iTunes won't open/quits unexpectedly

Discussion in 'Mac Basics and Help' started by KikoNoUdon, Aug 26, 2011.

  1. KikoNoUdon macrumors newbie

    Joined:
    Aug 24, 2011
    #1
    I restarted my computer a few days ago because safari froze up on me. When my Macbook Pro finished rebooting I tried to open itunes. It didn't even open before a message came up saying "Itunes quit unexpectedly."
    I've tried restarting my mac, repairing disk permissions, reinstalling itunes, and all to no avail. The error report looks like this:

    Process: iTunes [6931]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 10.4.1 (10.4.1)
    Build Info: iTunes-10411001~1
    Code Type: X86 (Native)
    Parent Process: launchd [127]

    Date/Time: 2011-08-26 14:30:58.422 -0500
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6
    Sleep/Wake UUID: 40FDEA45-6325-4F53-911B-28CAA187DB40

    Interval Since Last Report: 42651 sec
    Crashes Since Last Report: 15
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: 28AFEB16-15A8-4948-B8B7-14BF5D46BAC6

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7fffdc
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x90e7146b pthread_mutex_lock + 15
    1 libobjc.A.dylib 0x9781ccbf look_up_class + 113
    2 libobjc.A.dylib 0x9781d2eb connect_class + 112
    3 libobjc.A.dylib 0x9781d31e connect_class + 163
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  2. bmcgonag macrumors 65816

    bmcgonag

    Joined:
    Mar 20, 2007
    Location:
    Texas
    #2
    You might try booting from your OS X install disc, then after selecting your language, click Tools >> Disk Utility in the menu at the top. Do Disk Repair and verification, maybe even run it a couple of times. Then do permissions repair again, close disk utility, restart the system,a nd see if that helps.
     

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