IUP is not a loyalty rewards program

[Jimpilot]

they don’t always get the phone back each year because many ppl use IuP merely to spread out the PURCHASE of the phone interest free over time. it’s not a lock that ppl will always upgrade and always return the phone.

Nope. It not guaranteed but it’s hard to look at your year old phone and realize you could have the Latest for about the same each month and not do it. It’s a cleaver plan that with the addition of Apple care is pretty profitable for Apple.

 

[pat500000]

I agree. I see people get mixed up about stuff like this thinking it’s Cosco wholesale membership hahahha

 

[lsutigerfan1976]

Technically it is a rewards program. If you look at Tim Cooks’ bank account, it has rewarded him greatly lol.

 

[dolphin2421]

they don’t always get the phone back each year because many ppl use IuP merely to spread out the PURCHASE of the phone interest free over time. it’s not a lock that ppl will always upgrade and always return the phone.
[doublepost=1509220267][/doublepost]honestly though, if you feel like a victim it’s because you’re acting like a victim. don’t like what apples doing, shop elsewhere. you don’t need to sit there and take it, crying that you’re the most valuable customer, that you’ve been the most loyal is kinda pathetic. apple is a business.

Yep, it's a business that relies upon customer satisfaction: I'm a little bit dissatisfied with the IUP product and won't be using it going forward.

 

[iThink Apple]

Right on point!

 

[rawlus]

Yep, it's a business that relies upon customer satisfaction: I'm a little bit dissatisfied with the IUP product and won't be using it going forward.

the good thing is, you can do whatever you want.

 

[fs454]

I've had enough of this straw man argument. Remove the word loyalty and throw it in the garbage. Anyone who thinks they will get anything because they are a loyal customer does not understand business in the world today. Financially speaking, IUP members ARE Apple's best customers. They profit wildly off of our business, both during the lease, and when trade-in/upgrade time comes. This issue is strictly business. I've explained it in a dozen other posts and don't feel like explaining it again, but it has nothing to do with loyalty and everything to do with a business behaving in a downright unethical manner, for which they were promptly sued last year.
[doublepost=1509215209][/doublepost]
Actually, last year, EXISTING IUP were waitlisted behind non IUP members. Google "IUP class action lawsuit 2016" and you will learn something new.

I think this whole topic is pretty much butthurt BS. I've had a great experience two years in a row and hope next year is the same way when I try for a launch day flagship iPhone for the third iUP year in a row.

If there's trouble, find a lawyer and start a class action. I don't see it, though. I got a phone promptly last year, and this year I got in at 12:01 on the app and iUP only required three taps from app open to be done and ready. Paying $650 over the course of one year for the highest capacity X and letting them take care of dealing with the refurb/used sale of my phone all the while guaranteeing me the same deal on next year's phone and avoiding my carrier entirely is a solid deal to me.

 

[KL77]

I think this whole topic is pretty much butthurt BS. I've had a great experience two years in a row and hope next year is the same way when I try for a launch day flagship iPhone for the third iUP year in a row.

If there's trouble, find a lawyer and start a class action. I don't see it, though. I got a phone promptly last year, and this year I got in at 12:01 on the app and iUP only required three taps from app open to be done and ready. Paying $650 over the course of one year for the highest capacity X and letting them take care of dealing with the refurb/used sale of my phone all the while guaranteeing me the same deal on next year's phone and avoiding my carrier entirely is a solid deal to me.

If you walk out of your house today and get hit by a car and eat through a tube for the rest of your life, who cares? Not me, but you probably would. Of course you don't care about something that didn't happen to you, it's human nature. Who cares if it's raining in San Diego when you live in San Francisco, right? I don't understand the point of your post. People who had a bad experience are upset, and people who didn't have a bad experience aren't upset. You honestly can't see the other side of the coin? Yes, Apple got sued last year, and they probably are going to get sued again this year. This is my third year on IUP, by the way.

 

[dolphin2421]

I think this whole topic is pretty much butthurt BS. I've had a great experience two years in a row and hope next year is the same way when I try for a launch day flagship iPhone for the third iUP year in a row.

If there's trouble, find a lawyer and start a class action. I don't see it, though. I got a phone promptly last year, and this year I got in at 12:01 on the app and iUP only required three taps from app open to be done and ready. Paying $650 over the course of one year for the highest capacity X and letting them take care of dealing with the refurb/used sale of my phone all the while guaranteeing me the same deal on next year's phone and avoiding my carrier entirely is a solid deal to me.

