iTunes Won't Download Content From Store? - "An Unknown Error Occured" (12002)

Discussion in 'macOS' started by orvn, Apr 28, 2012.

  1. orvn macrumors 6502

    Jan 11, 2011
    Toronto, Canada
    Has anyone encountered this iTunes error before?

    Only when buying/downloading content.

    We Could Not Complete Your iTunes Store Request.
    An Unknown Error Occured (12002).


    iTunes 10.6.1 on Mac OSX 10.7.3
  2. John T macrumors 68020

    John T

    Mar 18, 2006
    For starters, why not do as suggested - Try again later. iTunes will remember where you previously left off recording.
  3. orvn thread starter macrumors 6502

    Jan 11, 2011
    Toronto, Canada
    It's been half a day and it still doesn't work.

  4. FloatingBones macrumors 65816


    Jul 19, 2006
    I just encountered this error when attempting to subscribe to the University of Washington Annual Faculty Lectures - Video feed on iTunes U. ITunes U is a podcast associated with an educational institution; it functions the same way as a podcast on iTunes.

    I looked up the contact information for the admins in charge of the podcast (on in my case). I contacted the admins at 10am on Saturday and reported the error. At 4am today (!) I received a reply from Paul at UW. Paul had fixed the problem on their server and asked me to retry. It worked.

    I suggest contacting the admins in charge of the feed and reporting the problem to them. If you look on the Podcast page in iTunes, you may see a grayed-out "!" next to the failed download. If you click on that "!", you'll get a more detailed error message. That error message may help the admins in charge of the podcast feed fix it.

    Good luck.

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