iTunes won't connect to my iPad

Discussion in 'Mac Apps and Mac App Store' started by Infinitygraphix, Jan 28, 2014.

  1. Infinitygraphix macrumors member

    Joined:
    Apr 14, 2008
    #1
    Hi,

    here is my problem.

    I have an ipad air bought on launch day. Never sync to my computer before.

    Now I want to sync my ipad to my itunes on my Mac.

    I have iTunes 11.1.4 up to date on my up to date mac running Maverick.

    My Ipad air is also up to date ( iOS 7.0.4)

    So when I plug my iPad, nothing happens, but 2 minutes later, iTunes gives me an error message that goes like this (iTunes is in French, so it is a translation) :

    « itunes could not connect to the ipad because the session of the unit has expired »

    I search google with no luck on French and in English.

    Anybody can help me on how to get iTunes to load my iPad so I can sync my movies ?

    Thanks
     
  2. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #2
    In case someone is wondering...

    I only have the problem with my iPad Air.

    We have 2 iPhones (a 5 an a 4) and 2 iPod Touch 5 that sync with no problem.
     
  3. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #3
    You've tried rebooting (powering off, not just sleeping, and then on) the iPad?
     
  4. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #4
    Have you shutdown and restarted your Mac since you installed the latest iTunes update?
     
  5. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #5
    I tried to re-install iTunes with no luck. I did shut down the computer after.

    I have admin rights on the computer.

    I tried to create a new admin account with no more luck.

    I tried my gf account (a regular account) with you guessed it, no luck.

    I keep getting the same message.

    I just tried to plug it on my Mac at work and I get the same message.

    --> Just try shutting down (power off) the iPad and a reboot (didn't thought of that one)... it seems to work on my Work Computer!!! Crossing my finger that it will work at home !

    I have a Genius Bar appointment later...
     
  6. Infinitygraphix thread starter macrumors member

    Joined:
    Apr 14, 2008
    #6
    I confirm that this work !

    Thanks :)
     

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