itunes won't dowload "broken" file

Discussion in 'Mac Apps and Mac App Store' started by bored911, Aug 28, 2008.

  1. bored911 macrumors 6502

    bored911

    Joined:
    Feb 18, 2007
    Location:
    NYC
    #1
    so i'm downloading this episode of the wire, and itunes keeps telling me there is an error, fine, whatever i'll redownload it. but if i delete it, it starts from where i left off and will continually tell me there is an error. not only that but now it has to check for purchases every time i try to use itunes. How can i delete it to restart the download
     
  2. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #2
    Call Apple to have them reset the Queue, delete it, then try it again.

    TEG
     
  3. kgarner macrumors 68000

    kgarner

    Joined:
    Jan 28, 2004
    Location:
    Utah
    #3
    I don't remember the specifics but there is a folder somewhere that holds the old broken file and that is causing the error. I had a similar problem and found the info on the Apple support site. I think it might be a download folder inside the iTunes folder or something like that, but once you find it you can delete it and choose Check for Purchases. Now that I think about it you might have to have Apple reset the queue and delete the file, then it will work.
     

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