Carrier IUP issues with AT&T

Discussion in 'iPhone' started by kjotwani, Sep 16, 2016.

  1. kjotwani macrumors regular

    Sep 11, 2014
    existing IUP customer. Went in for upgrade. When trying to activate new iPhone on AT&T account, says number not in use and Account not found. AT&T rep sitting there says account is fine. No issues

    Seems like Apple and AT&T severs barfing. Anyone seen this issue?
  2. KPOM macrumors G5

    Oct 23, 2010
    Did they give you the option of trading in the phone to close the old loan and just letting you buy the phone through some other program (e.g. outright)?
  3. kjotwani thread starter macrumors regular

    Sep 11, 2014
    They allowed me to buy it outright and come in at a later date to switch same phone to the IUP. Did that. But curious if this issue is happening anywhere else?
  4. double329 macrumors 6502

    Sep 10, 2008
    I just did the upgrade for my 6S+ to 7+ this morning via IUP for ATT at Apple store. It went fine without a glitch. The whole process took less than 30min from the time I was standing in line(few people in line) to walking out the of the store with a new 7+.
  5. SisterBlue22 macrumors 6502a


    Apr 29, 2015
    No issues with AT&T for me this morning, renewing the IUP went very smoothly, except for one hiccup where the credit card server timed out, but it went through fine the second time.
  6. CrackerJackToy macrumors 6502


    Nov 1, 2011
  7. alexcue macrumors 6502


    Apr 20, 2015
    Los Angeles, CA
    Iphone Upgrade Program ;)
  8. mjfriend1 macrumors member

    Aug 18, 2010
    Va Beach
    I had the same exact issue. I tried multiple times with me and my wife's phone number and did not work. Used my kids numbers and worked fine. My area code for my wife's and my number is 901 but my kids worked fine with the area code 757. I went ahead and upgraded it through my kids number. Definitely something going on with Apple and Att talking to each other.
  9. techiegirl macrumors 65816


    Sep 7, 2007
    I'm not on IUP, and I've been having trouble ordering a phone since last Friday. Apple could not verify my AT&T information. AT&T has no idea why. Short of finding a phone in store, I cannot order one at all without verifying my AT&T account.
  10. Glene macrumors 6502

    Sep 13, 2014
    Ft Lauderdale
    I had no problem this morning, in an out in 20 minutes also had situation where the first time connecting to the credit check it timed out, could've been 15 minutes if that had Not have happened....
  11. Lobwedgephil macrumors 601


    Apr 7, 2012
  12. kjotwani thread starter macrumors regular

    Sep 11, 2014
    Ah thanks. Seems that way. Will head back to apple later in a day or two to see workarounds. Seems simple system overloads
    --- Post Merged, Sep 16, 2016 ---
    Spoke to AT&T and they exactly described the issue you are facing and said it's fixed now. So u might wanna try it again. See if it helps
  13. jryu90 macrumors member


    Jul 24, 2013
    Washington, D.C. Metro Area
    I just got back from Apple Georgetown, empty-handed for this exact reason. Currently iPhone Upgrade Program Member, expecting to trade in my iPhone 6s for the new 7 Plus. I was there for almost an hour with an Apple associate trying to figure out the issue. Luckily, they had an AT&T representative present at the store who informed us that at around 1:33pm EST AT&T sent out a notification to them that their servers were being overloaded and it was randomly categorizing numbers as inactive lines. Apparently I got the short end of the stick.

    Luckily, the store rep told me that they would be holding my reservation for the rest of the entire weekend, and that they'd personally call me once AT&T resolves the issue. The AT&T rep said this usually happens every year around 12:00pm~1:00pm, because that's when California customers are joining in on iPhone activations, thus flooding their systems.
  14. kjotwani thread starter macrumors regular

    Sep 11, 2014
    Haha no wonder. I had this issue in CA area :)

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13 September 16, 2016