itunes won't sync my mp4 movie

Discussion in 'iPhone' started by plunar, Mar 31, 2008.

  1. plunar macrumors 6502


    Sep 7, 2003
    i made a movie with imovie HD, and exported it using h.264 as an mp4. i then dragged it into my itunes library. but when itunes syncs with my iphone, it says it didn't sync the movie because the video format is "supported." wtf? i thought apple was big on the iphone supposedly favoring mp4???
  2. bowens macrumors 6502a


    Jun 19, 2006
    Trenton, FL
    Does it say the video format is "supported" or "unsupported?"
  3. albanmews macrumors newbie

    Jul 29, 2008
    Found an answer!

    I had the same problem. Checked other forums and found a solution:

    1. Use HandBrake to convert unprotected DVD to mp4. After selecting the Source, click Toggle Presets on the menu and select iPhone/iPod Touch, then Start.

    2. After conversion, in iTunes, File|Add to Library the converted DVD movie. Then click your iPhone under Devices. In the Video tab, under Movies, check the Sync movies and the movie you added. Sync.

    That did it! Good luck!
  4. snook911 macrumors 6502a

    Aug 13, 2007
    Yorba Linda, CA
    if the movie is in iTunes I don't think you need to use handbrake. You should be able to just right click it and choose convert for iPod/iPhone. I had the same problem with the MP4 movies I made with my camera and this worked.
  5. sunfast macrumors 68020


    Oct 14, 2005
    Some features are not supported on the iPhone but can be played by other devices. A few of my mp4s had this problem but Visual Hub sorted me out :)
  6. Dimwhit macrumors 68000


    Apr 10, 2007
    I'm fighting with this as well. VisualHub works, if you use the right settings (the iTunes tab, not the mp4 tab).

    If I had to guess, I would say that the problem with your file is the audio. For some reason I'll never understand, the audio track can't have a bit rate greater than 160, which is common if the mp4 isn't specifically formatted for the iPhone. That was my issue, anyway.

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