iTunes won't connect to my iPad

Discussion in 'Mac Apps and Mac App Store' started by Infinitygraphix, Jan 28, 2014.

  1. Infinitygraphix macrumors member

    Apr 14, 2008

    here is my problem.

    I have an ipad air bought on launch day. Never sync to my computer before.

    Now I want to sync my ipad to my itunes on my Mac.

    I have iTunes 11.1.4 up to date on my up to date mac running Maverick.

    My Ipad air is also up to date ( iOS 7.0.4)

    So when I plug my iPad, nothing happens, but 2 minutes later, iTunes gives me an error message that goes like this (iTunes is in French, so it is a translation) :

    « itunes could not connect to the ipad because the session of the unit has expired »

    I search google with no luck on French and in English.

    Anybody can help me on how to get iTunes to load my iPad so I can sync my movies ?

  2. Infinitygraphix thread starter macrumors member

    Apr 14, 2008
    In case someone is wondering...

    I only have the problem with my iPad Air.

    We have 2 iPhones (a 5 an a 4) and 2 iPod Touch 5 that sync with no problem.
  3. Partron22 macrumors 68020


    Apr 13, 2011
    You've tried rebooting (powering off, not just sleeping, and then on) the iPad?
  4. Bear macrumors G3

    Jul 23, 2002
    Sol III - Terra
    Have you shutdown and restarted your Mac since you installed the latest iTunes update?
  5. Infinitygraphix thread starter macrumors member

    Apr 14, 2008
    I tried to re-install iTunes with no luck. I did shut down the computer after.

    I have admin rights on the computer.

    I tried to create a new admin account with no more luck.

    I tried my gf account (a regular account) with you guessed it, no luck.

    I keep getting the same message.

    I just tried to plug it on my Mac at work and I get the same message.

    --> Just try shutting down (power off) the iPad and a reboot (didn't thought of that one)... it seems to work on my Work Computer!!! Crossing my finger that it will work at home !

    I have a Genius Bar appointment later...
  6. Infinitygraphix thread starter macrumors member

    Apr 14, 2008
    I confirm that this work !

    Thanks :)

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