You don't see the problem because you didn't experience the problem. It's easy to dismiss something if it works as you expected it to. In our case, it didn't. Two years in a row. Glad it worked out for you.

 

[fs454]

If you walk out of your house today and get hit by a car and eat through a tube for the rest of your life, who cares? Not me, but you probably would. Of course you don't care about something that didn't happen to you, it's human nature. Who cares if it's raining in San Diego when you live in San Francisco, right? I don't understand the point of your post. People who had a bad experience are upset, and people who didn't have a bad experience aren't upset. You honestly can't see the other side of the coin? Yes, Apple got sued last year, and they probably are going to get sued again this year. This is my third year on IUP, by the way.

You think Apple is deliberately screwing over iUP customers at random? These launch events are the most strenuous possible event on modern networking tech. Do they deserve to get sued if the system crashes or malfunctions? No. Their intention seems to be to give iUP customers a little bit of a head start if they so desire to take advantage of it, and it looks like they're actively in contact with those who had technical trouble. What is the issue?
[doublepost=1509224151][/doublepost]

You don't see the problem because you didn't experience the problem. It's easy to dismiss something if it works as you expected it to. In our case, it didn't. Two years in a row. Glad it worked out for you.

Again, do you believe that Apple is deliberately forcing you into trouble?

 

[KL77]

You think Apple is deliberately screwing over iUP customers at random? These launch events are the most strenuous possible event on modern networking tech. Do they deserve to get sued if the system crashes or malfunctions? No. Their intention seems to be to give iUP customers a little bit of a head start if they so desire to take advantage of it, and it looks like they're actively in contact with those who had technical trouble. What is the issue?
[doublepost=1509224151][/doublepost]


Again, do you believe that Apple is deliberately forcing you into trouble?

You think Tim Cook is Hitler's personal chef that escaped with Hitler in WWII and fled to South America where he dreamed that one day he would be the President of a huge tech company until 60 years later when his dream became a reality and he finally made his father Dwight D. Eisenhower proud? See I can put words in your mouth, too.

 

[dolphin2421]

You think Apple is deliberately screwing over iUP customers at random? These launch events are the most strenuous possible event on modern networking tech. Do they deserve to get sued if the system crashes or malfunctions? No. Their intention seems to be to give iUP customers a little bit of a head start if they so desire to take advantage of it, and it looks like they're actively in contact with those who had technical trouble. What is the issue?
[doublepost=1509224151][/doublepost]


Again, do you believe that Apple is deliberately forcing you into trouble?

Deliberate, I certainly doubt it. That would be contrary to Apple's business. A problem doesn't have to be intentional to have a negative impact, agreed?

 

[fs454]

Deliberate, I certainly doubt it. That would be contrary to Apple's business. A problem doesn't have to be intentional to have a negative impact, agreed?

Are they not making a good faith effort to remedy it? Seems like they reached out to everyone having issues and will likely figure out some sort of expedited order. They're going to be stocking the stores nearly daily with walk in stock, it wouldn't be hard for them to fix this issue especially given the seemingly small minority that had the issue.

If this were a massive thing we'd have a 50+ page topic on it.

 

[dolphin2421]

Are they not making a good faith effort to remedy it? Seems like they reached out to everyone having issues and will likely figure out some sort of expedited order. They're going to be stocking the stores nearly daily with walk in stock, it wouldn't be hard for them to fix this issue.

It sounds like some people have been contacted and I hope that continues. If people don't let them know, it's unlikely anything will be done to resolve the problem.

 

[KL77]

It sounds like some people have been contacted and I hope that continues. If people don't let them know, it's unlikely anything will be done to resolve the problem.

Listen friend, I know you're in the same situation as me for the same reason. We will not get our phones earlier, isn't gonna happen. As far as I know, they've only been contacting people who had some error and were unable to make an order at all. Just don't want you to get your hopes up.

 

[pdxmatts]

IUP worked as advertised for me. As I said I suspect Apple (or whomever) telling everyone the app was the way to go overloaded it.

Not to mention type of server, speed, router, wifi, data plan they have.

 

[alphaod]

The only "loyalty" program Apple offers is for their business customers. I think there are like three tiers. The highest one get your 15% off accessories, but only like 2% off iPads. There is never a discount on iPhones.

Anyways my business account contact calls me every year asking if I want the new iPhone and if I need them to hold like ten for me. Yes I've bought ten iPhones before. I didn't get them release day, but only took an extra week.