iTunes won't connect to my iPad

Discussion in 'iPad Tips, Help and Troubleshooting' started by Infinitygraphix, Jan 27, 2014.

  1. Infinitygraphix, Jan 27, 2014
    Last edited: Jan 28, 2014

    Infinitygraphix macrumors member

    Joined:
    Apr 14, 2008
    #1
    Hi,

    here is my problem.

    I have an ipad air bought on launch day. Never sync to my computer before.

    Now I want to sync my ipad to my itunes on my Mac.

    I have iTunes 11.1.4 up to date on my up to date mac running Maverick.

    My Ipad air is also up to date ( iOS 7.0.4)

    So when I plug my iPad, nothing happens, but 2 minutes later, iTunes gives me an error message that goes like this (iTunes is in French, so it is a translation) :

    « itunes could not connect to the ipad because the session of the unit has expired »

    I search google with no luck in French and in English.

    Anybody can help me on how to get iTunes to load my iPad so I can sync my movies ?

    Thanks
     
  2. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #2
    In case someone is wondering...

    I only have the problem with my iPad Air.

    We have 2 iPhones (a 5 an a 4) and 2 iPod Touch 5 that sync with no problem.
     
  3. ugcop macrumors 6502a

    ugcop

    Joined:
    Mar 15, 2012
    Location:
    Traveling @ Warp Speed ...... USA
    #3
    If you unplug from the computer and plug back up are you getting any indication from the computer that something was just plugged in?
     
  4. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #4
    If i unplug and plug back, the computer give me a little message stating that it won't charge the iPad, but nothing more.

    Also, I tried to re-install iTunes with no luck.

    I have admin rights on the computer.

    I tried to create a new admin account with no more luck.

    I tried my gf account (a regular account) with you guessed it, no luck.

    I keep getting the same message.

    I have a Genius Bar appointment later. We will see...
     
  5. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #5
    Problem solve.

    Shutting down the iPad completely and on again solve the problem.
     

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