iUP Citizens charged for existing iPhone even though pre-ordered and pre-approved for new iPhone

Discussion in 'iPhone' started by kjotwani, Sep 16, 2017.

  1. kjotwani, Sep 16, 2017
    Last edited: Sep 16, 2017

    kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #1
    As title says. Citizens charged 13th payment for existing iPhone iUP payments even though the new iPhones were pre ordered and pre approved.
    Will a credit be issued by Apple? Anyone any ideas?
     
  2. matty.p macrumors 6502

    Joined:
    Jun 24, 2010
    Location:
    Portland, OR
    #2
    Credit won't be issued by Apple, you need to contact Citizens.
     
  3. kjotwani thread starter macrumors regular

    Joined:
    Sep 11, 2014
    #3
    Wow ok contact citizens for refund. That’s gonna be fun.
    Thanks for the reply
     
  4. matty.p macrumors 6502

    Joined:
    Jun 24, 2010
    Location:
    Portland, OR
    #4
    I've dealt with them before with problems, they've been helpful. Be nice and they'll be alright. :)
     
  5. Wags macrumors 65816

    Joined:
    Mar 5, 2006
    Location:
    Nebraska, USA
    #5
    Don't think there is anyway Citizens knows you placed an order or nothing official until you activate the new phone. You could cancel and they would not have collected payment. I think will all be worked out once you get new one activated and turn in.
     
  6. kjotwani thread starter macrumors regular

    Joined:
    Sep 11, 2014
    #6
    Well since we go through the pre-approval process for iUP. Citizens should have info about our current loan and it should be linked to the iPhone (7plus). And once a new approval is done, a new loan is created and could be linked to the existing loan. They could put on hold for 30days on the older loan if the 7plus isn’t returned within that time frame then continue charging it.

    They should have info about both our loans I would expect.
     
  7. dwd3885 macrumors 68020

    Joined:
    Dec 10, 2004
    #7
    Why would you be getting a full refund? You own the phone for the week. Maybe they'd give you a prorated refund but you shouldn't expect the entire amount back I wouldn't think.
     
  8. kjotwani thread starter macrumors regular

    Joined:
    Sep 11, 2014
    #8
    Yup pro rated is fine. Just need some info from Apple or citizens somewhere mentioning this.
    Coz Apple earlier told that the existing loan would be put on hold for 30 days after the pre-approval and pre-order.
     
  9. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #9
    You need to find that supposed statement in writing, and provide it to Citizens.
     
  10. Wags macrumors 65816

    Joined:
    Mar 5, 2006
    Location:
    Nebraska, USA
    #10
    Just not the way normal banking works.
    -what if you cancel
    -what if this is an X and delivery is 6 weeks
    - what if you don't return your current iPhone

    Why would Citizens put themself at risk. They loaned the funds not Apple.
     
  11. cheapa55 macrumors 6502a

    Joined:
    Oct 29, 2007
    #11
    would they know once you return the phone? that's technically when your contract with them ends on the old phone.
     

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10 September 16, 2017