
 

FreeState

macrumors 68000
Jun 24, 2004
1,728
112
San Diego, CA
My wife had an iPhone 5. I am giving her my iPhone 5s. I made a backup of her 5 and am trying to restore the 5s with her backup.

Everything seems to be going fine until the end when I get a message that "iTunes could not restore the iPhone because the backup was corrupt or is not compatible with the iPhone"

I tried updating her 5 to 8.02. I tried restoring the 5s and then restoring all to no avail.

The backup process seems to go fine.

What am I missing?
Is it a local backup or in the cloud?

If its a backup in the cloud its probably down, see: https://www.macrumors.com/2014/09/29/all-icloud-services-down-for-some-users/

 
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