iTunes won't launch after update

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
So, I updated my mid-2012 cMBP to Yosemite today. So far, everything has been great. I think my TM backups have started again (albeit very slowly)... but I can't get iTunes to launch at all... anyone know of a way to fix it? Or just wait for an update? its not a huge deal to me at the moment, but I do use in very frequently.

Help is much appreciated.

Thanks
 

macseven77

macrumors newbie
Aug 21, 2009
20
1
Chicago
I am having the same issue. Found this on apples support page and worked for me.

1) Open Finder
2) Under "Devices" choose your Mac and then select "Macintosh HD"
3) Select the "Applications" folder.
4) Find iTunes then RIGHT CLICK and choose "Show Package Contents"
5) Once you're here: navigate through "Contents" and then to "MacOS" folders.
6) FINALLY: Up top click on the iTunes file and try to open it normally. If it doesn't budge try RIGHT CLICK and "Open"
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
I am having the same issue. Found this on apples support page and worked for me.

1) Open Finder
2) Under "Devices" choose your Mac and then select "Macintosh HD"
3) Select the "Applications" folder.
4) Find iTunes then RIGHT CLICK and choose "Show Package Contents"
5) Once you're here: navigate through "Contents" and then to "MacOS" folders.
6) FINALLY: Up top click on the iTunes file and try to open it normally. If it doesn't budge try RIGHT CLICK and "Open"
That worked, mostly. If I close out of iTunes, to restart it, i have to follow these steps again. Making my icon in my task bar basically useless.

No idea what happened, or what doing these steps even accomplished, but it worked.
 

macseven77

macrumors newbie
Aug 21, 2009
20
1
Chicago
Agreed. Same thing here too. And my iTunes has been crashing. I haven't been able to find anything else to fix it. Considering a fresh install of the new OS.
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
So far, iTunes is stable for me. But it is very annoying to have to open it via Terminal every time, when the icon is right there on the tool bar.

Im running an upgrade from a fresh instal of Mavericks, but I know of a couple of people with this same issue even with a fresh instal of Yosemite...

I hope Apple releases a fix for this soon.
 

jdecosta

macrumors member
Feb 16, 2012
83
0
I am having the same issue and been on the phone with Apple 2nd level support and their engineering team. If they find a fix I will let you know. We spent about 3 hours working on it today.
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
I am having the same issue and been on the phone with Apple 2nd level support and their engineering team. If they find a fix I will let you know. We spent about 3 hours working on it today.
Please do. It isn't the worst thing in the world, but it is definitely an annoyance.
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
When you get iTunes running is there not a new icon in the Dock - can you "Keep in Dock" for the new icon and remove the old one??
The icon is there at start up even. The red icon. But clicking it won't launch iTunes. I can't even add it to launch at start up. I can launch it through terminal, and at that point, the 'indicator light' comes on, and from that point on i can click the icon and it'll open the window. I just can't launch it initially from the icon, like every other app.
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
Ah if the indicator comes on under the same icon then seems borked. If you remove/run/rekeep does it still fail then on future launches?
 

Bruno09

macrumors 68020
Aug 24, 2013
2,202
146
Far from here
Did you try launching iTunes from another account ?

If it fails to launch there, you might try deleting iTunes, and installing it again.
 

macseven77

macrumors newbie
Aug 21, 2009
20
1
Chicago
I restored back to Mavericks from a time machine back up. Upgraded to Yosemite and now iTunes is working. Took all day, but at least it is working now. Maybe something got messed up during the install...
 

jdecosta

macrumors member
Feb 16, 2012
83
0
Well I found a fix and very simple.

Go to Finder and the iTunes app. Right click to "Get Info"

Change System permission as Read only
Change Everybody permission as Read and Write.
This is located at the bottom of the window once you unlock this feature


This will allow you to delete iTunes completely and does not effect your library

Do a fresh install of iTunes only via Apples website and it worked!!
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
Well I found a fix and very simple.

Go to Finder and the iTunes app. Right click to "Get Info"

Change System permission as Read only
Change Everybody permission as Read and Write.
This is located at the bottom of the window once you unlock this feature


This will allow you to delete iTunes completely and does not effect your library

Do a fresh install of iTunes only via Apples website and it worked!!
Maybe I missed something, but when I did this, when I tried to delete iTunes, it says it cannot be modified or deleted because it is required by OSX.
 

Bruno09

macrumors 68020
Aug 24, 2013
2,202
146
Far from here
You can delete iTunes by using the Terminal.

Warning : copy and paste the line below in the terminal, do NOT type it yourself.
You will need to be in an admin account.

Code:
sudo rm -rf /Applications/iTunes.app
Paste the command, hit Enter, when prompted enter your admin password (will not display), hit Enter again.
 

Pkupman57

macrumors regular
Original poster
Apr 18, 2013
147
29
El Lay, CA
Did you change the permissions?
I did, but I found where I went wrong with them. After that it worked. I reinstalled iTunes and its working as it should now. I no longer need Terminal to initially launch iTunes, I can click the icon to do so.

Thanks.